Moti Running - Bristol Reviews 2

TrustScore 3.5 out of 5

3.5

49 Whiteladies Road, Clifton, BS8 2LS Bristol, Bristol, GB


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Company details

  1. Running Store
  2. Activewear Store
  3. Outdoor Sports Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

At Moti Running, we’re passionate about helping runners of all abilities find the perfect gear for their journeys. Whether you're training for your first 5K, tackling marathons, or simply enjoying a casual jog, we’ve got you covered with top-quality running shoes, apparel, and accessories from leading brands like Brooks, ASICS, Ronhill, Inov-8, Mizuno, and more. With expert advice, unbeatable deals, and a commitment to customer satisfaction, Moti Running is your trusted partner for all your running needs. Explore our clearance offers and exclusive discounts, and discover why runners rely on us to help them perform their best. Run better. Run smarter. Run with Moti.


Contact info

  • 49 Whiteladies Road, Clifton, BS8 2LS, Bristol, Bristol, United Kingdom

  • 01179743854

3.5

Average

TrustScore 3.5 out of 5

2 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Two pairs of running shoes

My partner shopped at Moti for some running shoes. So good was the service that we ended up leaving with two pairs (some for me too!). A special shout out to Seth who was so incredibly knowledgeable about his products. He guided (both of us) through all of our options and we are very pleased with our purchases.

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer experience

After just five weeks of light use, my Asics trainers developed noticeable wear in the upper mesh around the big toe area. I returned them to the shop to submit a warranty claim, but after more than three months of back-and-forth communication and repeatedly having to chase for updates, Moti refused to escalate the issue to Asics.
They claimed the damage was due to “overuse” based solely on photos sent to their operations manager, which I strongly disagree with. The entire process was frustrating, with poor communication and a lack of accountability throughout.
Overall, the customer service was extremely disappointing — unresponsive, dismissive, and unwilling to support their customers. I will not be purchasing from Moti again and will instead take my business to other reputable and helpful running stores in Bristol.

October 17, 2025
Unprompted review

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