Hermes Reviews 

My order tracking had my parcel at the delivery depot. Then it was delayed for 24hrs, after 24hrs no update. 3x days later tracking now states that my parcel could be delivered within the next 10 days. When you raise a problem with the Hermes/ Ervi website you get automated answers with followup template emails stating the same reason for the delay every time.

They have had our parcel since Tuesday. All day Wednesday they said it would be delivered. It wasn't. On Thursday morning they said it would be delivered by y Monday. Struggling to cancel on Amazon

Usual rubbish service and the usual lies that they tried to deliver (my three CCTV cameras beg to differ from your delivery drivers claims)

Ordered through Amazon but my parcel never got beyond arriving at the Delivery Depot where it either still is, been stolen or gone missing. Amazon very efficiently refunded my order as it went beyond the delivery time. Along with other customers reviewed here I will simply cancel any orders I make when I find that Hermes are the carriers.

I ordered an item on the 7th March scheduled for delivery on the 13th to 14th March
On the 12th of March I received an email telling me the Item left the depot 7:19 and they tried to deliver at 7:38 and were unable to deliver

The odd thing is I have full view at the front of the house and saw no attempt
I have have motion sensing security cameras which did not pick up any attempt to deliver
And the gate bell was not rung.
No indication was given that the item would be delivered on the 12th via email or text

Now Hermes are claiming they are unable to deliver and contact the seller.

They have clearly lost it or it has been stolen.

Do you want to trust a company that has this low level of professionalism and ethics

So in summary
They have lied about an attempted delivery.
Have lost the item or allowed it to be stolen.
Have walked away from the contractual obligation to the customer to deliver.
Not managed the status with the customer.

So if I get given a Hermes tracking number in future I will cancel the purchase and reorder where possible with another vendor

They are not for me . Failed delivery,colourful excuses lol and In the 20 years I have used delivery companies evri is the only company that has failed me with deliveries.I will no longer buy or even look at any company that uses evri . I will now shop locally with the big diy companies in person.

Expecting parcel from amazon third party to be delivered on Saturday 7th February, checked tracking which wasn’t accurate. Then when I checked tracking again it said they had attempted delivery at 4.30pm which was absolute lies as I have security camera all around house and checked the footage from 4.15pm to 4.45pm and surprise, surprise no sign of any attempted delivery driver or van.Have reported issue to Amazon. Hermes is totally useless, looking at all the complaints I don’t know why any business is still using them.

Consistently the worst by far of all delivery companies I deal with in the UK. Late and lost deliveries, Late notifications, almost zero care for where deliveries are left at the address etc. It's about time that sellers were forced to state which courier they'll use so that buyers can decide whether they want the hassle or would prefer to buy elsewhere.

Now called Evri,just had a Sunday delivery. Amazing service

The courier would not deliver my parcels. He was at my front door. I spoke to him. I asked him on 2 occasions to give me my parcel. He wouldn’t give it to me unless I gave him my home WiFi code as we stay in a rural location, he told me he couldn’t take a photo of it without being on WiFi. Not my problem I didn’t sign up to hand over my WiFi code/ password, I just want a my parcel. I told him to do one. Hermes along with evri are the worst courier companies ever. They lie constantly.

Terrible customer service no customer support. Tracking number gives little to. No information.

This is the worst company ever. Delivers late and sometimes to the wrong place.

Received a WhatsApp to query the address then did not attempt delivery. Just deliver. Why [engage brain] to query an address? There was nothing wrong with the address. Hermes still have serious issues over their training or recruit processes.

I can only add my dissatisfaction to the string of unhappy customers. Parcels are not being delivered even close to the supplier’s quoted time.

dropping the delivery behind the bins, and not leaving a note or any other notification is not "delivered", it's just unacceptable - and another sign of a free-for-all business sector.

I could go into a lengthy rant about how this company can't deliver anything and worse, then lie about it by saying they 'attempted delivery', but what's the point?
If you run a business and use Hermes, Evri or Yodel for your delivery service you will have unhappy customers who will think twice about doing business with you in the future. Have more pride in what you do.

They never delivered my goods despite me chasing the seller several times the goods could not be located

Vanished into thin air

Would not buy anything from a company that uses Evri/Hermes

I had an important parcel due to come to me not even told a day by Hermes but today they say they have delivered it to me!
I don't no were you have delivered too but it's not with me.
You have previously left a parcel just out in the street not even delivered to my house. You are meant to offer a reliable service you are beyond a joke

This has to be the most frustrating and incompetent service that I have experienced. I have arranged for a parcel to be collected from my home address as of yesterday, Evri then rearranged collection for today 22/1. The status on Evri website states that the parcel has been collected and yet it is still sitting in my hallway. I have stayed at home and wasted two days waiting for the collection. Furthermore, every time I attempt to speak with Evri customer services I am met with an automated message saying that my parcel has been collected. Very, very poor and untrustworthy company.

I would give zero stars if I could. Terrible delivery service, left my amazon delivery on my drive in the pouring rain, no knock on the door or anything, just drop and run.
I really don't know how this company is still in business, absolutely shocking service.