The worst company ever for buying cloths and shoes. Stay away.
The worst company ever for buying cloths and shoes! Stay far far away! They care less for you, only there for taking your money and being utmost unfriendly. I bought a pair of shoes (because I really wanted in a long time treat myself nicely, with a pair of timeless beautiful shoes, shoes were not cheap....Pomme d'Or) Sadly within a very short period the zipper were defective. Rudely in service they refused to repair the shoes, or allowing me to speak to their director of offices. They refused to take back the shoes for a second time to send them to the shoemaker to repair the zipper. Legally obliged they have to have to have a second round to proof nothing is faulty. They told me they see nothing wrong. They said they will talk to the company, which made the shoes but in rudeness and not taking back the shoes. No apologies. With a second order they refused to take back a wool hat, which was faulty and stretched out so much. Not being wearable. (Within the period of the return right of the 14 days). (Hat made by Bloom). They do not care and treat you like its your fault. Lesson learnt stay away!!! The department of consumer protection (Verbraucherschutz) indicated to best share to write this experience here, to show consumers who feel treated poorly as well by their shopping experience. This is just not okay to be treated this way.