Emma Inc. Reviews 

I hadn't done a newsletter in years, so I was rusty on the details. The support person walked me through it quickly and kindly on the phone...I didn't get the feeling at all that she minded telling me some of the most basic steps.

I was trying to get three images in a row, without success. I contacted Emma support, and in minutes I had a reply from Tom.
Wonderful service, and a very happy Emma user.

Great Customer Service
Any time I have an issue that I can't figure out through the Help section, someone is always a quick phone call away to assist. I have never had to wait hours on hold either and appreciate the quick, reliable help.

Patient, knowledgable and accessible assistance.

Excellent product and the customer support is out of this world!

The support agent who took my call was patient and helpful (they always are at Emma) and I hung up with my questions answered!

I got clear answers about how to customize the borders on content and social media blocks.

Austin helped me resolve a problem as a newbie Emma user. He was thorough in assessing the problem on different browsers and explained how I could resolve the problem on my own.

We were helped by an amazing customer service representative named Jen who helped us sort through a problem caused by a legacy user name and password problem (our account had been frozen). Jen was amazingly patient and stayed on the line with us until everything was resolved and our account was restored.

I had a mystery tech I wasn't able to figure out on my own, and when I spoke with Adrian in customer service, he quickly diagnosed the problem, helped me fix it, and showed me how to avoid the same issue in the future. He did it in a way that was constructive, and within minutes I was able to continue progress with my project, and now am armed with knowledge of how to avoid the same issue in the future.

Emma support is excellent. They are a great company to work with.

The support has been excellent and thorough. Very grateful!

I had questions about specific clickers, unique vs total clicks and how opens are counted in the system. The Help Desk Agent was extremely knowledgeable and led me to the right place in the app and offered clear explanations. Also gave good advice on how to find info under the Help tab. Extremely appreciated.

The phone call was quick and efficient so I could get back to creating and sending my email

Emma was not allowing me to send an email. I called tech support. They quickly found the issue and told me how to avoid it in the future and did not make me feel stupid.

Rob answered my questions and showed me ways to improve my Emma experience.

The wait time would be my only complaint. Very long. Tech was excellent -- professional, knowledgeable and patient!

Never Gave UP!
So fortunate to have worked with a professional in technical support who did not give up over the course of a 24 hour period until we had a resolution.

Emma support technicians are knowledgeable and provide great guidance when questions go beyond the emma self-help guides.

I was unable to find an error that was keeping me from being able to successfully send my email. The customer service agent solved the problem in minutes, and was really pleasant to talk to.