I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking sai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nic... See more
Company replied
Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely... See more
Company replied
Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). B... See more
Company replied
Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ewelina was a brilliant help!
Ewelina was a brilliant help correcting a mistake that was on an original order that a friend had bought us. She very kindly corrected the mistake and sent us the order via first class, all of which was free of charge. This was very kind and unexpected! The customer service was fantastic and the fact my order was going to be delivered either the next day or the day after that was exceptional! Would thoroughly recommend Ewelina and my 1st years for their service!
April 30, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind words! We're absolutely delighted to hear about your positive experience. We're glad we could quickly resolve the issue and get your order to you in time. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
My 1st Years good review
I've had such good experience with this company. As a mother I've been buying custom name items for my babies and friends and they came out perfectly.
Will be ordering from them again soon.
April 24, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review! It means a lot to us to hear that you’ve had such positive experiences with our products. We’re especially glad they’ve been perfect for both your babies and as gifts for friends. That’s exactly what we hope for!
We truly appreciate your continued support and look forward to creating more special pieces for you again soon 💛
Best regards, Aleksandra, Management Team, My 1st Years
Aleksandra was so helpful in helping me…
Aleksandra was so helpful in helping me with a fault with my item, she resolved the issue quickly and fully. Great customers service
April 29, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind feedback! We’re really pleased to hear that we were able to help resolve the issue quickly and to your satisfaction. We truly appreciate your kind words about our customer service and are always here if you need anything in the future!
Best regards, Aleksandra, Management Team, My 1st Years
Outstanding experience with Oliwia at…
Outstanding experience with Oliwia at customer services. We developed an issue with an item that we were gifted - Oliwia responded very quickly and went above and beyond to assist us and send a replacement via express delivery. Lovely personalised product, great customer service, Very grateful, service highly recommended.
April 28, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience with Oliwia and our customer service team.
We’re sorry there was an issue with the gifted item, but we’re so pleased Oliwia was able to assist you quickly and arrange a replacement via express delivery. We’ll be sure to pass your lovely comments on to her.
It’s fantastic to hear that you were happy with the personalised product and the service you received. Thank you again for your kind words and recommendation.
Best regards, Aleksandra, Management Team, My 1st Years
Please dont deal with this company if you value your own time
The item I received had an incorrect personalisation. I had to email and call persistently to get any resolution. Their responses were either non existent or slow except when they were denying it was their fault. They accused me of not responding to some of their emails which was utterly untrue. The whole experience left me frustrated, upset and ultimately embarassed as the present was for my godchild.
March 18, 2026
Unprompted review
Reply from My 1st Years
Hi, we are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused. Receiving an item with incorrect personalisation, especially when it was intended as a gift for your godchild, is understandably upsetting and we completely appreciate how this situation left you feeling embarrassed and let down.
We are also sorry to hear that you felt communication was slow and difficult throughout the resolution process. This is certainly not the level of service we aim to provide, and we apologise for any confusion regarding the correspondence.
We can confirm that we have now contacted you directly by email to assist further and work towards resolving this matter for you as quickly as possible.
Thank you for taking the time to share your feedback with us.
Best regards, Aleksandra, Management Team, My 1st Years
Not even received my package yet but…
Not even received my package yet but the process so far is amazing. The fact they stay true to their word and have personalised gifts sent for next day and with a tracking. I’m so happy with their services so far. Will definitely be my go to website for baby gifts. My nephew will be one happy chap!
April 27, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review! We’re absolutely delighted to hear how happy you’ve been with the service so far. We always aim to stay true to our word and make every order feel extra special, so it means a lot to know that’s come across.
We can’t wait for your package to arrive, and we really hope your nephew loves his gifts! Thank you again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
Shannon provided fantastic customer…
Shannon provided fantastic customer service!
February 23, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear Shannon provided fantastic customer service. We’ll be sure to pass your kind comments on to her. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Thanks to Krisha for helping to…
Thanks to Krisha for helping to rearrange a replacement box that got damaged in the post. Very helpful, thank you
April 24, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely feedback! We’re sorry to hear your original box was damaged in the post, but we’re so pleased Krisha was able to help arrange a replacement for you. We’ll be sure to pass your kind comments on. Thank you again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
Ordered two separate ‘baby box’ gifts…
Ordered two separate ‘baby box’ gifts for 2 separate friends babies (different names). I received both in one gift box and had to take half out of the gift box to give to one friend and am now left without a box for the other. I assumed this would be dealt with easily but after complaining , they have sent me a link to buy another box and will not send one out after spending £150 already. Fantastic service !! Not!!!
