While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
At Moti Running, we’re passionate about helping runners of all abilities find the perfect gear for their journeys. Whether you're training for your first 5K, tackling marathons, or simply enjoying a casual jog, we’ve got you covered with top-quality running shoes, apparel, and accessories from leading brands like Brooks, ASICS, Ronhill, Inov-8, Mizuno, and more. With expert advice, unbeatable deals, and a commitment to customer satisfaction, Moti Running is your trusted partner for all your running needs. Explore our clearance offers and exclusive discounts, and discover why runners rely on us to help them perform their best. Run better. Run smarter. Run with Moti.
49 Whiteladies Road, Clifton, BS8 2LS, Bristol, Bristol, United Kingdom
3.5
2 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My partner shopped at Moti for some running shoes. So good was the service that we ended up leaving with two pairs (some for me too!). A special shout out to Seth who was so incredibly knowledgeable about his products. He guided (both of us) through all of our options and we are very pleased with our purchases.
After just five weeks of light use, my Asics trainers developed noticeable wear in the upper mesh around the big toe area. I returned them to the shop to submit a warranty claim, but after more than three months of back-and-forth communication and repeatedly having to chase for updates, Moti refused to escalate the issue to Asics.
They claimed the damage was due to “overuse” based solely on photos sent to their operations manager, which I strongly disagree with. The entire process was frustrating, with poor communication and a lack of accountability throughout.
Overall, the customer service was extremely disappointing — unresponsive, dismissive, and unwilling to support their customers. I will not be purchasing from Moti again and will instead take my business to other reputable and helpful running stores in Bristol.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
