Myeotd Reviews 93

TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

I had good experience with them before but lately I am very disappointed with them. Placed order on April 3rd, as of April 25, no delivery. I was told that it is a customs clearance delay caused by mi... See more

Company replied

Rated 5 out of 5 stars

i was honestly quite skeptical as I’ve gotten scammed before on another contact lens site. I used the official app and had express shipping with fedex. It arrived on time and the i-dol euroring lens I... See more

Company replied

Rated 5 out of 5 stars

I am so impressed by their customer service they respond in such a timely manner and they're always so helpful. EOTD has amazing quality contacts and they recently made a rewards system, which I'm rea... See more

Company replied

Rated 5 out of 5 stars

I love these colored contacts! They look so pretty and natural, giving my eyes a beautiful, enhanced look without being too dramatic. They’re also super comfortable to wear. The only downside was wa... See more

Company replied


Contact info

4.1

Great

TrustScore 4 out of 5

93 reviews

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Rated 4 out of 5 stars

[Resolved] Very bad customer service, low quality mobile app, never clearly stated the requirement to purchase. Don't buy from them.

I am Indonesian living in US for the past year. I checked out my order, and just after that they informed I need to upload my prescription since I live in US. I know what lenses I need but I never had an eye doctor in the US because I didn't live here for long. What's weird is that they already charged my bank account before informing that. I tried to contact them through email immediately after but they never responded, while they only allow cancellation within 6 hours after order took place. They never confirmed whether they could ship my order or not with this condition, they literally never responded. Very bad customer service, low quality mobile app, never clearly stated the requirement to purchase. Don't buy from them.

Update: the seller responded my email after 3 days and 4 days later I received my package.

January 26, 2023
Unprompted review
Myeotd logo

Reply from Myeotd

Hello,
It seems that you have contacted us on our non-business days (weekend).
Our CS team is getting at the e-mails as fast as possible.
Please check your e-mail for any answers from us so we can help you with the situation.

We will do our best to improve app conditons.
We appreciate your support.
Thank you.

Rated 5 out of 5 stars

I love ordering from Eotd

I love ordering from Eotd! The fastest delivery ever to Singapore via DHL Express. I ordered 3 pairs of lenses on wednesday 9pm and received them on Saturday 4pm

January 20, 2023
Unprompted review
Myeotd logo

Reply from Myeotd

Hello,
Thank you for choosing us!
We will do our best to keep our services top quality!
Thank you.

Rated 5 out of 5 stars

Very easy to order from and very fast…

Very easy to order from and very fast shipping if you spend over $75 with the 24 hr ship. Though i did order mine during the new years and it took a little longer, I didn't need them right away, so it's all good. Overall, would definitely order again.

December 26, 2022
Myeotd logo

Reply from Myeotd

Hello,
Thank you for shopping with us.
We will keep doing our best to provide our best services.

Thank you.

Rated 5 out of 5 stars

I thought my package come late but it…

I thought my package come late but it come early…. I can’t wait to use the product….. Thank you!

January 3, 2023
Myeotd logo

Reply from Myeotd

Hello,
Thank you for shopping with us.
We hope you like our products. We'll do our best to keep providing our best serives!

Rated 5 out of 5 stars

The shipping is really fast for example…

The shipping is really fast for example I live in California and it ships from Korea came in less then 5 days and really good quality they are by far the most realistic pair of contacts I’ve gotten and I’ve had many only down side is the the color I chose is very very similar to my natural eye color so its almost to the point it doesn’t even look like I’m even wearing any but the change is subtle I’m not mad and overall pleased with them will definitely buy more in different colors

December 31, 2022
Myeotd logo

Reply from Myeotd

Hello,

Thank you for shopping with us.
We will do our best to improve our services for the future!
Thank you.

Rated 1 out of 5 stars

Poor shopping experience I’ve ever had

Poor shopping experience I’ve ever had. Took them a few weeks before letting me know the products I wanted is out of stock. And when I’ve requested replacements, again took them days before confirming they are also out of stock. Cancelled the whole order and said they’ve processed the refund, which will take up to 4 business days to show on my credit card. It’s been 2 weeks now and they’ve not even processed the refund!!

December 12, 2022
Unprompted review
Myeotd logo

Reply from Myeotd

Hello,
Thank you for shopping with us.
We apologize for the poor shopping experience we have provided.
We will do our best to improve our services for the future.

