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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use and the clarity of the information provided, making it simple to navigate and understand. Many people appreciate the excellent value for money, often highlighting the affordability of the checks and the significant savings they've experienced by avoiding problematic purchases. The service is frequently described as quick, easy, and reliable, with consumers finding the reports invaluable for making informed decisions about car purchases. However, some customers also noted issues with the product, specifically regarding the accuracy and completeness of the information in certain reports. A few reviewers mentioned instances where critical details, such as the number of previous owners, were either missing or incorrect, leading to dissatisfaction with the premium checks.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers appreciate the detailed reports and... See more

User experience

Reviewers consistently highlight the positive aspects of the user experience. Customers frequently praise the... See more

Value for money

People report positive experiences with value for money. Many customers find the service to be a good value,... See more

Price

Clients share positive opinions on price, finding the options clearly laid out and offering great value. Many... See more

Website

Users describe positive interactions with the website, frequently praising its clear layout and ease of use.... See more

Based on these reviews

Rated 5 out of 5 stars

I used MyCarCheck to do a deep dive on over half a dozen classic cars I was thinking of buying. The reports I got back for each car were invaluable in helping me discount those that had a troublesome... See more

Rated 5 out of 5 stars

The easiest to navigate and most gracious with information, great for spending very little to get every piece of information you can get a nightmare for the wheelers and stealers (did I just make... See more

Rated 5 out of 5 stars

Great service. I used the 2 comp checks for 9.99 when hunting for my next motorbike. I actually read reviews here before using the service.....pretty much 5 star other than the erroneous 1 star r... See more

Rated 5 out of 5 stars

Love to use Mycarcheck when the family are looking around for a new car. I buy the bundle which makes it more cost effective. Great reports generated with enough information to make an informed dec... See more


Company details

  1. Vehicle Inspection

Written by the company

Never buy a used car without checking the vehicle's history first. Start your journey to being car confident by entering any UK vehicle reg number at MyCarCheck


Contact info

  • Head Office: Strata House, Kings Reach Road, SK4 2HD, Stockport, United Kingdom

  • www.mycarcheck.com

4.5

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great site use all the time

February 1, 2025
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hello Matthew, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’re glad that you enjoyed our service. We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

Rated 2 out of 5 stars

No phone support, no report!!

Purchased a report and paid £10.00, never got the report, they have no phone number to ask about the issues. You fill in a form that ask for the check ID? Well I didn’t get the report so how can I give a check ID. I’ve chased twice now and still no reply. Awful service, avoid.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Simple to use and very accurate…

Simple to use and very accurate information.

January 26, 2025
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hello Duncan, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’re glad that you enjoyed our service.

Rated 5 out of 5 stars

this is a priceless service that has…

this is a priceless service that has stopped me making so many costly mistakes when looking to purchase used cars can hand pick the favourites and buy an in depth check keep up the grest service

January 26, 2025
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hi Graham, thank you so much for taking the time to leave us a 5-star review.

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

Rated 5 out of 5 stars

Quality product

I have been using this site for years either when buying secondhand cars, or just to be nosy about cars I see on TV or out and about. Accurate data, quick and easy to use, value-for-money bundles if you need them. I can see that there have been some reviews left here that are clearly about similarly-named competitors - I can assure you that these guys don't have hidden fees or any underhand scams going on! Start with the free check for basic data, and then if you're serious about a car, upgrade to the paid version to make sure it's not a banger!

November 18, 2024
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hi Chris, thanks so much for sharing your experience with us and taking the time to leave us a 5- star rating – it’s much appreciated. We also appreciate your comments about the reviews left on our Trustpilot account which are intended for similarly named competitors. This is an ongoing issue which we’re working hard to resolve.

Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

Rated 5 out of 5 stars

My car check is the real deal

Good service does what it says on the tin. Saw reviews that said about a subscription but thats not this website its a different one. My car check is the real deal will use again

January 20, 2025
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hi Fred, thanks so much for sharing your experience with us and taking the time to leave us a 5- star rating – it’s much appreciated.
We also appreciate your comments about the subscription related reviews left on our Trustpilot account which are intended for another business not associated with us. This is an ongoing issue which we’re working hard to resolve.

