The delivery took a long time which is understandable because it’s from the united kingdom but still, but all in all I’m happy to have the product now.
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Review summary
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A couple of the hair creams packages were coming apart but the plastic part itself looks fine but glad I was able To find these products which one seems to be discontinued in the US I’m absolutely... See more
Excellent price, sent very speedily. Very happy with overall experience and will definitely order from you again.
My order was dispatched and delivered with my items that I couldn't buy anymore in my local pharmacy in perfect condition. I was kept informed about my order. So I'm pleased with the customer service... See more
Company details
Written by the company
At myhairandbeauty.co.uk we specialise in selling professional salon hair and beauty products at affordable prices. Choose online from the comfort of your own home and let us do the rest, with delivery to your home usually with a few days. That right, professional salon hair and beauty products, online, from the comfort of your own home or workplace and delivered within a few days, that's the beauty of myhairandbeauty.co.uk
Contact info
3 West Road, CM20 2BT, Harlow, United Kingdom
- +442071836258
- cs@myhairandbeauty.co.uk
- www.myhairandbeauty.co.uk
3.5
Average
152 reviews
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Hasn’t replied to negative reviews
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Excellent Service
Very quick response to orders placed, and administration is first class.
July 3, 2025
Reply from Myhairandbeauty.co.uk
Hi Mr Smythe,
Thank you so much for your kind words!
We are thrilled to hear you had a smooth experience with us and truly appreciate your support. We look forward to serving you again soon!
Best Regards,
Customer Services
Myhairandbeauty.co.uk
They can always count on this store
Feel safe with an order from here . Good product and affordable
June 26, 2025
Reply from Myhairandbeauty.co.uk
Hi Ernest Obeng,
Thank you so much for your kind words and for trusting us with your orders!
We are glad to hear you feel safe shopping with us and that you are happy with the quality and value of our products. If there is anything we can do to make your next experience a 5-star one, we would love to hear your feedback! 😊
Best Regards,
Customer Services
Myhairandbeauty.co.uk
MyHairandBeauty
Found MyHairandBeauty whilst looking to replenish my personal stock of preferred L'Oreal Magnesium Defence roll on. Their price was a lot more reasonable than many others online and the P&P ok.
Very swift delivery too via EVRI so as far as I'm concerned; an excellent service all round and great comms with a very helpful Sam.
June 24, 2025
Reply from Myhairandbeauty.co.uk
Hi David,
Thank you so much for your wonderful review!
We are really pleased to hear you found what you were looking for and that your order arrived swiftly. We are especially glad Sam was able to assist you, she will be delighted to know her support made a difference!
We truly appreciate your support and look forward to serving you again soon.
Best Regards,
Customer Services
Myhairandbeauty.co.uk
Fantastic value,excellent fast delivery…
Fantastic value,excellent fast delivery and customer service. Highly recommend. I have placed a few orders and will continue to as each time has being excelkent
June 7, 2025
Reply from Myhairandbeauty.co.uk
Hi Jane King,
Thank you so much for taking the time to leave such a lovely review. We are really glad to hear that you've had a great experience with us across multiple orders - it truly means a lot.
It is always rewarding to know our efforts are making a difference. We look forward to continuing to serve you and really appreciate your trust in us.
Thanks again for your support!
Best Regards,
Customer Services
Myhairandbeauty.co.uk
Bad experience
Apparently I placed my order without putting my door number. Although I was already a customer the order was shipped before being blocked and returned to my hair and beauty. When I enquired I was told I would have to pay further shipping costs. Which make no sense. You should check this first not make a mistake and then ask the customer to bear the cost for it.
June 21, 2025
Reply from Myhairandbeauty.co.uk
Hi A. N.,
Thank you for your feedback, and we are really sorry to hear about the inconvenience you experienced.
Please know that we process orders based strictly on the address details entered at checkout. While we always try to assist where possible, changes to the delivery address need to be communicated to us directly by the customer.
In your case, once the parcel was returned due to the missing door number, we confirmed the correct address with you and re-sent the order on 17th June. We are glad to see it was successfully delivered on 19th June, and we can confirm that no additional shipping costs were charged.
We truly value you as a returning customer and hope your future experiences with us will be smooth and positive. If there is anything more we can do, please don’t hesitate to get in touch.
Best Regards,
Customer Services
Myhairandbeauty.co.uk
They weren’t interested in hearing…
They weren’t interested in hearing about Neutrogena Hydro Boost Triple Micellar Water, that caused burning eyes. They just emailed back to say stop using it, which needless to say, I’d already figured out.
June 25, 2025
Unprompted review
Reply from Myhairandbeauty.co.uk
Hi Claire,
Thank you for your feedback, and we are truly sorry to hear about your experience with the Neutrogena Hydro Boost Triple Micellar Water.
We completely understand how frustrating it must have been, and we do take all of our customer concerns seriously. We did try to reach out for additional details so we could look into your order and better assist you, but unfortunately, we didn’t receive a response.
