Bathrooms Scotland Reviews 18

Had rep out got a price and agreed to start 29th april.paid by visa 150 pounds .cannot get them on any of the phone numbers.now cancelled payment from bank that might get them to reply!!obviously this work is cancelled if they read this??

Muhammad and his team have just finished putting the finishing touches on our bathroom. Muhammad did an excellent job of developing it, taking into account all of our suggestions and making it easy to do so. It was a really good work rate, and the attention to detail was excellent. They were considerate of our house and carefully cleaned up and tidied up at the end of each day. They showed a lot of respect for our residence. The finished product was a stunning and fashionable bathroom, which brought us a great deal of satisfaction. Thanks to the whole team at Bathrooms Scotland and Muhammad in particular.

AWFUL SERVICE - BE CAREFUL.

I bought a supply only bathroom in Nov 23. After paying for a £45 design service (why??) we were beset with issues. Missing tiles, missing shower parts, a shower tray too small for the room an oversized mirrors. 48 hrs to check over if items are missing!! Looked to have a sensible discussion around returning the mirror as wanted to give them the benefit of the doubt to see how this would look and then thrown back at me that a refund couldnt be processed as opened despite having all the packaging, now £300 lighter and have to buy another mirror. Wont buy again from them. Certain members of staff unhelpful.

Dealing with this company has been very stressful. The company was charged with refurbishing, a bathroom and ensuite. Products ordered via them where of poor quality, and to my surprise purchased the shower door from eBay,
The tradesmen appeared on a adhoc basis. The only good thing from this company was the plastering, but that tradesperson was an outside contractor.
The work & finish was poor. Trying to get this company to rectify the work was very stressful. To the extent I had to employ another company to rip both bathroom and ensuite out again.
Do not touch this company if you wish to keep your sanity or your home in good repair?

In reply to your response. I shall not be contacting your customer service team, as when I’ve dealt with you on numerous occasions you have been rude and dismissive.

UPDATE: it appears that you’re attempting to discredit my review & myself. .

I think most of the other reviews cover it but I would avoid this company at all costs.

The design looked great on paper but the design turned out to be inaccurate and some of the items couldn’t fit in the space.

Almost impossible to return items that didn’t fit due to their poor design.

There is zero aftercare here, you’ll just get ignored when they can’t be bothered dealing with you anymore.

The sub contractors assigned to fit the unit are also impossible to contact after the fact.

If I could have rated their aftercare service a zero I would have . I would definitely NOT recommend My Beautiful Bathrooms . Once they have your money they don’t want to know . I paid quite a few thousand pounds for my ‘perfect ‘ bathroom , and whilst the company they used to fit it were amazing, my Beautiful Bathrooms service fell well below par . After carefully choosing my ‘perfect ‘ bathroom and placing an order the unit that was form part of my built in toilet was not delivered and when I queried I was advised it was never ordered! Really ? I used their specialist to plan my bathroom with my input and the unit was definitely on the plan. It was their mistake but I ended up having to pay extra to get the unit I needed otherwise it wouldn’t have been a ‘fitted bathroom’ . That’s not all , they ordered the wrong toilet seat for my toilet pan , the seat was fitted but it didn’t sit ‘flush’ it sat over to the left, so it was squint . I contacted them many times before the correct seat was ordered and eventually delivered. The fittings on the new seat ( the correct seat ) are different and the new one doesn’t ‘slot’ in as advised by them . After contacting them again I was asked to send photos which I did (twice ) waited again for a reply . I contacted them again to ask what I had to do for them to take me seriously. The current toilet seat has now split as there was nothing for it to sit on as it had moved further over . Contacted them yesterday and asked that they send someone out to fit the new seat as the fittings will need to be removed, I was advised they ‘didn’t have anyone in my area (Perth) ‘ and they suggested I go on to You Tube and seek guidance from there and fit it myself ! Can you believe that ! It’s shocking ! I paid good money to them , money I had worked hard for and saved up to have my ‘dream bathroom ‘ My bathroom was fitted in February this year , and I have been trying to get help from them ever since. My dream has turned into a nightmare. I don’t want to risk attempting to do it myself , I’m female and not very handy when it comes to stuff like that . I’m now going to have to pay more money to get someone to fit it for me . Shame on you My Beautiful Bathrooms . I would advise anyone to avoid this company like the plague .

