myClubs Reviews 202

Absolutely never again.
A studio locked their doors too early, I was there even before the time they said they would lock out people. Still I was charged for the failings of the studio.
The customer service does not care, and charged me, even though the studio didn’t stick to the rules.
Extremely disappointing and I cancelled my membership due to this.

Extremely disappointing experience with myClubs. As a brand-new customer, I expected at least a minimum level of flexibility and goodwill. Instead, they rigidly stick to their rules, even when the membership is already paid, and show zero understanding for individual situations.

This kind of customer service makes it very clear that new customers are not valued. I would much rather pay directly at individual studios or gyms and switch month-to-month than deal with myClubs again.

Unfortunately, based on this experience, I cannot recommend them at all.

There is only ONE day per month when you are allowed to cancel your membership. Otherwise you’re stuck with it for another month, no possibility of keeping the points you didn’t use that month for the next one. Studios that will double book/overbook and will cancel your booking when you show up to the class, wasting your time. Don’t fall for this scam.

I have had a terrible experience with MyClubs and their customer service and would like to warn others before using it. I have been a loyal user and they charged me a no-show fee even though I have shared the proof from the gym provider that I have attended the class. So in case there is an issue with the QR code on site, you don't have connection or your phone is dead - be sure that MyClubs does not care and they will charge you every extra penny they can. Really disappointing customer treatment and 0 support (wouldnt call it "customer support" at all)...

The service itself is easy to use and the price seems fair. That's why it seemed fair to still give 2 stars.

Customer support and business tactics are unacceptable though.

As other reviews mentioned:
Their 7 days cancellation period is arbitrarily set to billing periods. So even if you pause the service (which is also arbitrarily only possible for up to 3 months) and cancel far in advance, they will force you to pay another month after your pause and only cancel it after that month.

There is no reason for this other than predatory business tactics to squeeze money from cancellations. Statistically this may pay for them.
In my case, I just wanted to pause until fall/winter and then become a customer again. Now they lost me and a couple of friends forever.

Customer service answers look like replies here: "That's our rules, hope that helps, have a great day".

I suggest not using services with such business practices and customer service.

edit after their answer:
i don't quite understand your fixation of the number of reviews people leave. I have left one review on the relevant pages, so people know what to expect of your servive. here, google and google play. If I'd be on iOS, i'd have left one on the app store.

as for the rest of your answer: nothing to be cleared up. I already described your cancellation in my review, you just repeated it. It's arbitrary and predatory. Zero reason to have the 7days not counted during a pause besides "that's what we wrote in our rules".

Another edit to clarify what they mean:
1) Say you have myclubs until end of the month and it's one day before the end of the month.
2) You couldn't cancel the next month now as it
3) A day before the end of the month you pause until a month later
4) Now you could technically cancel as it's not 7days until your next payment

That's what they mean by "circumventing".

My issue is between the lines:
- Where is the reason for the 7 days, when pauses are available? What process or calculation needs a 7day window?
- Why is customer service so restrictive, that they cannot help with individual solutions like in many other cases of other reviews.

Again: The app and the sports venues are good. The customer service just feels absolutely useless. They give their best to explain your situation, but have zero inclination to find common ground or do something about it, as they are completely bound by the arbitrary company rules.

I do however upgrade to 3 stars, as they at least try to explain the situation. I would still not call it a good business and would rather give 2.5 stars for the middle ground.