Please do email us at customercare@myhairandbeauty.co.uk so we can properly investigate this and support you further. We would really like the opportunity to resolve this for you.
Best Regards,
Customer Services
Myhairandbeauty.co.uk
Very happy with service.Well packaged.
June 5, 2025
Reply from Myhairandbeauty.co.uk
Hi Yara,
You just made our day! Thanks for the awesome 5-star review. We can’t wait to have you shop with us again soon x
Best Regards,
Customer Services
Myhairandbeauty.co.uk
Reply from Myhairandbeauty.co.uk
Hi Joy,
Thanks a ton for your kind words! We’re so glad our team could assist you – it is always our goal to make your experience smooth and enjoyable.
Kind Regards,
Customer Services
myhairandbeauty.co.uk
Fantastic products being purchasing…
Fantastic products being purchasing them for years. Very quick delivery. Thank you
April 18, 2025
Reply from Myhairandbeauty.co.uk
Hi H.Timms,
You just made our day! Thank you for the 5-star review, we can’t wait to have you shop with us again soon.
Kind Regards,
Customer Services
myhairandbeauty.co.uk
Bought this product on the advice of my…
Bought this product on the advice of my hair dresser.
It does what it says and kept my hair how I wanted it to stay. Will be recommending to friends.
April 12, 2025
Reply from Myhairandbeauty.co.uk
Hi Tem McGurk,
We are so happy to hear you are loving your Mousse! Thanks for the 5-star feedback - we hope it continues to keep your hair looking fabulous!
Best Regards,
Customer Services
Myhairandbeauty.co.uk
This website is such a disappointment
This website is such a disappointment. After I placed my order, they never shipped the item. I emailed customer service, but no one responded. I also tried calling the number listed on their official site, but I couldn't get through. I honestly don't know what to do now. I really need the item urgently.
April 6, 2025
Unprompted review
Reply from Myhairandbeauty.co.uk
Dear Claire,
I'm truly sorry to hear about your experience caused due to the delay in processing your order, and I completely understand how frustrating this must be - especially when you needed the item urgently.
We are glad we could help resolve the issue in a timely manner. Thank you for your patience, and we truly hope your next experience with us is a more positive one.
Best Regards,
Customer Services
Myhairandbeauty.co.uk
Fast delivery of goods
March 21, 2025
Reply from Myhairandbeauty.co.uk
Hello,
Thank you so much for the 5-star review! We are thrilled you had a good experience with us. Your support means the world!
Kind Regards,
CS - My Hair and Beauty UK
Do not deal with terrible customer service
Goods delivered to the wrong address. No reply to 5 online contact forms. Telephoned customer service given an undeliverable email address to contact. Do not deal with this company
January 7, 2025
Unprompted review
Reply from Myhairandbeauty.co.uk
Dear Jill,
We’re very sorry to hear about your experience, and we truly regret the frustration this has caused. This is certainly not the level of service we aim to provide.
We apologise for the lack of response to your previous contact attempts - we recently began actively monitoring our Trustpilot reviews and are working to improve our customer support channels.
We’d really appreciate the opportunity to resolve this matter for you. Please contact us directly at customercare@myhairandbeauty.co.uk, and we will prioritise your case.
Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused.
Kind Regards,
CS - My Hair and Beauty UK
Where’s my order
Ordered two items on 14th Dec. They have still not arrived and I have had no contact from them and I have messaged them many times. Are they a scam?
December 14, 2024
Unprompted review
Fraudulent company
Wouldn't shop here again
Order 3 hair oils on 3rd December .
The tracking number is bogus & stock not arrived.
Emailed 3 times & no reply.
Informed them I would be contacting my credit card company to claim cash back refund.
Strangly enough next day products arrived!
Avoid shopping here
December 3, 2024
Unprompted review
Do not place a order with this scam company
After you place an order and pay that is it. Literally. You won't recieve your order as it will never be processed. You won't recieve a refund as they don't even reply to your texts, calls or emails. I have gone through every channel possible to get some kind if response from them and nothing! How are theses people still getting away with this!
November 17, 2024
Unprompted review
Strange goings on
The item I wanted was out of stock, but as soon as I received an email from them that it was back in, I bought two. The following day I received another email saying it was out of stock. I did receive a refund but I had to wait for it.
November 8, 2024
Unprompted review
Terrible experience
Terrible experience. Ordered hair colour which was in stock. Apparently dispatched by the company. The delivery service texted me saying delivery failed. No reason given. They hadn't tried to deliver it, as my video doorbell didn't pick up any delivery people. I had to chase it with the company. They had no idea why I didn't get my delivery and no way of contacting their own delivery service. They said would find out after 72 hours. After more than 72 hrs I emailed them again chasing up. They said they would refund my money. Again without telling me what the delay was. This is around 2 weeks after I ordered. Waste of time and effort. Will never order from them again. Many good companies out there. Save your energy and time and order from someone else.
September 23, 2024
Unprompted review
Efficient and easy
Easy ordering, efficient up to date information and delivery. Lovely product.
August 23, 2024
Unprompted review
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