My Green Lighting Reviews 

183
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and careful packaging, noting that all ordered products arrive promptly and in absolutely perfect condition. Consumers also deeply appreciate the knowledgeable support team, which provides clear guidance and makes the online ordering process remarkably smooth and straightforward. Some people were dissatisfied with product quality and return policies, mentioning that certain replacement items failed quickly and refunds were denied. Some reviewers additionally noted that customer assistance became quite unhelpful when they attempted to resolve problems concerning faulty goods.

What people talk about most

Product

Users describe ambiguous interactions with product quality and performance. While many reviewers praised the... See more

Delivery service

Consumers find delivery service to be a source of great satisfaction, frequently praising the extremely fast... See more

Service

People report positive experiences with service, highlighting fast delivery, excellent communication, and... See more

Order

Reviewers highlight positive aspects of order, noting that the ordering process is straightforward, prices... See more

Quality

Reviewers mention ambiguous feedback about quality, with some consumers reporting great materials that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tried to order on line but slight problem with payment going through. Phoned, spoke with Andrew. Very pleasant and took order. Arrived in 3-4 days. Very well protected. Contacted company for further... See more

Rated 5 out of 5 stars

I needed some T5 39watt fluorescent lamps, they are getting harder to source. So I replaced all 4 lamps. This company supplied the four lamps quickly, efficiently and the packaging was superb, on my e... See more

Rated 5 out of 5 stars

I have bought replacement bulbs from My Green Lighting for many years. I don't often write reviews, but this time I just had to. I had to phone yesterday to get help with replacing the T4 fluorescent... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Ordered a replacement under cabinet light bulb for the kitchen. Product arrived quickly and very well packaged via Royal Mail tracked. Very good communication d... See more


Company details

  1. Lighting Store
  2. Light Bulb Supplier

Written by the company

Low energy lighting doesn't have to be ugly, so save the planet in style with fantastic energy saving lighting!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(183)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

There was a crack in the ring which…

There was a crack in the ring which fits around the base of the lantern of the outside lamp. My Green Lighting responded immediately and replaced the ring at once. Excellent service and it wasn’t their mistake that there was a fault.

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

Company not switched on, leaving us switched off!!

Ordered bathroom light switch Tuesday evening 2nd May and paid for 1st class delivery. Still not even heard that it has been despatched on 6th May. Not able to make contact with company apart from automated website response which says item not yet despatched. This is very poor service especially since no facility to cancel order.

May 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered one day and with me lunch time the next and that was only first class.
Friendly communication, job done and now a happy person.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

We had spent ages trying to find a…

We had spent ages trying to find a replacement bulb for our lamp. When I rang this company they were just so helpful and supplied us efficiently with the correct bulb. Many thanks you are a very commendable company.

March 25, 2023
Unprompted review
Rated 5 out of 5 stars

Now that's service.

Items order on Wednesday, despatched on Wednesday and delivered to Northern Ireland (1st class post) on Thursday afternoon.
That's what I call service 👍👏👏
Thank you.

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

...and there was light

First time I'd used this company. Very good communication pre ordering followed by great packing when my tube arrived. Will definitely use again!

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Struggled to get hold of some thin 894…

Struggled to get hold of some thin 894 mm light tubes for my kitchen units. Did a search of the internet but not holding much hope, as I couldn't get them locally and was advised by a store to replace all of the light units ! I found My Green lighting site had what I needed. Clicked to order and I was fitting the parts in 24 hours ! I've logged the site as a favourite to use again and would recommend the company If you are struggling to find lighting parts.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent website

Excellent website giving full details of led light fitting to compare with my existing faulty one. Made ordering very easy and great customer service.

February 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great lamps - well pleased with service

I ordered four DAZZLED GU10 10 W 6000 K LED lamps. These are the best GU10 fitting lamps I have had yet. Really bright, high quality light with a broad (120°) beam angle. In conjunction with others similar give even lighting, relatively shadow-free. My Green Lighting dispatched promptly, next day, by first class post if required. I was so pleased that I ordered four more.

January 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company, highly recommended

Excellent company. Very efficient and friendly to deal with when I had a query. Products delivered within 3 days of ordering with good communication from both My Green and the courier company. Wouldn't hesitate to use again in the future and highly recommended.

January 27, 2023
Unprompted review
Rated 1 out of 5 stars

I purchased a couple of bulbs from my…

I purchased a couple of bulbs from my green lighting and both were faulty, when I contacted them they told me ( from their workstation sat in a chai!) that it was my fittings that were faulty! I have been an electrician for over 32 years, and have yet to be able to determine a fault this way! Beware of this company and their reluctance to replace and refund. After a lot of messing around I have secured refund. And interestingly when I asked them for a returns label so they could have their ( as they stated all along ) perfectly working order bulbs, they did not want them, saying that I had damaged them when I fitted! What a bunch of clowns! Customer service is awful. Remember to look up distance selling rules if you deal with them, this entitles you to full refund.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Really useful company

I have purchased from this company on several occasions. Excellent service, excellent value and bulbs you can't find anywhere else on line or in shops. My Green Lighting is my first "go to" for replacement bulbs

January 7, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 2 small fluorescent light…

I ordered 2 small fluorescent light tubes for under cupboard lights. I have ordered the tubes from my green lighting in the past and had no problems. The tubes arrived and I installed 1 to replace the blown bulb, the other is a spare. After about 10 mins the bulb started to flicker, I swapped with an existing bulb to check the fitting and the problem was definitely with the bulb. I then tested the spare, once again after a while this started flickering. I am an electrician, I called them and they told me it is my fitting that is the problem and they do not guarantee the tubes as they are now seen as obsolete. They should not be selling products without a guarantee! These are definitely poorly made, I will be replacing with LED fittings from toolstation as they have great customer service and I can pop in and pick up.

December 20, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look