MyBeautyBrand Reviews 516

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... See more

Company replied

Rated 5 out of 5 stars

My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... See more

Company replied

Rated 1 out of 5 stars

The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... See more

Company replied

Rated 5 out of 5 stars

I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... See more

Company replied

Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Industry
  5. Make-Up Artist

Written by the company

MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.


Contact info

4.0

Great

TrustScore 4 out of 5

516 reviews

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Rated 5 out of 5 stars

Great service and great products

Great service and great products. Anything I have ordered so far has been of excellent quality and I will definitely be ordering again. Mascara and lip oils are both excellent products and highly recommend.

July 28, 2022
Rated 1 out of 5 stars

I do not like to write negative reviews, but…

I do not like to write negative reviews, but I am very disappointed with my experience with MBB. I LOVE following Hannah Martin on Instagram--she has taught me a lot about makeup application and products to use. I placed an order for her mascara (and some lip color), but then the next day got an email from PayPal regarding a full refund on my order but with no explanation. I emailed MBB to see if this meant my order was cancelled, but I have received no reply. Yet, I did receive an email from them asking me to review my experience, so here we are. I guess my order isn't coming. 😞

July 20, 2022
Unprompted review
Rated 4 out of 5 stars

Excellent product.

Great product. I would definitely want to buy this product again but I was put off by the excessive 'shipping and handling' charge of £3.95 for a mascara.This review was left by my wife as I don't use mascara!?

July 4, 2022
Rated 5 out of 5 stars

Hannah Martin products - she is a master!!

I purchased the Hannah Martin
Perfect pink lip oil … and it really is the perfect pink lip oil. It’s beautiful on its own for a quick flick of something or over a Matt lip stick for something more fierce!!

I also bought the Hannah Martin Whole lotta lashes and my goodness - it’s a great mascara. My lashes have thinned out due to chemo and this mascara really helps make them appear fuller, it’s also not too difficult to remove (I use Clinique cleansing balm)
All in all two great products and great buying experience from this website.

July 3, 2022
Rated 2 out of 5 stars

Product quality is extremely variable

Product quality is extremely variable. Hannah Martin Mascara is fab! By Me Black Liquid Eyeliner is terrible! Did not do what it said and is unwearable as it bleeds within minutes. I posted a review for this product and it was never posted. Would not recommend this site as they don't seem to vet the quality of the products or allow buyers to post negative reviews.

June 30, 2022
Rated 2 out of 5 stars

I ordered the mascara 3 weeks ago and I…

I ordered the mascara 3 weeks ago and I have not received it yet. I have not received updates on my order or any other kind of information regarding my order.

June 28, 2022
MyBeautyBrand logo

Reply from MyBeautyBrand

Hi Martha,

Thanks so much for sharing your feedback!

We've sent you a further email with the tracking information for your order to help resolve this as a priority.

If we can be of any further assistance at all, please do not hesitate to drop us an email back at support@mybeautybrand.com and we'd happy to help!

Team MBB x

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