We sincerely appreciate your business and your valuable feedback.

Rated 5 out of 5 stars

It was a brilliant experience and very…

It was a brilliant experience and very helpful as it showed that the car had been stolen

January 18, 2025
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hello Daniel, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’re glad that you enjoyed our service.

Rated 5 out of 5 stars

Very good quality and service

Very good quality and service, worked perfectly 👍

January 17, 2025
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hello Jeremy, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’re glad that you enjoyed our service.

Rated 5 out of 5 stars

Highly recommended

I used MyCarCheck before purchasing a second hand car after a friend recommended it to me and the report was extremely helpful. Their comprehensive check was quick, easy to understand, and gave me peace of mind about the vehicle’s history. I’d highly recommend it to anyone looking at used cars.

January 17, 2025
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hi Emma - many thanks for the 5-star rating. We sincerely appreciate your business and your valuable feedback. If there’s anything we can do to improve our offering, please let us know.

Rated 1 out of 5 stars

Scammers beware

Scammers beware, they will take 39.90 out of your account, do not uses this site, you cannot find away to delete your account.

As you can see from their reply, they are full of shit, I rang the company last night and they told me in the small print, as soon as you sigh up to the £5 car check fee you automatically get signed up to the monthly subscription of £39.90,

January 6, 2025
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hello Derek,

We are sorry to learn of your recent experience, but your review has been left on the wrong business.

MyCarCheck’s (CDL Vehicle Information Services Limited) charging model is not subscription based and it does not take payments of £39.90 monthly. MyCarCheck provides three types of checks:

a) free check
b) basic check at £3.99
c) comprehensive check at £9.99.

These prices are one-time payments, not recurring.

MyCarCheck’s charging model is clearly displayed on the website and the terms and conditions also make it clear that we do not offer a subscription which is subject to recurring payments being taken from customers’ accounts.

We are aware there has been an ongoing and recurring issue with Trustpilot reviewers mistaking our business with an operation with a very similar but different name. We are very sympathetic to people that this is happening to but must emphasise that we have never charged those prices, nor have we ever taken those payments.

If you refer to your bank statement this will have details of the company, you have made the payments to. This is not CDL vehicle Information Services Limited.

We have raised the severity of the situation with Trustpilot and are working with them to get these false reviews removed.

We’d therefore respectfully ask that you remove your review from our account with immediate effect.

If there is anything we can do to help or you would like to discuss the matter, please let us know.

Rated 1 out of 5 stars

SCAMMERS BEWARE

SCAMMERS BEWARE, they tell you its £6 for a check but then they take £40 a month out of your account, I have took this further so just beware.

January 5, 2025
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Dear AJ, we are sorry to learn of your recent experience, but we wish to reply as this is NOT us.

MyCarCheck’s (CDL Vehicle Information Services Limited) charging model is not subscription based, does not have any products valued at £6. and it does not take payments of £40 monthly.

MyCarCheck provides three types of checks; a) free check; b) basic check at £3.99; and c) comprehensive check at £9.99. These prices are one-time payments, not recurring. MyCarCheck’s charging model is clearly displayed on the website and the terms and conditions also make it clear that we do not offer a subscription which is subject to recurring payments being taken from customers’ accounts.

We are aware there has been an ongoing and recurring issue with Trustpilot reviewers mistaking our business with an operation with a very similar but different name. We are very sympathetic to people that this is happening to but must emphasise that we have never charged those prices, nor have we ever taken those payments.

If you refer to your bank statement this will have details of the company, you have made the payments to. This is not CDL vehicle Information Services Limited.

We have raised the severity of the situation with Trustpilot and are working with them to get these false reviews removed.

We’d therefore respectfully ask that you remove your review from our account with immediate effect.

If there is anything we can do to help or you would like to discuss the matter, please let us know.