I recommended this service to my girlfriend, this was a bad idea. To cancel the membership you have to write to support, and then they decline because you had to do it 7 days prior the end. They don’t mention that when you are subscribing of course. The support service is terrible. After that they start to threaten you with debt services, even if you haven’t used any of their services for that month. I will try my best to share this story, so people are aware. Never in my life I had such experience

Their customer service or whatever those 3 " ladies " are ( owners, employess..all 3 of them) are so rude, so arrogant but they whine if you reply upset after the terrible treatment they offer. I was sick and paid them a month for nothing as they did not want to accept my sickness leave and nothing, some venues did not reply and lost all my credits but hey according to myclubs all good...ofc we give them money for nothing and they even have the nerve to play the victim and require better tone ahhaha. They ALLOW THEMSELVES to do your schedule, decide the time you have, everything..I mean when you do not really work ans just take money from clients and venues( which I heard they also treat very bad), easy to behave liike this. Never again!reply to your pathetic answer:No, you did not provide any solution and when a customer service agents makes my schedule and decides how much time I have or not, there won't be any nice tone . Also at the time nobody from you 3 genious did not tell me is possible to pause so give me a break because all people I know and dealed with you had same issues. So do your job instead of whinning and let people figure out what is a lot of time. You know people work, not sit and plan others time. And whatever you reply, people know who you are therefore so bad reviews. Everyone complains about your " customer service " so don't embarass yourself more. Or are we all crazy? Please have last drop of dignity

I thought myclubs was great, until I had a problem, which revealed a terrible customer support on their side. The subscription in the month of February is shorter (28 days), which I was not initially aware of, but fine. However, I was given a 28 day subscription cycle TWICE. 31 Jan - Feb 27, Feb 28- Mar 27. This surely must have been a mistake, right? Not according to myclubs customer support. I exchanged multiple messages with them, tried to explain the problem again and again as they were clearly not getting it, juding based on the generic messages they kept replying with. But turns out they were just ignoring the problem all along, repeatedly telling me they have no influence over the length of the months. They even told me that obviously I am getting my full salary for February despite the month being shorter! The audacity! It's sad that this company has such disappointing customer service, I will not be continuing to use their services despite of how happy I was with it before, simply because I don't believe I can trust them, should anything else arise in the future. Huge disappointment, not a trustworthy company.

I would love to like MyClubs, and also to have the opportunity to have used it more, because the concept is great and the selection of sport providers is also really good. However, God forbid that there is some kind of mistake in your booking because you will not get any assistance whatsoever.
I started with the Flex4 as a trial, which I really enjoyed and eventually decided to continue using the Unlimited version of MyClubs on the long run. I’ve quit my gym membership for this purpose with the intention of buying the Unlimited membership from the beginning of March. For some reason I had the impression that I cancelled the Flex 4 or that I will be able to make this change in the app. On the 28th of February, so before even entering March, I was automatically charged for Flex 4. I have contacted them to inform them that I want to go Unlimited (which is a more expensive contract and more beneficial for them anyways), and I was assisted by a very arrogant lady called Jana who offered to “help” me by changing the contract after I use the first 4 classes from Flex 4. After I’ve asked questions of how will this change be implemented, I discovered that instead of changing the contract for me from Flex4 to Unlimited as I requested (that is, from 55€ to 109€, with me paying the difference), she was rather trying to upsell me, by using these 4 classes and then making me pay a whole new contract for the Unlimited version (that is the amount of 109€ on top of the 55€) for the month of March. I explained to her several times what I need, and asked to also speak with a manager, request that she ultimately ignored. In any case, veeeeery dissapointing both the way they handle their customers, and the way they are so decided into not helping you. If these are their policies, way too rigid in the eventuality of a problem. I literally asked from them to charge me more, for a bigger contract that I would have used for months ahead, but no. Cancellations also seem to be a very complicated process.

Finding the perfect fitness routine can be a challenge, but MyClub has revolutionized the way I approach my workouts. This app is an absolute game-changer, offering an unparalleled variety of sports and fitness activities with unmatched convenience.

One of the standout features of MyClub is its incredible diversity. With access to over 35 different sports, there's something for everyone. Whether I'm in the mood for yoga, tennis, cross training, or boxing, MyClub has it all. The ability to mix and match these activities keeps my routine fresh and exciting, ensuring I never get bored.

The convenience of having just one membership for all these activities is fantastic. MyClub offers tailored packages that suit any workout frequency, whether you’re an occasional gym-goer or a daily fitness enthusiast. This flexibility means I can easily adapt my membership to fit my changing schedule and workout preferences.

