Very nice customer service, thank you Nadja for the swift help. I could order seperate part in order to adjust our beautiful bookshelf to the ceiling heights or our new house. I was guided and advised... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great experience with Mycs customer support - contacted them several year after the purchase of my piece of furniture to order a spare part. I was not expecting much out of this but customer support g... See more
Company replied
Assist team was just great, specially Nadja, she was patient and I got all informations I needed to finish my sideboard. result is just amazing and it's a very good looking and quality
Company replied
Yvonne from the Customer Care went the extra mile; she helped us track down a spare part from a legacy model and arranged for it to be sent to us.
Company replied
Company details
About mycs.com
Written by the company
About MYCS
At MYCS, we believe that furniture should be as unique as the individuals who use it.
Founded in 2014, we specialize in customizable and modular furniture solutions, allowing you to design pieces that perfectly fit your style and space requirements. Our product range includes shelving systems, storage units, and seating options, all crafted with precision and care.
To ensure the highest quality, we operate our own production facilities within the EU, enabling us to maintain strict control over the manufacturing process and uphold our commitment to excellence. This approach provides greater stability compared to typical e-commerce distributors who rely on third-party manufacturers.
Over the past decade, we have proudly served more than 120,000 customers, delivering personalized furniture that enhances their living spaces.
Security and Satisfaction
Your security and satisfaction are our top priorities. We offer secure payment options, including PayPal, providing you with peace of mind during your shopping experience.
Our own production capabilities help us ensure full control over the quality and allow us to fix problems quickly when they arise. We also exclusively work with professional delivery and installation teams to provide seamless service to our customers.
Contact info
ul. Zbożowa 3A, 62-025, Kostrzyn, Poland
- 0049 692 991 78 20 36
- support@mycs.com
- www.mycs.com
4.5
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive and helpful
Yvonne from the Customer Care went the extra mile; she helped us track down a spare part from a legacy model and arranged for it to be sent to us.
December 15, 2025
Reply from mycs.com
Thank you very much for your kind feedback!
We are delighted to hear that Yvonne from our Customer Care team was able to support you so effectively and went the extra mile to help track down the spare part from a legacy model.
We will be happy to pass on your positive feedback to her.
Ihr MYCS Team
Quite the delay order 0661657d
So far this is only about the process not about the product.
NOV 4
We ordered after a very successfull and easy delivery of some samples a cabinet on Nov. 4 with an advertised estimated delivery within 3-4 weeks.
NOV 11
we received a confirmation with an estimated delivery date on Dec 3.
Nov 26
I emailed for an update. I received an update that there might be a delay for up to 1 - 1,5 weeks.
Dec 10
I was advised the production of the itmes are not even finished until Dec 17. Upon my inquiry to see if an expedited shipping could take place so we can reviece the order before europe shuts down until the new year, I was advised there is nothing the can be done.
So far this entire process has been very reactive from MYCS side and unhelpful.
at a price of around 1200 € i would expect more / better service.
Trying to call the company will just ring and then after about 3 min you get kicked out. The team did call me back but told me they could not help, I would need to email.
I am not sure how to reply to your answer but my order number is BESTELLNUMMER: 0661657d
December 11, 2025
Unprompted review
Reply from mycs.com
Thank you for your feedback. We are very sorry to hear about your frustration regarding the delivery process. Please note that we always strive to help our customers promptly.
In order to assist you and review your case properly, we need your name and order number. Unfortunately, anonymous reviews do not allow us to provide support or take any action.
Once we have your details, we will be happy to look into the situation and find the best possible solution.
Your MYCS Team
Great look, poor stability
The furniture looks really great; however, for certain configurations (like a chest of drawers with feet instead of the flat base) the design is not performed well and the construction is very unstable. My chest of drawers was shaking with large amplitude every time I opened and closed doors or drawers. I had to fix it to the wall otherwise it was unusable which means that I can not move it anymore and washing floors underneath is a pain. Unfortunately, I can not attach a video that shows the problem here, but it can be provided upon request.
August 27, 2025
Reply from mycs.com
Thank you for your feedback and sending the videos. We have reviewed them and can see that the Gryd unit is not properly fixed to the wall. As mentioned on our website, Gryd units must be secured to the wall — not for the stability of the furniture itself, but to ensure safety and proper use.
This is why the unit appears unstable. Please follow the instructions to fix the unit to the wall to guarantee safe and correct installation.
If you need further guidance, feel free to contact us, and we will be happy to assist.
Your MYCS Team
Regal ist fertig
Regal ist fertig! Super Service, super Kommunikation. Danke!
P.F.
November 20, 2025
Unprompted review
Reply from mycs.com
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass alles zu Ihrer Zufriedenheit verlaufen ist.
Ihr MYCS Team
Quality stands behind the price
Nice first impression, but the quality stands behind the price. There was missing just one little element of my sideboard, but it takes 2-3 weeks to bring this missing item. And the magnetic stoppers do not work well, after about 1 minute the doors are no longer locked - a proof for the missing quality.
October 30, 2025
Unprompted review
Reply from mycs.com
Dear Customer,
thank you for your feedback. We’re sorry to hear that your experience did not fully meet your expectations and that there were issues with your sideboard. This is not the quality standard we aim to deliver.
We will investigate your case and contact you directly to clarify the situation and find a suitable solution.