April 23, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback, and we’re very sorry to hear of your disappointment.
We do understand your frustration regarding the gift boxes. However, we can confirm that at checkout, we advise that one complimentary gift box is included per order. If additional gift boxes are required, these do need to be purchased separately during the checkout process.
We appreciate your comments and are sorry for any misunderstanding caused. Thank you again for your order and feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Customer Service is amazing!
I had made a mistake with my order so I got in contact with customer service, Ewelina helped me with my enquiry and swiftly sorted the issue for me and was pleasant and efficient to deal with. Amazing customer service, I will be using you again!
Thanks so much :)
April 24, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The customer service was excellent
The customer service was excellent. Krisha went above and beyond to help with a customised replacement block.
The pull along train was really cute and good quality.
I highly recommend their products and services.
April 21, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
SCAMMED
SCAMMED.
I purchased a hamper for next day delivery (for an extra £11.99) and they didnt try to deliver it until almost 10 days later. I made several attempts to request a refund and cancellation and was ignored.
They randomly tried to deliver the parcel somewhere and uploaded a photo which isn’t proof of purchase and are now ignoring all requests to resolve.
Having used them for all occasions before, spending hundreds if not thousands, I will not be using first years ever again
The staff were rude, unhelpful and unresponsive. DO NOT RECOMMEND
April 23, 2026
Unprompted review
Reply from My 1st Years
Hi, we’re very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, especially for a valued returning customer.
We take your feedback seriously and will be sharing this internally with the relevant teams to ensure it is fully reviewed and addressed.
We would also like to look into your case in more detail, including reviewing the previous correspondence you’ve had with our customer service team. However, as no order number or email address has been provided, we’re currently unable to locate your details.
Please could you contact us directly at support@my1styears.com
with the subject line ‘Review – Aleksandra’, including your order information. This will allow us to investigate this properly and work towards resolving the issue for you.
We appreciate you bringing this to our attention and hope to have the opportunity to put this right.
Best regards, Aleksandra, Management Team, My 1st Years
Good Customer service
My personalised box arrived damaged, but Krisha sorted everything out very quickly and sent me a replacement by express delivery. Good customer service. (only 4 stars as the box was obviously damaged when put in the shipping carton)
April 21, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback. We’re really pleased to hear that you were happy with the customer service and that Krisha was able to resolve this for you quickly.
We’re very sorry that your personalised box arrived damaged in the first instance. This is certainly not the standard we aim for, and we understand your concern. Your feedback has been noted and will be shared with our packing team to ensure greater care is taken moving forward.
We truly appreciate you taking the time to leave a review and for your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Really let down by this company and…
Really let down by this company and costumer service just keep messaging back and forwards. Order not delivered after 8 days and missed my daughter birthday, all I been provided are promises and lies. Would not order again, really BAD costumer service from KRISHA, offered my £5.00 to compensate order which is not delivered and absolutely missed the purpose, Told me also to place another other and pay for next day delivery. How you can place another another if company is not delivering what they promise? Please review your policy and costumer service. Those are gifts for little ones, which are important more than anything !!! Awaiting a refund and apology for this horrible experience !!!!
April 13, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback, and I’m truly sorry to hear about your experience.
I completely understand how upsetting this must have been, especially as the order was intended for your daughter’s birthday. We recognise how important these moments are, and we sincerely apologise that we let you down on this occasion.
Due to the Easter period, the recent Bank Holiday, and an unexpectedly high volume of orders, our processing and delivery times were unfortunately impacted. However, we fully appreciate that this does not make up for the missed occasion or the frustration caused by the delays and communication.
I’m also very sorry to hear about your experience with our customer service. This is not the standard we aim to provide, and your comments will be taken seriously and reviewed internally.
Unfortunately, I’m unable to locate your order details or email address from this review, so I can’t contact you directly. If you’re happy to discuss this further, please get in touch with us at support@my1styears.com using the subject line 'Review - Aleksandra'.
Again, I’m very sorry for the disappointment and inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
If I could give 0 stars I would
If I could give 0 stars I would.
19 days later, no parcel.
Email back from customer service said I should’ve ordered express.
Ordered three weeks early for a birthday present and still no sign of.
Dreadful service.
April 20, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience.
I completely understand how frustrating and disappointing this must be, especially as the order was placed well in advance for a birthday and still hasn’t arrived. This is certainly not the level of service we aim to provide.