Rated 1 out of 5 stars

Beware - Monthly subscription…

I did not see the monthly subscription in the small print!! There was no sign of a monthly subscription and then they started to try to take £40 from my account. I thought the £6 I paid was all I had to regarding the car check. Really disappointed with this company and hope this prevents others from making the same mistake by using them.

December 22, 2024
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hello Jack, we are sorry to learn of your recent experience, but your review has been left on the wrong business.

MyCarCheck’s (CDL Vehicle Information Services Limited) charging model is not subscription based and it does not take payments of £40 monthly.

MyCarCheck provides three types of checks; a) free check; b) basic check at £3.99; and c) comprehensive check at £9.99. These prices are one-time payments, not recurring. MyCarCheck’s charging model is clearly displayed on the website and the terms and conditions also make it clear that we do not offer a subscription which is subject to recurring payments being taken from customers’ accounts. MyCarCheck also does not have any products valued at £6.

We are aware there has been an ongoing and recurring issue with Trustpilot reviewers mistaking our business with an operation with a very similar but different name. We are very sympathetic to people that this is happening to but must emphasise that we have never charged those prices, nor have we ever taken those payments.

If you refer to your bank statement this will have details of the company, you have made the payments to. This is not CDL vehicle Information Services Limited.

We have raised the severity of the situation with Trustpilot and are working with them to get these false reviews removed.

We’d therefore respectfully ask that you remove your review from our account with immediate effect.

If there is anything we can do to help or you would like to discuss the matter, please let us know.

Rated 1 out of 5 stars

Do not use this company SCAMMERS

Do not use this company. Paid for a basic check and they have signed me up to a monthly payment of £39.90 I have been unaware of for 3 months.

December 8, 2024
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hello Sam,

We wish to reply as this is NOT us.

MyCarCheck’s (CDL Vehicle Information Services Limited) charging model is not subscription based and it does not take payments monthly. MyCarCheck provides three types of checks; a) free check; b) basic check at £3.99; and c) comprehensive check at £9.99.

These prices are one-time payments, not recurring. MyCarCheck’s charging model is clearly displayed on the website (www.mycarcheck.com) and the terms and conditions also make it clear that we do not offer a subscription which is subject to recurring payments being taken from customers’ accounts.

We are aware there has been an ongoing and recurring issue with Trustpilot reviewers mistaking our business with an operation with a very similar but different name. We are very sympathetic to people that this is happening to but must emphasise that we have never offered a subscription or taken recurring payments.

If there is anything we can do to help or you would like to discuss the matter, please let us know.

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS. Same as everyone else been signed up to a subscription I never even knew about. Have contacted my bank and reported them for fraud. They have been taking payments for months

November 7, 2024
Unprompted review
MyCarCheck logo

Reply from MyCarCheck

Hello Monique, we are sorry to learn of your recent experience, but your review has been left on the wrong business.

MyCarCheck’s (CDL Vehicle Information Services Limited) charging model is not subscription based and it does not take payments monthly. MyCarCheck provides three types of checks; a) free check; b) basic check at £3.99; and c) comprehensive check at £9.99. These prices are one-time payments, not recurring. MyCarCheck’s charging model is clearly displayed on the website and the terms and conditions also make it clear that we do not offer a subscription which is subject to recurring payments being taken from customers’ accounts.

We are aware there has been an ongoing and recurring issue with Trustpilot reviewers mistaking our business with an operation with a very similar but different name. We are very sympathetic to people that this is happening to but must emphasise that we have never charged those prices, nor have we ever taken those payments.


We note you have contacted your bank and reported the transactions as fraudulent. If you refer to your bank statement this will have details of the company, you have made the payments to. This is not CDL vehicle Information Services Limited.

We have raised the severity of the situation with Trustpilot and are working with them to get these false reviews removed.

We’d therefore respectfully ask that you remove your review from our account with immediate effect.

If there is anything we can do to help or you would like to discuss the matter, please let us know.

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