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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting quick responses, helpfulness, and effective resolution of issues, even for last-minute changes or incorrect orders. Many people are very satisfied with the products, noting the clear printing, vibrant colors, and good quality of items like shirts and personalized gifts. However, some people were dissatisfied with the product quality, mentioning issues like thin or see-through fabric, designs that stretched or faded after washing, and items not matching website photos. Some customers also experienced problems with orders, including incorrect items, missing goods, or products arriving late, which led to frustration and requests for refunds.

What people talk about most

Product

Customers had positive experiences with product, praising the quality of materials, vibrant colors, and clear... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the soft fabric, vibrant colors, and clear... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praised the super-fast... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy process to order Father’s Day gift, that’s cool and something unique. Although my order was partially incorrect, I contacted customer service and they fixed the issue and send out a new product.... See more

Rated 5 out of 5 stars

I ordered 19 sarongs in various sizes with a personalised face image on them, the delivery was super fast, and I mean super fast as in 6 days and 2 of them being a weekend. The sarongs are amazing, de... See more

Rated 5 out of 5 stars

I ordered something and wanted to change the size of what I had ordered. I received a very quick response and was advised that I was able to modify the order. Still to receive the goods but so far so... See more

Rated 5 out of 5 stars

These guys are great- good communication and timely reply to my questions. The undies are great material and the printing is super clear!


Company details

  1. Events & Entertainment

Information provided by various external sources

Customize your face on socks! Just need 3 steps to enjoy free shipping. Personalized your photo or dog's face on socks as a gift on Father's Day, Mother's Day, Anniversary, wedding, Christmas and any occasion for your family, friend, pet. 100% Made In ...


Contact info

3.8

Great

TrustScore 4 out of 5

402 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Loved the product my friend was very…

Loved the product my friend was very pleased with her gift and would definitely purchase again.
Ive worked in a vet practice for 15 years and actually think you guys should reach out to vet clinic with your products too. A lot of small animal clients would be attracted to your wonderful range.

December 14, 2021
Unprompted review
Rated 4 out of 5 stars

Good product

Good product, good process for design and ordering, timely delivery. Was anticipating delays and problems but these did not arise.

December 9, 2021
Unprompted review
Rated 1 out of 5 stars

DISGUSTING!!!

DISGUSTING!!!! If I could score 0 I would
I found the whole experience frustrating, mentally draining & gut wrenching.
Firstly - it says MADE IN AUSTRALIA
They’re not- they are made in CHINA!
I only found this out because of the shipping details telling me it was currently in transit from CHINA.
I contacted someone via the chat who told me due to covid they're making them in China now. I ordered from this website because it says Australian Made.
I then received the socks, and they were TERRIBLE!!!
I am a size 6.5-7 women’s.
I ordered men's size socks
& Apparently my foot is too big for them! –“2 inches” too big to be exact.
which is why they have "stretched" after just trying them on!!!
Back and forth with a “robot” employee named Azahel.
Who did not listen to anything I said. They just kept sending me screenshots & links trying to prove me wrong. However, the information they provided was all incorrect.
They sent me a completely different link to “what I ordered”
I provided sufficient evidence each and every time.
They were even proven wrong against a previous conversation I had with of their customer service chat people.
I was offered ONLY a 20% refund.
20% LAUGHABLE!!! So disrespectful to offer after all the trouble and time and money spent on SOCKS!!!
I spent over $100 & now must go and source them elsewhere, re purchased and wait in hopes they will be here before my deadline.

DO NOT BE FOOLED - MOST HORRIBLE SERVICE IN EVERY DEPARTMENT IVE EVER HAD!
IT HAS BEEN OVER A WEEK AND NO RESOLUTION STILL.
I HAVE BEEN ASKED TO RE SEND MY ENQUIRY 4 TIMES
BY 4 DIFFERENT PEOPLE.
Horrible marketing/False advertising, constant excuses made my staff and terrible service & product quality.
No one took responsibility for the mistakes! No accountability, just deflection, lies & such a scam!
DO NOT BUY FROM HERE!!!

November 25, 2021
Unprompted review
Rated 2 out of 5 stars

Photo Blanket

Ordered 2 photo blankets for my parents as gifts. Opened the packet to have white fluff go everywhere from them. After speaking to customer service they have told me "its no big deal" and "after a few washes, it will not shed". They were also shipped from China, so probably makes sense that the quality isnt as good as I was expecting

November 22, 2021
Unprompted review
Rated 1 out of 5 stars

My order shipped over a month ago and I…

My order shipped over a month ago and I still haven't received it. I have been getting unsatisfactory responses from the company and from the shipping company. Nobody is able to advise where my order is. Very bad service. Will not order from them again. The order was a birthday gift which has come and gone.

November 11, 2021
Unprompted review
Rated 1 out of 5 stars

I should have read the reviews before…

I should have read the reviews before ordering! As per all other reviews, this website is a total scam. I paid an additional $30 for express delivery (3-5 days) as I wanted to give them as a birthday present. Sure enough, two weeks later, nothing arrived. I’m working from home, in lockdown and I’ve done plenty of online shopping - first time ever that they supposedly delivered it but it must have ‘stolen’. In order to get another pair I have to pay for shipping. It is clearly a scam. Any decent company would just send out another pair. DO NOT ORDER FROM THIS WEBSITE.

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

so so so happy with the items and…

so so so happy with the items and quality of what i purchased ❤️❤️
will be ordering again in the future, lovely staff and great communication and service help regarding my order 😊

extremely happy with what i recieved and made it extra special

September 30, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a shirt for a birthday

Ordered a shirt for a birthday, standard delivery is £ 5 which takes 10-15 Days! If you want express delivery, which take 3-5 days, on top of the produce time:2-5 business days, it will cost you £ 16! So what started out as a shirt for £ 15 (if you only buy Small), becomes £ 28 if you select XL then £ 43 if you choose express delivery. Plus the print you get is sub standard and poor quality. Avoid

September 10, 2021
Unprompted review
Rated 1 out of 5 stars

Zero delivery, Will not refund

Ordered two pairs of socks, I notified Myfacesocks immediately as I saw they have partnered with Aramex/Fast Way couriers and I knew my deliver would be lost. Myfacesocks told me no to a refund and now Aramex isnt answering their calls. Tracking my order Aramex say they have delivered the sock but I have been home all day due to lock down. Now I don't have the delivery and zero ownership from Myfacesock. Please do not order from this company they will not reply nor refund you their money please becareful do not deal with this company.

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great product, very very happy

So extremely happy with the undies I got my partner they turned out amazing and right before Father's Day! Perfect gift and perfect for sizing. Defiantly recommend this site

September 5, 2021
Unprompted review

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