American Financial Solutions Reviews 

3,287
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff who go above and beyond to make the debt repayment process smooth, friendly, and completely manageable. People also appreciate the exceptional customer service, noting that representatives are always remarkably kind, empathetic, patient, and responsive when answering questions along the journey. Consumers note how easy it is to set up structured plans that successfully lower monthly payments and reduce high interest rates. However, some customers also noted minor limitations regarding ongoing creditor negotiations, mentioning that the team was occasionally unable to reach compromises with specific financial institutions or required extended timeframes for complete account resolutions.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting professional and timely... See more

Payment

Reviewers highlight positive aspects of payment programs that simplify debt management through manageable... See more

User experience

Customers had positive experiences with user experience, finding the setup process remarkably fast, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

American Financial Solutions has truly changed my life! Thanks to their guidance, I’ve paid down my debt for an entire year without the crushing 30% APR that had held me back for years. Their staff is... See more

Rated 5 out of 5 stars

Every step of the way, American Financial Solutions worked with us to meet our repayment goals. They were kind, helpful, compassionate advocates for us. They made an impossible task doable. They never... See more

Company replied

Rated 5 out of 5 stars

American Financial Solutions took us under their wings and guided us along every step that led us to accomplish what be believed to be impossible and out of reach for us, which was to get out of our s... See more

Rated 5 out of 5 stars

AFS has been essential in my journey to clearing my debt. I can’t emphasize that enough. They were incredibly helpful, understanding and made a huge difference in lowering my payments and getting a co... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Financial Consultant

Information provided by various external sources

American Financial Solutions is a 501 (c) 3, non-profit credit counseling and financial education agency. In 20 years, we have assisted over 480,000 people in paying off over $50 Billion in debt. Our certified counselors will help you to determine your current financial situation, make a plan to get out of debt, set financial goals and plan for your financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(3,287)

271 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome

Everyone was always pleasant and helpful, reassuring and made the whole process easy and comfortable. I will definitely recommend AFS to anyone needing their services!

March 13, 2026
Rated 5 out of 5 stars

A+++

Helpful, transparent, good relationships with the banks/creditors

March 5, 2026
Rated 5 out of 5 stars

1 year down, 4 to go…it’s sustainable

I am very happy with my experience with American Financial Solutions so far. I’m one year into my 5 year plan to pay off my credit card debt. They are easy to reach when you have questions and really have helped me get my debt under control.

March 4, 2026
Rated 5 out of 5 stars

They want you to succeed! 10/10

I was dreading trying to figure out how to survive after a divorce with moving out, using credit cards to survive, finally getting a job and trying to LIVE and pay off the debt I accrued. I was riddled with guilt of how bad I let it get. The woman that helped me the first time I’ll never forget, I was in tears and she was like hey it’s okay that’s why we’re here to help. I just paid off my debt that I thought I would carry into my 40s! I haven’t even hit 30s and I’m so excited! Everytime I called and spoke to a woman representative it was such a pleasant and kind experience that I just felt such joy. My last payment the woman I spoke to told me congratulations and you should be proud. I cried when I was 2 payments away and I cried when I paid my last one off. I am so grateful for their help, how easy they made it, and how well they worked with me and made this experience truly human to human.

March 6, 2026
Rated 5 out of 5 stars

Great, yeah I'd say

Great, yeah I'd say, in a word. A true helping hand in (somewhat desperate) times is/was truly a God-send. Best tho is making the process so easy, once all's in place, a true no brainer of trust & reliance that the best is expected and will be delivered. Suggestions to improve? Nah, just keep doin what your doin!

March 5, 2026
Rated 5 out of 5 stars

I used the to help consolidate my…

I used the to help consolidate my credit card and loan debt. I was able to make one monthly payment versus many. They were very informative throughout the entire process, sent monthly statements, and were available to answer any questions I had.

March 6, 2026
Rated 5 out of 5 stars

Low stress solutions to financial pain

The entire process straightforward and relatively stress free. Representatives were accessible, knowledgeable, helpful and courteous. Overall as good of an experience as a debt management plan can be!

March 6, 2026
Rated 5 out of 5 stars

Awesome experience!!

This company made my whole experience so easy. I have been on the program for one year and things are going great. Everyone at the company, especially Moe, has been professional, friendly, and awesome. They did a good job getting the companies to work with them and lower or completely stop charging me interest. 4 more years to go and I am a happy camper.

March 4, 2026
Rated 5 out of 5 stars

Customer support

Customer support. I am very happy with AFS, so glad I called them. My financial advisor back in Buffalo is recommending AFS to his clients in need, after my praises with my experience. Great monthly rates, opening fees & best length of contract.

March 4, 2026

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