Hermes Reviews 

Hermes is an utterly deplorable delivery service, and my recent experience is a infuriating disaster. I ordered a parcel from Sports Direct on May 3rd, 2025, with next-day delivery, but nearly two weeks later, it’s still stuck in their depot with no updates whatsoever. I’ve sent countless emails to Hermes, all completely ignored, leaving me clueless about what’s happening. To top it off, after I slammed their incompetence in a previous review, they had the nerve to claim they’d emailed me—complete rubbish, as there’s not one email from them in my inbox or spam. I strongly suspect my parcel has “gone missing,” which likely means one of their incompetent drivers is probably strutting around in my holiday clobber. Their tracking is a joke, their customer service is a myth, and their failure to deliver—ever—is beyond unacceptable. Hermes is a black hole for packages and a masterclass in infuriating customers. Avoid this shambolic outfit at all costs. Zero stars for this pathetic excuse of a courier.

Hermes is a really unnecessary company and now this ridiculous amateur should leave immediately .. I wonder if the owner of Hermes does not know about these comments ... Simply a disgraceful company .. employees are not determined to find a step to walk and the address is not determined at all .. Hermes resignation 👎🏻

What an absolutely useless delivery company. I have been waiting for a parcel over a week and the last day they were meant to deliver it was today. Have they delivered it, no they have not. You get no update as to what the hold up is or anything. Unfortunately I will not be ordering anything from the company I bought my item from again due to the fact i just can’t stand this delivery company. They are always the same, beyond useless. I really don't know how they stay in business.

Hermes say they tried a delivery yesterday @14.00 . I was in front garden when they say they tried a delivery yesterday, ring camera proves they did not turn up yesterday, why lie just say we are a day late and customers will respect that

Amazon said attempted delivery by hermes, I say they never came anywhere near my home door camera says no too, just admit that you didn't deliver on time again

How the hell have these idiot drivers not got the common sense to deliver an item when it's supposed to be delivered. Said couldn't deliver parcel will try again tomorrow. Wouldn't mind but they where outside and didn't have the brains to see it's a functioning business and there are multiple places and people to take the parcel to. Shocking company.

Posted a single battery of packaging weight of 620g but this good for nothing Company lied that it was 1400g, so I should pay extra £3.40. As if I am fool when I know parcels under 2kg is cheaper than the 620g. They just dishonestly design a template to extort more revenue from innocent customers by claiming over weight. This is disgusting and must stop.

Ordered item on Amazon, Hermes said on its tracked delivery that item had been delivered. I was in all day. Nothing left. Item would have fitted through letter box

I have never seen such bad delivery service as Hermes in Bayern!

Receive confirmation from eBay my parcel had been delivered it had not! The words were “dropped off” nothing through the letter box to tell me where it was supposed to be! My thoughts are they have said it dropped off to meet their KPI’s whilst hoping to drop it off later if at all! Not good service at all! Just had news from the seller they have delivered it to the wrong address!

##### Does trustpilot.com website collaborate with the carrier organization to force us to choose at least one star to describe the inconsistent service?

#### If there is an option to upload screenshots, I could also confirm by image.

No delivery attempt was made. Even if you genuinely tried to deliver, you should have at least left a notice in the mailbox as proof of your attempt.

I waited 20 minutes for the delivery to arrive at my doorstep, only to receive an email from Hermes stating:
“The parcel could not be delivered because the recipient was not at home. The parcel will likely be dropped off at the nearest ParcelShop.”

If I didn’t have to sacrifice paid work time for this, I might have accepted this excuse. However, based on Hermes's actions, it appears that dishonesty and negligence take priority over providing honest service to customers.

The building manager can confirm that no Hermes delivery personnel ever arrived.

Next time I feel like wasting money, I might as well transfer it directly to you—no need to pretend I’ll actually receive a parcel.

This is the first and last time I will use your service.

I wish you continued success in your fraudulent practices.

**"Save your money—this Hermès bag is a complete scam. The leather feels cheap and flimsy, like something from a discount store, not a luxury brand. The quality is shockingly bad; after minimal use, it started peeling and losing shape. For the outrageous price, I expected durability, but instead, it barely survived a few outings.

Worst of all? The customer service was appalling. Not only were they unhelpful, but their dismissive attitude and borderline racist remarks made the experience even more infuriating. How can a brand charge thousands for subpar products and treat customers with such contempt? Avoid at all costs—this isn’t luxury, it’s a rip-off with a nasty attitude to match."** do not go to Houston or any locations. I had bad experience in Italy too!

I have read so many bad reviews about the bad customer service people have from Hermes,well review seems to be an exception.my courier Frank always delivers my parcel on date or before date he is always courteous and polite and always waits until I open the door to hand me my parcel

Ordered a parcel which was delivered by Hermes, was supposed to be delivered between the 14th to the 17th, ordered it for this date as I was moving into the property on the 13th April

Hermes delivered it on the 11th April and left it on the front doorstep

The item was £50 in value, absolute joke I hope Hermes go bankrupt

What the hell what are you doing why you are not a responsible company last 3 months my friend send me a parcel from Austria to Italy but I can find it where is it and your helpline totally failed why you do not see the reviews and take action if you can’t do any improvement then close your company totally shameless.not recommended this company.

I wish I could give zero stars, they never attempt the delivery, and marked as delivered
2 delivery worth more than 500 GBP, and now it is lost, no customer service to contact

I am extremely disappointed with Hermes’ handling of my lost parcel. Despite multiple attempts to get assistance, Hermes has failed to provide any real solution. Instead of taking responsibility, they have simply closed my case, stating that they “have not received any new information” and that “the case is now closed.”

This response is completely unacceptable. It is Hermes’ responsibility to ensure that parcels are delivered safely. If a package is lost in their system, they should properly investigate and offer compensation if necessary, rather than dismissing the issue.

I demand a proper response and resolution to this matter. Ignoring customers and refusing to take responsibility for lost parcels is unacceptable business practice. I will be sharing this experience across various platforms, including social media and consumer protection sites, to warn others about the risks of using Hermes.

If anyone else has experienced similar issues with Hermes, I encourage you to speak up. Companies should be held accountable for their poor service and lack of responsibility.

Disgusting what a stressful experience

For goodness sakes what is it going to take for you to display the customer delivery instructions on the poor driver’s PDA.
Just this simple action will save everyone involved a lot of pain!
How has your company survived without still not learning this simple lesson?!

I used to tip my delivery driver well every time he came to my home but he started coming to my door just to tell me he had a parcel for someone else what he was really after was extra money. He delivered to me today and through my parcel on the floor and said thanks SLOB!!! And all because I stopped giving him money. Shameful. And I’m disabled…… got it on video too.