Due to the Easter period and the recent Bank Holiday, along with an unexpectedly high volume of orders, our processing times were unfortunately impacted. However, in reviewing your order, I can see that it was lost in transit, which we sincerely apologise for.
I can also confirm that our customer service team has arranged a replacement for you on an express delivery service to ensure it reaches you as quickly as possible.
We truly regret both the delay and the communication you received, and we appreciate you bringing this to our attention. We are actively working to improve our processes to prevent situations like this from happening again.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Really disappointed with this company I…
Really disappointed with this company I placed an order on sunday 12th April with the 3-5 day standard delivery and now 7 days later still no updates and no communication from the company I had to chase up using the web chat to be told they are behind on orders which respectful is not my fault but why let people order when you know you cannot get the deliveries out on time?
April 12, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback, and I’m really sorry to hear about your experience.
We completely understand your frustration, especially given that you selected a 3–5 day delivery and have had to chase for updates. You’re absolutely right to expect clear communication and timely service, and we regret that we didn’t meet those expectations in this instance.
Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing times. In addition, we experienced an unexpectedly high volume of orders, which caused further delays. That said, we fully acknowledge that this does not change the inconvenience caused to you, and we sincerely apologise for the lack of proactive communication.
We are currently working hard to clear the backlog and improve both our dispatch times and communication so that situations like this are avoided in the future.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Great service from KRISHA
Had an issue with my product and KRISHA was very helpful. Issued me store credit for when the jacket is back in stock I can use it or to purchase another item of the value. Great service, highly recommend! Thank you
April 16, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind words! We’re really glad to hear that Krisha was able to help resolve the issue and get you sorted with store credit. If there’s anything else we can help with, just let us know.
Best regards, Aleksandra, Management Team, My 1st Years
I have sent numerous emails chasing up…
I’ve updated my review.
Parcel has arrived and I am very happy with the quality and the packaging.
Late arriving, hence 4 stars but the quality is brilliant.
Thank you
April 2, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience. We completely understand how disappointing this must have been, especially for such an important occasion. This is certainly not the level of service we aim to provide. We do respond to all customer queries within 24 hours, so if you haven’t received a reply, it may be worth checking your spam/junk folder. Alternatively, please do get in touch with us directly via support@my1styears.com, our live chat, or by phone, and our team will be happy to assist you as quickly as possible.
Unfortunately, as no order number has been provided here, we’re unable to locate your order to investigate further, but we would really like to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent Customer Service
The customer service at My 1st Year's is excellent. My box arrived damaged but it was replaced quickly and I received it the next day. Shannon from the Customer Service team was so helpful and I cannot thank her enough as I needed the box for my grandson's 1st birthday. The products at My 1st Years are excellent quality and the personalisation makes them that extra special. Well done to a great company. I will definitely be purchasing again.
April 13, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with both the product and the service you received. It means a lot to us that we could help in time for your grandson’s 1st birthday and make the occasion that little bit more special. Thank you again for your support, and we look forward to welcoming you back soon!
Best regards, Aleksandra, Management Team, My 1st Years
I ordered an item as a birthday present…
I ordered an item as a birthday present and received no updates. Going on the website my order should arrive tomorrow but that is not going to happen. I emailed and I got a response stating they have currently had a busy period and are behind on orders and maybe I should have considered next day delivery. In respect of the website stating 3-5 days shipping, I knew I had enough time before the recipients birthday but this is now looking highly unlikely. There was nothing to say when I placed my order that they were currently experiencing delays. This is my first order with this company and I am not happy, so it is unlikely I will use this company again.
I would like to edit my review as after dealing with customer services, my item was quickly sent out and I received it three days later. Longer than it should have been initially but they dealt with the issue quickly. When I did receive the item, it was absolutely lovely. So, overall, pleased with the item it's just a shame it was let down by the delivery side. I would recommend that you allow for more time than it states, especially if it's for a gift.
April 15, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines.
We completely understand how important it is for orders to arrive in time for special occasions, and we sincerely apologise for the inconvenience and frustration this has caused. Please be assured that we are actively addressing this to minimise delays moving forward, and our team is working hard to process and dispatch orders as quickly as possible.
I can see that your order has now been dispatched and is on its way to you. We hope it arrives with you very soon and that you’re pleased with the item once it arrives. Thank you again for your patience.
Best regards, Aleksandra, Management Team, My 1st Years
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.