Myphotobook Reviews 

239
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Watching the tortuous delivery journey via UPS is like watching Race Across the World (in real time). Unless you're ordering six months in advance I'd avoid this company like the plague.

Rated 5 out of 5 stars

I have now ordered 3 times from My Photo Book. When I placed my first order I was hesitant. It was the only company I could find where I could have 200 pages in my book. However, reviews were... See more

Rated 1 out of 5 stars

Sure 1 star review means nothing to myphotobook team, but at least others can see what are they getting into. This is totally unreliable company, their delivery dates are meaningless and they surely... See more

Company replied

Rated 1 out of 5 stars

software is buggy and gives faulty results photobook cover is cut off; am told it's my fault, even though software did not give any warning/error; appalling; destroyed a xmas present and now it's too... See more

Company replied

Company details

  1. Software Company

Information provided by various external sources

We print your personal photobook! It's fast and easy...create a wonderful book with the free software for MAC and PC! We process your digital images with the highest quality and most advanced technology!


Contact info

1.8

Poor

TrustScore 2 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(239)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

missed the point of my image.

missed the point of my image.

i ordered a glass with a picture and my main issue is how i sent them a transparent png cutout image of a mans face and when the glass arrived they made it a solid png with no transparency.
so that cutout of a mans face had a white square around it instead of being see though... it kinda ruined the experience..

like if there was a warning there was going to be a white square around the mans face instead of a cutout i might of tried something different.

June 7, 2021
Unprompted review
Rated 4 out of 5 stars

The photo book was beautiful

The photo book was beautiful. The web site was easy to use from changing sizes to swapping over photos to a different page. The finish of the paper and head cover was also very good.
I only marked a star down because they stretched the book cover photo so the beautiful blue bird which showed on my plan and should of been in the front cover, was significant to the recipient Was lost completely.

May 28, 2021
Unprompted review
Myphotobook logo

Reply from Myphotobook

We are very sorry that the photo book did not quite meet your expectations. Please contact our customer service with your complaint. Your myphotobook team

Rated 5 out of 5 stars

Professionalism

Few moths ago I order book it never arrived after contacting them, they send my photo book and I fell in love. Even through hiccup they were able to fix it. Since then I ordered another two books and always spot on with prompt delivery. I am now their loyal customer!

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

I love MyPhotobook

I love MyPhotobook and I have many albums made now. Their website and instructions on how to complete the albums are easy to follow, there are many different albums, covers and sizes to choose from and the team are very helpful indeed. If there is a problem, they will response quickly and try to support in any possible way. I have around 7 photo albums now and am looking forward to making many more. Thank you

April 30, 2021
Unprompted review
Rated 4 out of 5 stars

Pleased 😌

Having experimented with many of the photo book manufacturers, some of whom are appalling - butchering good images and trying to blame the customer for their errors - I was pleased with the outcome form Myphotobook. I will submit another order soon, and hope that the rating goes to five stars from a credible four.

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful photobooks

Always really impressed with the results from myphotobook. The editing software is fun and easy to use: there are lots of templates or the functionality to create your own and line photographs up perfectly. Photobooks are high quality and beautifully printed with bright and faithful colours - I would highly recommend the glossy finish. There are also lots of font options for text. They take a few days to print, but arrive pretty quickly and are packaged well. Having already created 12 photobooks over the course of a decade, I enjoy looking through them regularly and will definitely be making more. They are designed to last and are a great way to keep and display memories. Customer services have always been very helpful too; the few issues I have had are sorted quickly and professionally. There is also a money back guarantee if there are any issues, or if you are not completely happy with photobook. Of the company's other products I have also had a tin, which was nicely printed. My only issue would be that when the software is updated old projects are no longer accessible, so it would be difficult to get reprints if needed.

April 11, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid!

So I typed in inches for a specific size photo and the search landed me here, I checked the price which said the size and I bought it. When it arrived it came in centimetres not inches so I contacted the company who were simply useless and unhelpful. I contacted PayPal to open a dispute to look into how the advertise - PayPal opened dispute and withheld the funds. This company sent me many emails demanding the money and stating they were adding £3 to my order and I had to pay! I told them I would leave it to PayPal to sort and they continued emailing me to pay £3 over what I should have paid stating it’s their handling fee, they refused to show me in their terms where this was.

March 29, 2021
Unprompted review
Myphotobook logo

Reply from Myphotobook

Dear customer,

we are sorry to hear that there was a misunderstanding regarding the size of your item and that we were unable to help you in this case as requested. We will be happy to pass on your feedback to the relevant departments and hope that we can be of better assistance to you at another time.

Your myphotobook team

Rated 5 out of 5 stars

Top quality photobook

I ordered a photobook for Christmas and it arrived within days. Designing the book itself was very straight forward and I found it very easy to follow. With regards to the book itself I was doubtful when buying but was blown away by the quality. All pictures were high focused and glossy, even those that were A4 in size. I would definitely recommend and will be using again in the future.

March 22, 2021
Unprompted review
Rated 3 out of 5 stars

Safe and steady

I keep coming back but I'm not sure why. The app is super clunky, sometimes the promo codes don't work, it takes ages, it's not very intuitive or clever, and tbh I wasn't blown away by the printing quality of the last book. But they communicate well and it's well packaged, looks nice and glossy and I don't know if the competitors are much better. Safe and steady I suppose.

March 12, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service!!!!!!!

Amazing service, all the tools to design my photobook was available, delivered earlier than date mentioned and over all great quality book. Comes very secured clean packaging.

February 27, 2021
Unprompted review
Rated 5 out of 5 stars

Really pleased with the quality of my…

Really pleased with the quality of my recent photo books from Myphotobook. I wanted a high-quality matt finish on the images and the software was intuitive and straightforward to use. Will definitely be using the company again.

February 25, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look