Please contact us if there is anything you need from us.
Thank you

Rated 2 out of 5 stars

Expected delivery they provide is a lie and they also forget to mention custom fees are on you

It’s a partial review as I haven’t received the product yet, indeed I want to focus on their intentionally misleading content claiming they will deliver in 3 days.
Not true and orders can’t be cancelled even if they don’t comply to the agreement of purchase. Beware

November 24, 2022
Unprompted review
Myeotd logo

Reply from Myeotd

Hello,
Thank you for shopping with us.
We apologize if our shipping policy is a little confusing.
We'll make sure to make it clear and include the preparation time.
Our actual delivery does take up to 3 days so if you did not receive it in said time, please contact us so we can check up on your order.
As for cancelations, we can only cancel after 6 hours of payment!

We apologize for any inconvenience, we will make sure to better our services.
Thank you.

Rated 5 out of 5 stars

Great customer service and fast…

Great customer service and fast shipping!

October 27, 2022
Myeotd logo

Reply from Myeotd

Hello,
Thank your positive feedback!
We will always do our best to provide our best services
Thank you.

Rated 5 out of 5 stars

The tracking was amazing and the…

The tracking was amazing and the updates were so so nice

September 30, 2022
Myeotd logo

Reply from Myeotd

Hello,
We are so glad you were satisfied with our service. We will keep doing our best to always provide the best products!
Thank you.

Rated 2 out of 5 stars
Myeotd logo

Reply from Myeotd

Hello,
Sorry you did not like the item you purchased.
We have over 500+ products form more than 10 different brands that might fit your liking! Please so not hesitate to contact us if you would like any recommendation for your eyes.
Thank you!

Rated 4 out of 5 stars

I love them

I love them! ! They just delivered to the wrong address!

August 2, 2022
Myeotd logo

Reply from Myeotd

Hello,
Thank you for choosing us to shop!
We are always doing our best to get our products to you in the fastests and most accurate way!
We will make sure you get your items delivered correctly next time.
Thank you.

Rated 4 out of 5 stars

Good quality and pretty lenses

Good quality and pretty lenses. Comfortable to wear. Unfortunately it does not come with a case and solution so you have to provide one for yourself. Keep this in mind if you're new to contact lenses especially.

June 10, 2022
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Reply from Myeotd

Hello,
thank you for your constrctive criticism! We are very aware of that inconvenience and will try to release bundles and sets that include cases and solutions.
We hope you visit us again!
Thank you.

Rated 1 out of 5 stars

DO BOT BUY FROM EOTD/ NEVER GOT MY LENSES

I bought more than $75+ worth of products to receive 1-3 days express shipping. After order was place it took 10 days for me to receive the WRONG products. They also entered my shipping address INCORRECTLY (I entered the correct address) made the order fail to deliver until I ask DHL for help. If you want to waste your time, money just to receive the wrong items, wait for their lengthy processing to get your money back then shop here. Will give 0 star if I could. I ordered spend for express shopping because I needed my lenses on time, now it’s 10 days and I got the wrong product, after resolving delivery issues and wrong address on their end. SUPER UNPROFESSIONAL

June 3, 2022
Unprompted review
Myeotd logo

Reply from Myeotd

Hello Dani,
We are so sorry you had a bad experience with our shipping. We usually take some days to prepare before the actual shipping starts (specially if they are not from the same day shipping list). We assume it took a little longer as there were national holidays on Jun, 1st and 6th.

As for the wrong items, we have contacted you and confirmed that you got the right items. We hope we can provide better services the next time you visit us.

Thank you.

Rated 2 out of 5 stars

Slow shipping

The contacts are great. However, they do take awhile to ship out even with express shipping. (Expected to be 1-3 days to arrive). However, it takes them up to like 3-4 days to ship out. I hope they would have reflected the real time on the website. My contacts didn’t come on time for an event because of the misleading description.

May 28, 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting for my shipment..

I ordered these on April 24th.. it is May 3rd, 2022 and I still haven't received them yet. Express shipping but is it really? when I'm getting my product approximately 2 weeks over? unprofessional and unresponsive company.

May 4, 2022
Myeotd logo

Reply from Myeotd

Hello Sammy,
First we would like to deeply apologize for the inconvenience caused. We have replied to your e-mail, please check it so we can proceed with a refund/compensation.

Thank you.

Rated 1 out of 5 stars

Cheap contacts

I paid $8 for 1-4 buisiness day and it took almost two weeks! Then when I got my contacts, I tried them on and the right contact tore. I was gentle with them too. I know how to handle contacts because I wear them all the time. Very unsatisfied with them and will not purchase from them anymore. If you want great contacts and quick shipment details go to just4kira. Free shipping too, no matter the order! They are great!

May 3, 2022
Myeotd logo

Reply from Myeotd

Hello Lisa,
We are sorry to hear you are unsatisfied with our service. We checked your order to see what happened and confirmed it was delivered one week after you placed your order (as your item was not from the same day shipping cart).
However we do deeply apologize if you have gotten faulty contacts. Please contact us at myeotd.com so we can check what went wrong and send you a replacement/refund.

Thank you.

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