Your MYCS Team
Nice shelf but bad assembly instructions
Edited after support from customer service: We ordered a Gryd shelving system. The reason why this isn't a 4 star review is due to the assembly of the shelving system. The pieces we had received were mislabelled and didn't correlate to the personalised assembly instructions available online. The mislabelling combined with the assembly instructions being incorrect led us to believe that the delivery was wrong. After a back and forth with customer services we finally figured out the issue and were able to assemble the shelves.
October 17, 2025
Unprompted review
Reply from mycs.com
We’re truly sorry to hear about your disappointing experience with your GRYD shelving order. This is certainly not the level of service or accuracy we aim to provide.
To assist you as quickly as possible, could you please send us your order number and, if possible, a few photos of the items you received? Once we have these details, we will review the case immediately and arrange the correct solution for you.
Thank you for your patience and understanding — we’ll do our best to make this right.
MYCS
Fantastic customer service
August 18, 2025
Reply from mycs.com
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a fantastic experience with our customer service.
Your MYCS Team
Very nice customer service
Very nice customer service, thank you Nadja for the swift help. I could order seperate part in order to adjust our beautiful bookshelf to the ceiling heights or our new house. I was guided and advised all along the way and I'm really glad I can keep our bookshelf.
October 8, 2025
Unprompted review
Reply from mycs.com
Thank you so much for your wonderful review! We're thrilled to hear that Nadja could assist you so swiftly and that you were guided and supported throughout the process. It’s fantastic that you were able to order the separate part to perfectly adjust your beautiful bookshelf to your new home. We’re delighted that you can continue enjoying it!
Your MYCS Team
Reply from mycs.com
Vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Ihr Regal fertiggestellt ist und alles zu Ihrer vollen Zufriedenheit verlaufen ist. Schön, dass Sie mit dem Endergebnis glücklich sind – solche Rückmeldungen motivieren uns, weiterhin hochwertige Produkte und exzellenten Service zu bieten.
Ihr MYCS Team
Reply from mycs.com
Wie schön zu hören, dass Ihr Regal fertig aufgebaut ist! 🎉 Das klingt nach einem vollen Erfolg – großartige Arbeit beim Aufbau. Wir freuen uns sehr, dass das Ergebnis überzeugt und hoffen, dass Sie lange Freude an Ihrem neuen Möbelstück haben. Vielen Dank, dass Sie Ihre Erfahrung mit uns teilen.
Ihr mycs Team
Friendly and helpful
Friendly and helpful
The customer service representative was very friendly and very helpful in answering the many, many questions I had, never losing patience.
September 26, 2025
Reply from mycs.com
Thank you so much for your kind words! 🌟
We’re thrilled to hear that our customer service could support you so patiently and helpfully.
Your MYCS Team
Flexible order delivery
I wanted the order to be delivered to the Netherlands, and the support team has helped me and planned the delivery at no extra cost
September 25, 2025
Reply from mycs.com
Thank you so much for your fantastic review! 🌟
We’re thrilled to hear that our support team could help arrange your delivery to the Netherlands smoothly and at no extra cost.
With enthusiasm,
Your MYCS Team
hel was quick and very effective
hel was quick and very effective, finding solutions with a very cooperative attitude.
September 16, 2025
Reply from mycs.com
Thank you so much for this wonderful review! We’re delighted to hear that the help you received was quick, effective, and solution-oriented, with a cooperative approach throughout. That’s exactly the experience we want to provide!
Your MYCS Team
Great customer service
Ifigenia was very helpful and replied to my email promptly. Great customer service.
September 12, 2025
Reply from mycs.com
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the support and that your email was answered so quickly. Providing great service is always our priority, and feedback like yours motivates us even more.
Your MYCS Team
Prompt reply
Prompt reply from the support team and the replacement faulty piece has already been ordered for me.
September 10, 2025
Reply from mycs.com
Thank you very much for the great feedback! We are delighted to hear that our support team was able to respond promptly and that the replacement part has already been arranged for you. Knowing that our service meets your expectations motivates us to keep providing quick and reliable assistance.
Your MYCS Team
Super Customer Service during the sales…
Super Customer Service during the sales process and very bad experience with „after sales service „ ! Never again and not to recommend at all!
September 10, 2025
Unprompted review
Reply from mycs.com
Thank you for your feedback. We are already in contact with you and are working to provide a solution. Your satisfaction is important to us, and we are committed to resolving the issue as quickly as possible.
Your MYCS Team
Perfect
Great experience with customer service who was able to organize shipment of extra items in no time.
September 9, 2025
Reply from mycs.com
Thank you so much for your wonderful feedback! We’re delighted to hear that our customer service could assist you quickly and organize the shipment of the extra items without delay. Providing you with a smooth and positive experience is exactly what we strive for.
Your MYCS Team
Kein Problem
Kein Problem. Alles war gut geliefert and gut gebaut.
a.v.
September 2, 2025
Unprompted review
Reply from mycs.com
Vielen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass die Lieferung problemlos verlief und alles gut aufgebaut werden konnte. Genau so soll es sein – unkompliziert und zuverlässig.
Ihr MYCS Team
Great customer service team
Great customer service team, Ifigenia answered very fast and with attention to my matter! Easy ordering process overall!
August 27, 2025
Unprompted review
Reply from mycs.com
Thank you so much for the wonderful review! We’re thrilled to hear that you’re happy with our service and the ordering process – that truly motivates us!
Your MYCS Team
Rapid response and great solution
August 14, 2025
Reply from mycs.com
Dear Customer,
Thank you for your kind words! 💛 We’re delighted you appreciated our quick response and the solution provided.
Best regards,
Your MYCS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.