Carly produced codes which don't exist. Tried reporting problem but Carly support said if codes are given, then there is no fault. Scanned same vehicle with Autel and got specific code straight away a... See more
Company replied
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I would buy a general scanner which supports BMW without any ristriction including resetting the error code. I had to buy one when I sold my BMW Z4 to reset lot's of error codes which were turned o... See more
I've ordered from this company twice now - initially for my introduction to their product and app experience, which went splendidly, and again to renew my licensing and continue with a different... See more
Carly device arrived, didn't work. Followed all instructions, still didn't work. Carly sent replacement, doesn't work again!!! Since then I have read lots of very bad reviews about Carly & their poor... See more
Company replied
Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.3
Poor
16K reviews
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I have paid for everything and you…
I have paid for everything and you still want more money.am I paying the wages bill for everyone. That works there.
July 4, 2026
Reply from Carly Solutions GmbH
Hi, we’re sorry that you feel you have already paid and are still being asked for more money. We understand how frustrating and confusing that can be.
Carly’s pricing can include different parts, such as the Carly Scanner and the annual Carly app license, depending on what was purchased. Since we cannot review payment, license, or account details publicly on Trustpilot, please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Please write “To Support Manager” in the ticket title or subject so your request can be correctly assigned. Please do not share any personal payment details publicly. We’ll be happy to review what was charged and clarify the status of your license.
Reply from Carly Solutions GmbH
We’re sorry that Carly felt like a paywall to you. We understand how frustrating it can be when expected features require an active Carly app license.
Carly offers both free basic access and paid license options, depending on the features you want to use. More advanced Carly Features are part of the annual Carly app license, and we aim to make this clear before purchase.
Your feedback is important because pricing and feature access should be easy to understand. We’ll continue working on making this clearer and more transparent for customers.
I never signed up for renewals this…
I never signed up for renewals this site is kinda hacky.
July 19, 2026
Reply from Carly Solutions GmbH
We’re sorry that the renewal came as a surprise and that the process felt unclear to you. Carly is offered as an annual Carly app license, which renews automatically unless the automatic renewal is cancelled before the end of the current license period.
The renewal information is shown during the purchase process, but we understand that this may not have been clear enough in your case. After a renewed license period has started, refunds are limited because Carly is a digital license product.
Since we cannot review account, payment, or license details publicly, please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Please write “To Support Manager” in the ticket title or subject so your request can be correctly assigned. Please do not share personal payment details publicly.
The scanning is slow
The scanning is slow, takes too much time. Meanwhile the car shows signs that there is a huge error, creates panic, that an unexpected error will brick my car, and a complicated service will be needed.
The endresult was not meaningful or useful for me, even on the scale how urgent is my issue, or what kind of service is needed.
Too many errors on the list, but i was afraid to clear them, hope oart of those are old.
April 22, 2026
Reply from Carly Solutions GmbH
We’re sorry that the scan felt slow and that the number of errors shown created concern instead of clarity. Carly also displays historical errors, not only active ones, so some entries may relate to older events. To help with this, we highlight the importance of issues using color indicators such as green, yellow, and red. If an issue was not marked as critical, it means Carly did not identify it as a critical error. We understand that this experience felt stressful and regret that the result was not as helpful as expected.
It was advertised I will be able to…
It was advertised I will be able to customize coding if I buy the highest package but unfortunately it is not available for my Lexus. Only German vehicles 😐
July 19, 2025
Reply from Carly Solutions GmbH
We’re sorry that the coding options you expected were not available. Available functions depend on the exact vehicle details, installed control units, software, and manufacturer permissions, so coding can vary significantly by brand and model. We do also have a dedicated Lexus page where supported functions can be checked before purchase. We regret that Carly did not meet your expectations in this case.
Reply from Carly Solutions GmbH
We’re sorry that the annual payment model was not clear enough before purchase. Carly is offered as an annual app license, which means the license is paid for the full year rather than as a monthly subscription.
We understand that this can be frustrating if you expected a monthly option. Our goal is to make the license duration and pricing as transparent as possible during the purchase process, and your feedback helps us improve how this information is shown before checkout.
I had a few lights on my dash tried to…
I had a few lights on my dash tried to clear them but I think it was just a clich in my system
July 15, 2026
Connects , underwhelmed with programming option for Volvo
Connects ok, but after buying the programming option for my Volvo xc60 I was a bit underwhelmed with what was unlocked for the extra cost. It has loads of options for other manufacturers though, for example BMW. An update for the Volvo system would be appreciated, didn't want to get vdash or Vida but might have to for a simple thing like changing the Speedo from mph to km/h
June 1, 2026
Reply from Carly Solutions GmbH
Thank you for your honest feedback. We’re glad the connection works well for you. We understand that the programming options for your Volvo XC60 felt limited compared with what may be available for some other manufacturers, such as BMW. The available functions can vary depending on brand, model, year, software, and installed control units. We appreciate your suggestion for a Volvo update and will take it as valuable feedback.
Reply from Carly Solutions GmbH
We’re sorry to hear that your Carly Scanner was lost. We understand how frustrating that can be.