There's a reason so many of these reviews are either one or five star, and you might already be suspicious of anyone who is completely satisfied. All I can give you is personal experience: they're not a bathroom company at all. They sell materials, at inflated prices. Then they contract the work to someone else, the same way that you should. And while in theory they're responsible for their subcontractor's work, in practice you'll have to take them to court to enforce it. Prepare for problems. I've had several. I'm talking amateur stuff: issues with the radiator and the drain, caulk that's already failing after six months, etc. I'm having to pay for repairs out of pocket, because I've wasted enough time trying to get them to fix even basic things, and haven't yet wasted further time and money trying to chase them through the legal system. Learn from the money I've lost, and don't waste your own.

Disaster from start to finish.
We selected this company based on a wonderful showroom experience and the promise our bathroom would be completed in two weeks. We have a small bathroom, so this sounded achievable and I did not want the inconvenience going on for too long.
We are now 6 months into this disastrous experience, with many items promised on the initial quotation still outstanding.
It is not clear at the outset but this company provides only the materials and you are expected to contract directly with another company to complete the labour. This means mybeautifulbathroom washes their hands of you as soon as the onsite labour starts. We've had to employ another builder, at additional cost to fix issues (including leaking pipes!) created by this horrible organisation.

We purchased a bathroom/installation on the promise stated on the website: a “One Stop Service
Our fully qualified interior designers will design your bathroom and our trusted installation teams will manage your project and offer a quick completion time.” We were reassured by website claims that: “You’re In Safe Hands. We offer a ‘fixed’ quote for your products and you won’t pay a penny for your installation until it’s fully completed and you’re happy.”

After a showroom consultation using photos, a surveyor visited for a site inspection prior to finalising the quotation, so that the scale of the works was known and understood. A fixed price quotation was confirmed on the basis of that site visit.

The products were significantly more expensive than identical products elsewhere, but we believed the extra cost of using a single company would offer peace of mind and reliability. The same Morina unit I ordered for £736 is widely available elsewhere for £383 with free delivery. The Luxey basin we bought costs £179 INCUDING VAT elsewhere but £328 EXCLUDING VAT from here. Despite the huge price differential, we were content that it was worth paying so much more for the fittings to get a service that would be quick, courteous and reliable. How wrong we were!

Despite promises of fixed prices on goods, all of the prices quoted at the time we accepted the quote, paid the deposit and signed the contract increased when we came to pay the balance.

We were informed then that the promised brass shower screen was unavailable and we would need to source one elsewhere ourselves. Furthermore, brass was also unavailable for our chosen shower, and we must purchase a more expensive model from them.

The fittings were delivered on Monday 21 November 2022, the day the bathroom was ripped out - wrong taps, shower, and waste all in cheaper chrome and not the brass we had paid/ordered. The brass toilet flush was far too big to fit the cistern housing.

We were told the fittings we ordered would not be available until 30 November, more than a week after the bathroom was removed. Identical taps from a different supplier could be obtained on Monday 28 November – but even this would leave us a full week without washing facilities.

Repeated calls to the company went unanswered. Eventually I spoke to someone, who promised a visit to offer a resolution. It was now Friday 25 November, we had been without a bathroom for a five full days, and no end in sight.

They agreed to return on Monday with the correct fittings and a resolution. We heard nothing on Monday. The driver who delivered the taps brought the wrong ones again.

The fitter fitted the wrong taps then noticed the shower, was a different colour. After more than a week, we finally had a bath. It had the wrong taps and no side; there was no shower or waterproof sealant; no tiles; no flushing toilet; no wash hand basin or tap; no heating (at the end of November!); no shaver socket; no wall light; no door; and lights dangling from sockets in the ceiling. That was Monday. No one came on Tuesday. The fitter on Wednesday said the third set of taps were also wrong and he went away.

The rest of the house was in chaos. The stair carpet is covered in plastic, we have dust sheets through the house to the door, the furniture has been moved to allow workmen easy access... and it has been like this now for ten days and counting...

When I pushed for a resolution, they introduced the subject hitherto unmentioned of “extra” work to the walls requiring additional cost, yet the company observed the state of the walls, and provided a quotation for the work.

If there was any work necessary due to the state of the walls, they should have said during the survey, and factored it into the quotation or the fitter should have brought this to our attention when the bathroom was removed. The first we knew of "extra" work was when it was mentioned more than a week after the bathroom was removed and the “problem” was known. Given that we had already paid for the ceiling to be plastered and walls to be made good after tile removal, it is hard to understand in such a small room how so much additional cost was incurred, or why it was not mentioned for over a week, until a complaint was made. Even if true, this was as a result of the company's error.

