My Living LondonReviews 

Stay away from this. Mis-sold via a pamper day that was actually a photoshoot! None of the 'special offers' work at all.
Complete scam!

AVOID AT ALL COSTS!

Not surprised at the negative reviews here. If anything, I am surprised by how few there actually are!

So, I joined My Living London back in 2016, after being approached by someone on the street, enticing me in with a very discounted photo shoot.

Since then, I have actually not used my card at all- yet every year, they renew, or at least try to renew my card.

I say 'try to review' because thankfully I changed my card- so am no longer spending £39.99 per year. However, this doesn't stop them from e-mailing me the following every year: -

"Dear Customer,

We were unable to process the payment due for your My Living London subscription. We will try to process payment again in 3 days."

I e-mail My Living London every single year to ask them to delete my details, however have never ever had a response from them. I am fortunate that they are no longer taking my money, however these e-mails are driving me insane!

I must add that before I moved bank accounts, I was being charged each year. I would forget about the charge until suddenly another year had passed and i'd receive another e-mail! I believe that I have lost over £100, just because they don't respond for my requests to close my account!

THIS IS AN ABSOLUTE JOKE.

I signed up on a promotion in 2016. I emailed to cancel within the promotional period.

Since my email to cancel, My Living London keeps on charging me an annual fee of £39.99.

I've emailed them countless times to cancel and they don't respond. In 2017, I had no choice but to do a bank reversal in which they then decided to respond to my countless emails with threat of legal action so I had to cancel the dispute as they claimed they didn't receive any of my emails even though they clearly responded to my email.

Again in 2018, they did the same and took £39.99 which I had to email them again to cancel and refund my money as I don't want the membership and to cancel the account completely. I finally had a response and they refunded me £39.99.

10th May 2019, they debited my account again ignoring all past messages to cancel. I've sent them 10 emails and messaged via social media and directly through there site with no response this time.

Just to add, even though they debit my card, they don't even send any membership card out. When they do decide to email me back, they claim I have never contacted them.

The only way to contact them is via email. I've even had to resort to friends emailing on my behalf in which they stop responding when they mention to look into my complaint.

Con artists, I never signed up for this and they have been charging my card, they don’t even have my correct contact information - total scam and it’s impossible to get hold of them.

To their response, no I was never at any exhibition, I never met their CEO unless that was the person marketing on the street in front of a salon! This was an add on the back of a different offer from another hairdressing company from a street marketer in front of the salon. It wasn’t made clear to me that they automatically signed me up for repeat membership to MLL and charged without my knowledge, they did not send me renewed membership card either. No I’m not a competitor, shame on them for unethical trading. That said, I finally did manage to cancel it, but a company who gets that defensive over negative feedback instead of apologising and sorting the problem shows huge lack of professionalism, avoid at all costs.

One star only because I can't put zero!! This is a total scam, I've been registered to this through another promotion without my consent and now they don't answer to any of my email as they don't want to refund me.. Be careful, don't trust these people!! Completely against GDPR

So glad I got introduced to MLL card. Lots of disounts and great deals.
Definitely worth it!!

Great card lots of savings including Alton towers, lots of clubs I particularly like the football hospitality discounts saved £100 on my last ticket. I would defo recommend this card. My card just got renewed for £59.99 but worth every penny!

I signed up for My Living London 2 years ago. I haven't used any of the benefits and wanted to cancel my £39.99 annual subscription this year after the autorenewal period, which I understand that as per their terms and conditions, I am unable to do.

What upsets me as a consumer is the absolute lack of service this supposed 'service' provides. They do not have a telephone number listed on the website and did not reply to my 2 Facebook messages or 6 emails. Being incredibly frustrated that there is no other way to reach out to the company/customer service, I did a bit of digging online and found this phone number 07796 958511 on the company's registration information. It is the private mobile of what I assume to be either the director or company owner. He answered, told me that this is not a contact number for the company and then proceeded to put down the phone on me. I texted him back pleading that I am just trying to reach someone regarding my subscription and to please have someone either reply to my emails or Facebook messages, to which I got no response. No reply. I then got an email an hour and 20 minutes later saying:

Hi Dani

Just found this in junk sorry for the late reply, you need to let us know when you want to cancel the subscription is ongoing, you will find a information about our terms and conditions and refund policies on the footer of our website and when subscribe you agree to our terms which are general terms and can not be bespoke.

This was after my previous 6 emails going back over a week. I replied saying I'd like to then cancel my subscription going forward, which surprise surprise has had no response.

It's really sad that companies are able to operate like this and that there is no recourse. They clearly have no conscience about how they treat the clients lining their pockets. Being non-customer-centric in today's world just does not work!