My Personalised Baby Reviews 

292
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I have put in a request for a full refund they stated to PayPal they have issued me with a refund when after 7 days, there’s still no money returned to me. I asked them to cancel the order as it was t... See more

Rated 3 out of 5 stars

Website great and easy to use. colour options shown were extensive, so I thought all would go well. Ordered 2 x baby blankets. One arrived as ordered in colour and text colour and 2nd blanket colour... See more

Company replied

Rated 5 out of 5 stars

It was such a lovely surprise. Everything from the packaging to the contents was beautiful. Customer service was excellent - the sender forgot to put their name on the gift but when I emailed the c... See more

Company replied

Rated 5 out of 5 stars

Thank you, Chloe, for such wonderful service in liaising with me to organise a bath gift set for my Goddaughter's first baby boy. I ordered this gift on a Thursday afternoon and it arrived on Saturday... See more

Company replied

Company details

  1. Baby Clothing Store
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Gift Shop

Written by the company

The arrival of a new born baby is a special occasion like no other, and My Personalised Baby invites you to mark this wonderful event with a uniquely personal gift. Here at My Personalised Baby we have focused on collections of baby products designed to celebrate the special occasion of new born baby boys and girls. Blankets, comforters and hooded towels make up our initial collections which can be personalised with beautiful embroidery for a truly unique gift.


Contact info

3.8

Great

TrustScore 4 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(292)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered the blanket for my friend's…

I ordered the blanket for my friend's baby, although I have not seen it, she was very impressed with it . I think its lovely to have the name on the blanket. It was delivered when I was told that it will be delivered. Price Good and I was kept up to date with the process which I liked.

May 10, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 1 out of 5 stars

very poor quality and also made of poor…

very poor quality and also made of poor quality everywhere the threads stick out.

May 8, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Hi Samantha,

Thank you for your review. We're sorry you feel your experience hasn't been a pleasant one.

We would be keen to talk to you to discuss what the issues are, please send an email to info@mypersonalisedbaby.co.uk.

Regards, MPB Team.

Rated 5 out of 5 stars

Beautiful gift set with blanket and…

Beautiful gift set with blanket and comforter for new baby. Would buy again. Would be good if gift boxes were a bit cheaper as they make it more special.

May 6, 2022
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Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 5 out of 5 stars

I loved it a lot

the quality is excellent, I love it I am very happy…

April 30, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 5 out of 5 stars

This is the 2nd item I have purchased

This is the 2nd item I have purchased. Lovely quality blanket! Thanks so much !

April 24, 2022
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Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 5 out of 5 stars

A bit expensive for something so small

A bit expensive for something so small, but I really liked it.

April 24, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 1 out of 5 stars

I don't normally write reviews but...!!!

Admittedly I hardly ever write a review on anything normally but when you receive poor service on something it's my view that you really don't want anyone else to experience the same thing so that is what has prompted me to write this one.

I ordered 2 items recently from MyPersonalisedBaby. One of the items ordered was a personalised unisex grey sweatshirt. Immediately my wife noticed the cuff width of both sleeves to look unusually tight. I measured them at just under 2 inches, this compared to the nearest similar top we already owned at the time of measuring of 2.5 inches, this is quite a difference for a 8 month old baby!

I emailed the company straight away to the correct email address and got a bounce back. I then pasted this email into Facebook and got a reply back a few hours later (on a Sunday so at this stage was quite impressed). However the reply back was unsatisfactory. It stated:

"on all of our sweatshirts there is a size chart that is there for customers to check before purchasing, as our items are personalised it is important to check this before before ordering" (I still have copies of this reply for proof).

Ok so I hop to the size chart which for all sizes of sweatshirt has 3 columns, length, chest and arms! So none of which has any relevance whatsoever to the query I raised which was to do with the overly thing cuff width. I then proceed to ask why this size chart is being referred to and "John" replies with "cuff size isn't something we, or other retailers offer". So why waste my time referring me to size charts in the first place??

I contacted MPB to alert them that a top they are selling is not fit for purpose and will be very uncomfortable for any baby unfortunate to have this put on them. In fact they should be grateful that I brought it to their attention, not try tactics to avoid refunds for defective/poor quality clothing. It feels they uses the personalised line to avoid refunds knowing it scares customers away from very cheap and suitable babywear.

Since messaging words similar to the above I have received no reply and now do not expect to since 1 week has elapsed. Like many internet clothing companies the clothing is not amazing quality but I was willing to look past this if at least the customer service had made up for it in some way.

Maybe I'll set up a personalised baby clothing brand myself with sweatshirts with no arms at all and refuse refunds due to the fact it has the baby's initials on!!

Not happy and no reply to this review should convince anyone otherwise, I am aware what it says regarding refunds of personalised goods, I have no problem with that, this garment is too tight for any baby 6-12 months and should have been refunded due to being defective.

April 18, 2022
Unprompted review
My Personalised Baby logo

Reply from My Personalised Baby

Hi Stewart,

Thank you for your review. We were expecting to receive this as you confirmed from your messages on Facebook.

We sell lots of personalised clothing and have never had any issues before, in particular with the issue you have raised.

The item is not defect; it appears that unfortunately it does not fit your baby, therefore we can not issue a refund based on the sweatshirt not fitting. Comparing clothing from other brands doesn't mean our sweatshirts are incorrect fitting, many different clothing brands have varied sizes, not one size fits all.

We are sorry you're not happy with your purchase.

If you want to discuss this matter further please email us at info@mypersonalisedbaby.co.uk

MPB Team.

Rated 5 out of 5 stars

Purchased a lovley personalised blanket…

Purchased a lovley personalised blanket for my Grandaughter came packaged beautifully and very quickly.Would highly recommend and will buy from this shop again.

April 17, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 5 out of 5 stars

Absolutely perfect thank you so much,

Absolutely perfect thank you so much,, absolutely love our gift for my cousins baby coming soon

April 17, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 5 out of 5 stars

I loved everything about my order

I loved everything about my order! It didn’t take long to come, the packaging was gorgeous and the blanket itself is just beautiful and i cant wait for my son to be here and announce his name with it.

April 10, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 4 out of 5 stars

Baby grow.

Nice product, packaged lovely, quite quick delivery so 4 stars I would have given 5 but for the price I think a little expensive.

April 9, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 5 out of 5 stars

I ordered the shawl for my…

I ordered the shawl for my granddaughter and it arrived and was exactly as ordered excellent service would highly recommend

April 2, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

Rated 5 out of 5 stars

Amazing product so happy with it!

Amazing product so happy with it!!! Thank you for doing an amazing job!!!xx

March 29, 2022
My Personalised Baby logo

Reply from My Personalised Baby

Thank you so much for your lovely review, we are so pleased you are happy with your order, Love MPB Team xx

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