A week and a half into a project that should have finished last week, we still have no functioning bathroom and no other bathroom. My husband is 75 and has 3 broken ribs. Their only resolution is to refund the brass items and we can start all over again trying to source elsewhere - all the time with no bathroom. When I complained on FaceBook they even blocked me!

Please be aware that the fitting is contracted to another company who then sub-contract to a fitter (this is not made clear, and we only found out when the company came to survey a week before the project was due to start, a company difficult to find online with no reviews). An employee of my beautiful bathroom did his own survey previously, but this is pointless as the fitting company will point out issues requiring more money (check the small print on the bottom of the contract).
I raised a specific issue and assumed it had been dealt with (it hadn't). The fitting company called for payment 30 minutes after installation finished and before the old bathroom had been collected from my garden. Told him he wouldn't get full payment until this was collected; he wasn't happy. Once this was uplifted, I paid in full expecting my beautiful bathroom to re imburse for the issue raised (they haven't).
3 stars because the actual guy who did the fitting was excellent.

Absolutely delighted with my new bathroom! The quality of the work done by Robert and his team was outstanding.....and I absolutely love it ☺️ The old bathroom fixtures were removed and the new one installed within 5 days, with minimal disruption and no mess left. I am already saving to have my other bathroom done by the team.

Tried to arrange a survey for 4 en suites 1 bathroom wc/shower room and kitchen on site as offered online however was told they wouldn’t come out and I needed to take measurements and photos and attend showroom. Surely for this amount of work I would expect them to come and see the project. The person I spoke to was very unhelpful and did not offer any help for the renovations. Such a shame as I was interested in doing the whole project with them. Tried to call also no reply no reply to emails either.

Just finished having our tenement bathroom taken out and re-modelled by My Beautiful Bathrooms.
Our bathroom is an odd shape (long and thin) and needed updating, i wasn't sure what we could achieve in that space but the designs and finish that were provided by Christiano & Alex is better than i could have imagined.
We very pleased with the work and attention that we have received from the very beginning, the process was fairly long (designs, inspections, choosing fittings, removal, prep then installation) but i am so glad we went with the guys as we now have a fantastic bathroom. Very happy customers.

When you try to contact them, you always get voicemail. Which is frustrating.

I booked a surveyor to come to survey for a new bathroom, however, I cancelled because you are not able to contact them easily and this raised alarm bells. I left 2 messages to cancel apt one on Friday and one on the Saturday, I got voicemail again and the surveyor Roxanna still turned up at my door to survey the bathroom on the Sunday.

This company also want the money up front, which I have always been advised never to do.

I also had to phone three times before I got someone to speak too, to refund my £45.00. I spoke to Roxanna and she said she would refund the money, however, I checked my bank account and she had taken another £45.00 off my account, the company now owe me £90.00.

I feel this company are unprofessional and there customer service is appalling. I would recommend avoiding at present, until they get more staff to answer their phones and to communicate better with each other.

They should maybe look at offering customers a choice, of paying up front for goods or using higher purchase to supply and fit, or paying for goods and fit when job is completed.

Excellent installation and design, thanks to Nathan and Michael. We had an old, dated 1960’s bathroom but now it looks modern with the ceiling and floor also finished to a high standard. Very pleased with the results!

Absolutely outstanding service from the very first showroom appt through to the fitting of our bathroom they designed and supplied us with a very high quality bathroom. They recognised we didn't just need a team of bathroom fitters, we needed builders as we were removing the raised floor and the age of the house. Wouldn't hesitate to recommend, outstanding service.

Fitting was a disaster from start to finish. Took well over a week for the work to be completed, due to late arrival and early finish. When they eventually finished the job the snagging list was huge. I had to get someone else in to fix a leak at the radiator as they fitters had been paid so ignored my calls and messages. Really disappointing finish to what started out as a good experience with this company

Our bathroom has just been completed by Steven and his team and Euan and his team. Nathan did a fantastic job of designing it, taking all our ideas in consideration and making it possible. The work rate and attention to detail was first rate. They were respectful of our home and took great care in tidying and cleaning up at the end of each day. End product was a beautiful stylish bathroom which we are very happy with. Would recommend My beautiful bathroom.