My Green Lighting Reviews 

183
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and careful packaging, noting that all ordered products arrive promptly and in absolutely perfect condition. Consumers also deeply appreciate the knowledgeable support team, which provides clear guidance and makes the online ordering process remarkably smooth and straightforward. Some people were dissatisfied with product quality and return policies, mentioning that certain replacement items failed quickly and refunds were denied. Some reviewers additionally noted that customer assistance became quite unhelpful when they attempted to resolve problems concerning faulty goods.

What people talk about most

Product

Users describe ambiguous interactions with product quality and performance. While many reviewers praised the... See more

Delivery service

Consumers find delivery service to be a source of great satisfaction, frequently praising the extremely fast... See more

Service

People report positive experiences with service, highlighting fast delivery, excellent communication, and... See more

Order

Reviewers highlight positive aspects of order, noting that the ordering process is straightforward, prices... See more

Quality

Reviewers mention ambiguous feedback about quality, with some consumers reporting great materials that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tried to order on line but slight problem with payment going through. Phoned, spoke with Andrew. Very pleasant and took order. Arrived in 3-4 days. Very well protected. Contacted company for further... See more

Rated 5 out of 5 stars

I needed some T5 39watt fluorescent lamps, they are getting harder to source. So I replaced all 4 lamps. This company supplied the four lamps quickly, efficiently and the packaging was superb, on my e... See more

Rated 5 out of 5 stars

I have bought replacement bulbs from My Green Lighting for many years. I don't often write reviews, but this time I just had to. I had to phone yesterday to get help with replacing the T4 fluorescent... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Ordered a replacement under cabinet light bulb for the kitchen. Product arrived quickly and very well packaged via Royal Mail tracked. Very good communication d... See more


Company details

  1. Lighting Store
  2. Light Bulb Supplier

Written by the company

Low energy lighting doesn't have to be ugly, so save the planet in style with fantastic energy saving lighting!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(183)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product for price

Purchased some replacement 1w bulbs for outdoor festoon lighting, they were the best price I could find on the internet and they arrived the next day. The only down side was the cost of delivery, had I known it was next day service I may have expected that cost but overall I was very happy with the communication, product and service they provided.

April 14, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely poor service from this…

Extremely poor service from this company.

Ordered 3 Lights and 1 unfortunately one was faulty. They would not resend a replacement without me first purchasing another and I then had to pay for the shipping on that replacement. Now I have to also pay shipping to resend the faulty one back as they have no means for customers to return items as tracked. When spending over £200 you need to be able to track and return professionally. This company is only offering Royal Mail Freepost Name basic service however there is no assurance when you drop via that method to the Post Office that it will get to the destination. The Post Office will give no receipt or assurance via Freepost Name hence once again you have to pay to send it back professionally with a good enough service to eventually get your refund for the faulty item. Between ourselves and Post Office we decided not to use that method as it was not tracked and phone My Green Lighting again to review options.

Customer Service would not offer any alternative and it is now completely left to myself to pay for a 3rd shipping fee. No concession or alternative offered.

Very dissatisfied with respect to the handling of this issue.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

A very efficient company and easy to…

A very efficient company and easy to use website and very competitive prices on Lighting Products. They reply to questions about lighting products very speedily.I would certainly purchase from GreenLighting again.
Colin..... Peterborough

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Recessed Light Fitting

Ordered these light fittings today very easy to use website and to order had need to ring Green Lighting spoke to a very helpful young lady my order was despatched the same day I ordered thank you very much

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent lighting shop

Exceptional service.ordered yesterday afternoon, received this morning. How quick is that? Absolutely superb
Items were great quality.and went gave advice over the phone for fitting.well.done.
Iv got more lights to add in the near future and will certainly buy from these guys again....fully recommended.

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Good product range, good prices and great customer service.

We ordered a somewhat adventurous light fitting from MGL, which came promptly. But when we held it in position, it just didn't look right. MGL were very helpful, they were happy for us to return it and gave us a full refund straightaway.
We ordered two different fittings as replacements - and even then we complicated things, by asking for delivery to be delayed. All went ahead, with no problem.
Would have no hesitation in buying from MGL again.

September 16, 2020
Unprompted review
Rated 1 out of 5 stars

Zero customer satisfaction.

Bought 4 12v led light bulbs. One blew within days but refused to replace unless I dismantle the fitting and send a photo of the transformer. As I am not a qualified electrician I refused. Zero customer satisfaction.

September 1, 2020
Unprompted review
Rated 5 out of 5 stars

Good customer service

Ordered three oven bulbs as they are small enough to fit the cover, most other bulbs are slightly too wide. Promptly received. However two blew within days. Contact was Meade with the company, communication was excellent. Although I have returned the remaining bulb, the customer service was second to none.

August 6, 2020
Unprompted review
Rated 5 out of 5 stars

Whenever I need replacement light bulbs…

Whenever I need replacement light bulbs I use this Company. Great service and informative website. Lots of information on their site about lighting and the specification of light bulbs. Very helpful when you need further information and guidance.Competitive pricing, good communication and fast delivery. All round it ticks all the boxes.

April 26, 2020
Unprompted review
Rated 5 out of 5 stars

Hi ordered a westinghouse ceiling fan…

Hi ordered a westinghouse ceiling fan as we already had some and they are extremely quiet. Looked at various sites and My green lighting had great reviews and were the cheapest. Although delivery was 8.99 it was still cheaper. Delivery was about 2 days and well packed. Well done Green lighting I will b e using you from now on.

July 31, 2019
Unprompted review
Rated 5 out of 5 stars

First class experience

Really impressed with this company. Locally in Swindon I was quoted £12 for an item they hadn't even stock but would order for me. My Green Lighting had the item in stock for less than a £1 plus p&p. Excellent and knowledgeable customer help line and their emails confirming the progress of my order even made me smile!

June 30, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect I made an error and ordered…

Perfect I made an error and ordered the wrong tubes. James sorted out the problem and was I was credited the original charge and new tubes dispatched promptly. Very good and would recommend using ..

June 20, 2019
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

Everything is right about this company. They are BRILLIANT. I telephoned with a query and they could not have been more helpful. I placed my order at 6pm, and a very well packaged parcel arrived the following morning at 8.25am.
Their customer service is right, their prices are right, their packaging is right, their communication is brilliant and their delivery is exceptional. What more could you possibly want? If all companies were like this, wouldn't life be easy. Needless to say I thoroughly recommend them to everyone.

May 18, 2019
Unprompted review

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