The warranty covers technical issues with the Carly Scanner, but it does not cover loss of the device. As with many physical products, if a scanner is lost, it cannot be replaced under warranty. In that case, a new Carly Scanner would need to be purchased.
Thank you for your understanding.
The results of diagnostic testing is…
The results of diagnostic testing is very accurate
June 7, 2026
Leavs car management sytom on after…
Leavs car management sytom on after removing carly from car resulting in flat battery will not use on my car again
May 18, 2026
Reply from Carly Solutions GmbH
Thank you for your feedback. We’re sorry our product didn’t meet your expectations. We try to share as much info as possible on our website to help with this.
We understand that everyone’s needs are different, and some might prefer other options. Thanks so much for giving Carly a chance — we’re sorry to see you go.
Still says it needs to update every…
Still says it needs to update every time I connect ive done it 5 times now full send app uninstall install etc etc nothing its a tarago in aistralia same as previa maybe that's why pay top dollar and get stiff all
July 2, 2026
Reply from Carly Solutions GmbH
We’re sorry that the update keeps appearing every time you connect and that reinstalling the Carly App has not solved it. We understand how frustrating this is, especially after paying for Carly and trying several troubleshooting steps already.
Vehicle connection and available Carly functions can depend on the model, market version, year, installed control units, and vehicle software. A Toyota Tarago in Australia may differ technically from a Previa in other markets, so this needs a proper technical review rather than a generic answer.
Please contact our support team here so they can check your adapter update status, app logs, and vehicle details: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Please do not share personal data publicly. Your feedback helps us improve how we handle update loops and market-specific compatibility cases.
Reply from Carly Solutions GmbH
We’re sorry that Carly did not work as expected for you and that this left you feeling misled. We understand how frustrating it is to pay for a product and then feel that it did not deliver the result you needed.
At the same time, we would like to respectfully clarify that Carly does not operate with fraudulent intent. Available Carly Features can depend on the vehicle brand, model, year, installed control units, software version, and technical configuration. If a feature did not work for your vehicle, we would like to review whether a technical issue, compatibility limitation, or unclear product expectation affected your case.
Abit Disgruntled with my Carly OB2 purchase
Well, 1st of all I used it on my Wifes Audi A1, I was able to log on & the find the faults, then it locked & I couldnt go back, so I ended up deleting the Carly App to clear the problem. Reinstalled the Carly app on my Ipad then plugged the Carly OB2 into the port on my 2012 BMW X5, it then diagnosed & showed the faults & I sent them to my email, great - but when I wanted to progress & find out more detail on each individual fault - I was asked to pay more money, on a monthly basis, this pissed me off, because I thought by me purchasing the BMW & All Brands on my new Carly this would then allow me to get to the bottom of the faults - Not So.
July 11, 2026
Reply from Carly Solutions GmbH
We apologize that your vehicle isn’t fully supported at this time. Feature availability varies depending on the brand, model, and year, and we are continuously working to expand coverage. You can visit our support page to see if your car's brand and model are listed. Each supported brand has its own page with all compatible models and manufacturing years included. We look forward to supporting your vehicle soon and regaining your trust.
Reply from Carly Solutions GmbH
We’re sorry that the help in the Carly app did not resolve your issue and that the subscription payment caused frustration. We understand that payment or renewal concerns need clear support, not confusing or unhelpful guidance.
Carly is offered as an annual app license, and the license renews automatically unless the automatic renewal is disabled before the current license period ends. However, if the support experience did not help you understand or resolve the payment issue, we would like your case to be reviewed more carefully.
Please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and write “To Support Manager” in the ticket title or subject. Please do not share any personal data publicly, and include any previous ticket number in the new request if you have one.
Everything was good but was very weird…
Everything was good but was very weird to get charged the delivery fee from DHL I did not know if it was a scam but system works great that was my only dislike
July 4, 2026
Reply from Carly Solutions GmbH
Thank you for your feedback. We’re glad to hear that the system works great for you. Regarding the DHL charge, this was most likely related to an international delivery and customs handling. Such fees are not set by Carly or DHL, but depend on your country’s import rules and local regulations. We understand that this can feel confusing, especially if it was unexpected.
It can’t give me an accurate answer as…
It can’t give me an accurate answer as to what is wrong with my car, also I pay for all manufacturers and it doesn’t do hardly anything for my partners Ford s max, for example when I wanted change her rear brakes there is no option for maintenance.
July 1, 2026
Reply from Carly Solutions GmbH
Thank you for your feedback. We’re sorry the product didn’t meet your expectations. We know that sometimes things don’t work perfectly for everyone, especially when it comes to different vehicles or specific situations. We encourage everyone to take a close look at the compatibility details on our website before making a purchase.
If there’s anything we can do to help or clarify, please don’t hesitate to reach out.
As an inexperienced home mechanic I…
As an inexperienced home mechanic I found Carly very helpful diagnosing some issues with my car. Gave me confidence to buy service items I would never have found. Extremely helpful.
July 17, 2026
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