MyHeritage Reviews 

I can find most information I look for but h a very been disappointed when I ask your sales team how to buy online certificates from your web site.unlike Ancestry who have a pop up to buy.
I have been unable to get past the most looked up relative as obviously there is no trees with this information for you to pass on.
Thanks for your service.

I was a great experience answered all my questions with no problem Oliver was very professional in solving my problem.

### My experience with MyHeritage

I took the MyHeritage DNA test and, after about six weeks, I finally received my results. The problem is that, once the results arrived, I discovered that practically all the useful information is locked behind the Premium subscription.

You pay for the test, provide the company with extremely valuable data about your own genetics, and in the end, the free result is basically just a map showing an ethnicity estimate. To access features that I consider much more interesting — such as DNA Matches, more detailed ancestral origins, population-based analysis, Y-DNA, and other advanced tools — you have to pay for a subscription that can cost as much as £109.

The whole experience made me feel misled and exploited. The business model seems to be: you pay to provide the company with extremely valuable genetic data, they store that information, and then you have to pay again — and quite a lot — to actually get meaningful information from your own results.

For me, an ethnicity estimate alone does not justify the price of the test or waiting six weeks for the results. If I want to actually explore my results and understand my possible genetic and ancestral connections, I encounter a paywall at practically every step.

Overall, I found the experience extremely disappointing and, for me, a complete waste of time and money. I expected to receive useful information from a test I had already paid for, not to discover that I would have to keep paying to access practically everything that makes the test interesting.

Quick response time to resolve billing question and easy to resolve. Friendly and courteous. Tku

Solved my problem in a good and professional way.
A good representative of the company.

It would be nice to be able to get lists, like a family group or descendants , they way ROOTS MAGIC.

I’m still not happy with the automatic renewal charge, which was more than three times what I originally paid last year. I’m also not particularly happy with the discounted price. The only reason I accepted the offer was the exceptionally professional and helpful service I received during the phone call. That experience alone convinced me to renew for another year at this higher price.

I love that I am given details of matches found between my own family tree and others on My Heritage showing examples of the same people appearing on both trees. I have confidence in these connections, enough to introduce them into my own tree without having to do all the research.

After trying to get help found who contact and then got phone call and excellent help there and was able to proceed thanks.

The agent I dealt with (Eliza) was very helpful and dealt with my issue professionally, effectively and in a timely manner.
She kept in touch by phone during the process and was very polite and respectful at all times.
I wasn’t expecting to get such a personal service and in that respect she exceeded my expectations.

Genealogy used to build my family trees, explore historical records, and analyze DNA ethnicity estimates. I have often used records to reach vital statistics, immigration lists, and census data tools, while noting that subscription renewals require close attention.

I can do so much on my phone.

Itai was very helpful. Answered all my questions. Was a good phone conversation. I'm pleased and satisfied. I think MyHeritage is the best. I have many Geneology websites I use and I recommend MyHeritage to everyone I'm in contact with.

The member that I spoke to was Michael he was part of your staff. He’s very intelligent. He was very kind and patient explaining everything to me. I enjoyed the time I spent talking to him and he’s an asset to any company and he’s probably the reason that I went ahead and signed up for another year, cause I was really on the fence of whether I was going to do that or not after being with you for 10 years I was thinking this year maybe I would skip but he’s the reason that I did sign up again, so thank you, Michael and thank you for your patience answering all my questions

The representative was friendly and understanding.

I am 82 years old. I was sent an email explaining how to delete a relative attached as the husband of my grandmother. It was actually her husbands brother. I was totally overwhelmed. Thought I would archive it. Save it till I could find someone to help me. Heaven only knows where it went. I need a real person to guide me through this. Can that email be sent again??? Is there anyone in the Los Angeles area that deals with this kind of thing??? Help please

Helpful representative who sorted my problems immediately.

The young gentleman who assisted me was extremely professional and very polite.

Person was kind and concerned and nobody was doing.