My Italian Living Reviews 

64
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I couldn't be happier with my experience. I was initially a bit sceptical about ordering through a company that acts as the middleman between the Italian manufacturer and the customer, but I... See more

Rated 5 out of 5 stars

Amazing service, had my own business whatsapp contact to help with all questions and advice etc. Really responsive and helpful. Ordered the product online having never seen it so a bit of... See more

Company replied

Rated 5 out of 5 stars

After spending several hours online searching for the perfect furniture for my new apartment I was lucky to come across My Italian Living. Overall experience from start to end was excellent. They came... See more

Rated 5 out of 5 stars

After finding this company online, I spend some time in contact with them till I chose which TV unit and dining table to buy. The large choice of catalogues was great, all of the furniture was sleek,... See more

Company details

  1. Furniture Store

Written by the company

Why should I buy from My Italian Living? - Lowest prices online (guaranteed by Price Promise) T&C apply - Free delivery within UK mainland, Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Portugal, Spain, Switzerland - Delivery to the other EU countries for an extra charge - Free interior design services - Secured and protected payment using Barclays Payment Gateway - New products, directly from manufacturers - Perfect customer service experience Limited time offers! FREE delivery on all items. We provide delivery service on all items for free. We try our best to deliver goods as soon as possible, usually it takes between 1-3 weeks, maximum 6 weeks. As all our products come directly from Italy. Delivery takes place at the ground floor outside the building or entrance gates. Terms and conditions apply. We are delighted to announce that we provide interior design services absolutely for FREE. Space planning service for FREE. Furniture layout for FREE. Interior design consultation for FREE. There are so many ways to define who you are by creating a magnificent living space. If you are looking for a way to meet all that you require from your home, than look no further than My Italian Living... Be Creative! All items are produced by leading Italian furniture companies like Orme, Mobilstella, Domingo Salotti, Morassutti, Favero, Target Point, Siloma, Veneran, Santa Lucia and Dall'Agnese, elegant-modern Italian dining room furniture from Imperial Line, Sedit, La Primavera, Compar and Cattelan. Modern design sofas from Confort Line, Calligaris, ultra modern design chairs and tables manufacturer Infiniti wrought iron hand made bedroom furniture from Cosatto, funky-contemporary design living room furniture from Adrenalina, baby nursery furniture - Pali. Kids furniture and furniture sets from Corazzin. Best hallway furniture producer Birex. Contemporary and modern garden, patio furniture from Scab Design.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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4.8

All reviews

(64)

1 review in the last 12 months

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Rated 5 out of 5 stars

A good service and quality product.

Excellent communication from enquiry to order, to delivery. Quite a long lead time but worth it. A quality product also worth the price in my view with a range of colours and flexible configurations to suit a variety of spaces.
Recommended fitter excellent though not local so on the expensive side.

October 19, 2020
Unprompted review
My Italian Living logo

Reply from My Italian Living

Thank you very much for leaving us a review. Sorry that it took too long to get the order, Unfortunately Mobilstella had some issues in September and your order has been delayed.
I hope you are now happy with your order.
Regards Andrea

Rated 5 out of 5 stars

Fantastic quality furniture (bedroom…

Fantastic quality furniture (bedroom chest of drawers and bedside tables) Santa Lucia. Very helpful pre-sales and smooth delivery service. Only downside is a long lead time, but worth the wait for the quality of product. Would not hesitate to recommend My italian Living to anyone wanting quality contemporary furniture.

October 18, 2020
Unprompted review
My Italian Living logo

Reply from My Italian Living

Thank you very much for leaving us a review. Please text us about anything you may need and we'll respond as soon as we can. We look forward to hearing from you soon. Andrea

Rated 1 out of 5 stars

A very long and messy process for…

A very long and messy process for delivery of a TV unit ordered in May and finally sorted by Oct! Sadly what should have been a very simple order turned into a nightmare. Everything went wrong from the colour I wanted suddenly not being in stock to the delivery date changing and a huge amount of time wasted on phone calls and unprofessional what app msgs. Then once finally having my product the instructions which apparently were meant to be stuck on the outside of the boxes were not there..... Then after all of this I got a square which was the wrong colour sent to me so I had to wait until a correct piece was sent! Even arranging this was joke! After stating what days I would be home even this proved difficult to arrange! The company (retailer) then blamed the whole thing on the manufacturing side ..... They told me it would cost £100 to deliver a different day etc all details me as the long suffering customer didn't need to know. I am shocked I have not received any compensation for all the hassle! Having purchased from a huge amount of furniture companies over this year and had no problem with any other order it is safe to say I wouldn't purchase from here again too much stress and hassle!