I’ve always been wary of long-term contracts, and MyClub’s no-commitment policy is a breath of fresh air. Being able to cancel on a monthly basis gives me peace of mind and flexibility, ensuring I only pay for the service when I’m actively using it. This freedom is rare in the fitness world and sets MyClub apart from other services.

Starting with MyClub is a breeze. The process is incredibly simple and takes just a couple of minutes:

MyClub has redefined my fitness experience. The variety of sports, the simplicity of having one membership, the flexibility to cancel anytime, and the ease of getting started are unparalleled. Whether you’re a fitness newbie or a seasoned athlete, MyClub caters to all levels and preferences, making it the ultimate fitness companion. If you’re looking for a comprehensive, flexible, and user-friendly fitness solution, look no further than MyClub. It’s truly the best investment you can make for your health and wellness.

The MyClubs is a true gem for anyone who wants to enjoy sports and explore a variety of activities! I love how it brings together such a wide range of classes: from yoga and pilates to boxing and functional training.

The user-friendly interface makes it super easy to find the perfect classes based on time and location. Booking a session takes just a few seconds! Plus, it’s a great way to try something new without being tied to one discipline or gym.

For me, MyClubs has become the ideal way to stay motivated and in shape. Highly recommend it to anyone who values flexibility and wants to make fitness fun!

A Must-Have App for Fitness Lovers!

I've been using MyClubs for years now, and it’s been such a game-changer for managing all my fitness memberships. Over time, I've watched the community grow, and it's been amazing to see how the app keeps improving.

What I love most about MyClubs is the flexibility it offers. It’s so convenient to book classes, check available time slots, and get reminders about events or promotions—especially when my schedule is always changing. It really helps me stay on top of my fitness routine without the stress of rigid hours.

The app is super easy to use, and I love that everything I need is in one place—no more juggling multiple apps or websites. Plus, the community feel makes it even more motivating to stay active.

If you want an app that makes working out more flexible and manageable, I highly recommend MyClubs. It’s definitely become a go-to tool for me over the years!

Super offer if sport is part of your life. Easy booking, you stick to plans due to cancellation fee ;) worth to have unlimited if you do sport 3 times a week

I had the chance to get to know this app on august ! I was at my lowest mentally and my friends introduced this app to me !
It’s been almost 6 month we keep doing different sports in the best gyms all over Vienna and experiencing best moments with our friends and I can not thank my amazing friend Ema for letting us know there is such an app ! ❤️❤️

Highly recommend this app! This is the best sport idea ever! You can have sooo many classes from dances to yoga or power lifting. App is really nice: you can create own list of studios you like and search for classes only there. I like it so much that I already brought 7 new customers to myClubs and they are fans as well :) thank you for such a cool opportunity to keep fit!

The sports services are great and the selection of available studios and classes gets better every year. However, the customer service is just very poor. It simply doesn’t exist, which is a huge hole in the reputation of MyClubs whose main business are customers. The 10€ no show fees are non negotiable even if proof is there that the either did not work properly at the time of the check in or you simply forgot. I had terrible experiences with the customer service bots / teams (hard to tell the difference as you get the same standard non personal reply to whatever request you make)

It’s true that there are a great selection of studios and activities and its still the best offer in Vienna BUT they have unfair policies and horrible customer service. They are even incentivizing others with a sweepstake entry if they rate them a positive review which isn’t right at all.

Probably the best way to try different sport activities!

Im now almost 2 years on myclubs. This changed my life (I’m not exaggerating). I go to sports now every other day - when I had a regular gym membership never. Also customer support is superior - they always help me out - very fast responding!

I‘ve been using myClub for a couple of months now and i love it! I like the variety of classes i can choose from and i never get bored of them. For me, this is the main disadvantage of regular fitness clubs. But myClubs solves this problem. Using the app is very easy, I never had any problems with it. Support works great and quite fast :)