October 18, 2020
Unprompted review
My Italian Living logo

Reply from My Italian Living

Hi Rachael, this is Andrea from My Italian Living. I am so sorry your experience wasn't perfect. Unfortunately we had several problems with your order. The manufacturer forgot to print the labels, they sent the wrong shelf, it took ages to have the replacement, they couldn't arrange a delivery time convenient for you. We also spent extra money to deliver the order to the floor and re - deliver the shelf. Thanks God you finally receive all you needed. I'm very sorry for this. We won't use this company again and use Dall'Agnese , Santa Lucia or Orme that are much more faster and reliable. I hope you are now happy with your order. Regards Andrea

Rated 5 out of 5 stars

New furniture for my apartment

After spending several hours online searching for the perfect furniture for my new apartment I was lucky to come across My Italian Living. Overall experience from start to end was excellent. They came to my place and took the measure of the living room. I bought a Tv unit from Dall'Agnese and a coffee table from Cattelan. The price was very competitive. Smooth process for delivery and fitting. Brilliant!!

October 15, 2020
Unprompted review
Rated 5 out of 5 stars

Ravello classic wrought iron Bed.

The whole experience fro start to finish has been most pleasurable, the communication from Andrea and other members @ MIL have been
fantastic, any problems that were encountered were soon quickly rectified, the product quality is second to none, and the delivery and the furniture Technicians, spot on. We look forward in acquiring more products from MIL in the very near future. Highly recommended.

October 26, 2019
Unprompted review
Rated 5 out of 5 stars

Awkward customer gets brilliant help....

I wanted a variation on the standard product, and staff were patient and so helpful - they contacted the supplier and kept me informed. Communication was very friendly. I got what I wanted and am delighted with both the product and the service received.

June 24, 2019
Unprompted review
Rated 5 out of 5 stars

scirroco canopy top

i was very pleased i bought this scirroco canopy top My Italian Living they where very helpful rung me back when they said they would

April 18, 2019
Unprompted review
Rated 4 out of 5 stars

Jelani ............to the rescue!

Very good sales and on going contact.from Jelani who rescued the sale on several occasions.
Delivery was an issue, our furniture took a long an unusual route to our home. This was resolved in the end and the product arrived in good condition and is lovely

October 27, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

I cannot recommend this company highly enough - they went out of their way with the level of service provided. I have ordered and received a beautiful italian table - excellent quality and a real statement piece
Thank you

July 26, 2017
Unprompted review
Rated 3 out of 5 stars

Updated

After a shaky start, with a few issues My Italian Living did resolve the issues. They arranged for a very good team to come and install, and their customer service was good at making this happen. the item is very good quality and looks lovely in my living room. My one comment is that the Library which is also advertised as a media unit has no wiring holes. Luckily the team provided were able to make these in a very neat way so that it stayed looking as sleek as advertised.

Thank you Jelani and Andreas.

November 9, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

We ordered a dining table from My Italian Living and, without being able to see the finished product, were reliant on the sales team for guidance on finishes etc. Dovile was extremely helpful and sent through samples very quickly and answered our many questions patiently! Once ordered, we were kept informed of delivery times etc by Jelani who was also very helpful. The table arrived and was quickly assembled by the delivery team. We are so pleased with it, it looks fantastic and is of very good quality. We would highly recommend My Italian Living and will definitely use them again for large item furniture purchases.

February 9, 2016
Unprompted review
Rated 5 out of 5 stars

A trustwothy company

The item bought was a coffee table and was as described on the website and was delivered very quickly considering it was sent from Italy. In my communications with the company's personnel I was always treated with friendliness and courtesy and any problems were quickly and efficiently dealt with.
I would recommend this company to all.

January 30, 2016
Unprompted review
Rated 4 out of 5 stars

very good service

it was a pleasant experience; Doville is great; l got clear replies to my emails; the only issue we had a difference of opinion (VAT refund) on was quickly resolved

January 28, 2016
Unprompted review

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