Myplaydirect Reviews 

I had placed a pre-order for the Ghostbusters 30th anniversary Blu Ray, along with a release of the soundtrack on vinyl and a keychain. The release date for the Blu Ray came and went and my order had not shipped because the soundtrack's ship date had changed to early October. Fair enough, I figured, these things happen. Now that it's early October, I checked again and the ship date for the soundtrack had moved to early November.

Closer inspection of my order revealed that each individual item in my order had a delivery fee charged to it, so why were all my items being held for one package? So I contacted customer service and asked that what items were available be shipped (because, frankly, I could have gotten the Blu Ray quicker and cheaper from Amazon).

I received my ship notification stating that the Blu Ray and the soundtrack were on their way, with the keychain shipping soon.

What the hell sense does that make? The item that wouldn't be available until November is on its way? And I need to wait for a keychain?

Rest assured, I will never order from these people again. I don't appreciate being jerked around in this fashion.

I ordered a signed Banks CD and received the wrong item 3 times! Very disappointed. Huge fan of hers and was really looking forward to receiving the item. Thought I'd try my luck by ordering what I originally wanted, which was a signed Banks vinyl, but I don't want to go through this again. I've received wrong items from myplaydirect several times before too. The only reason I continue to buy from this company is because only they have what I want (limited edition stuff) and the prices are better.

I've ordered the Disney Legacy Collection Set from MyPlay Direct.

Short information about this special product:
This Set consists of 12 individual CDs that are to be sent out by MyPlay Direct over the course of about a year.
As I paid the whole set in advance, I "only" had to pay 270 USD for all the CDs, as I was granted a 10% price reuction.

Here are my noteworthy experiences with MyPlay Direct

1) So far 2 CDs have been officially released and all of them were sent out with quite a delay: 22(!) & 17(!) days.
Please note that these CDs has been readily available (e.g. on amazon.com) on their respective release days.

Having preordered them well in advance, these strange delays have been a great bummer to me.

2) Prices for the first three releases have been made available by now and simple maths show that the Set in total will most likely cost about 260 USD. That's 40 USD(!) less than I was made believe reading their original advertisement. So everybody who did not preorder seems to get the set 10 USD cheaper than all those who preorderd, paid in advance and were promised a 10% price reduction ... strange!

I tried contacting MyPlay Direct about this issue, but three weeks later I've neither received an explanation nor a price list for all the individual CDs in this set!
If nothing else that's customer service at it's worst but IMO it seems to be a price calculation error on their part that they just fail to admit ...

3) Luckily Customer Service does react within 24 hours and does indeed give kind and sympathetic replies but in general all their answers are next to useless and usually do not solve any problem at all.

Among their more funny replies they told me in earnest hat I would need to wait for the first CD for 90(!) days and that I'd receive the whole(!) set on my fist shipment ...
(The final CDs of this set have a "real" release date of August 14th, 2015(!) - so no way that could ever happen!)

So all in all I can hardly recommend this company.
My advice is:
Stay away from them!
Do not buy anything of great value using their store!
And most importantly: do not pay them in advance!

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Update [12.10.2014]
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Though once more quite some time has passed I've still not received a price list from the "management".

However there have been two very pleasant surprises:

1) The latest CD has indeed shipped in time.
2) I was granted a 50% (= 135 USD)! refund for all my troubles!

The money has already arrived and I've got to say that I'm now rather content with this purchase
Still considering that I had to write no less than 17 mails to reach that happy ending, I'll probably won't buy from them again.

But my new advice to everybody else now is:
Be cautious when ordering from this company.
If anything unexpected should happen, do not give up sending them mails trying to point out your problem.
Unexpected goodness my come from it ...

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Update [29.10.2014]
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And again I need to update my review.

I've now finally received the third CD of this set, which is all gret but ...
This time I had to pay more than 5 EUR of unnecessary customs charges because the company made wrong price declarations.

According to them I had to pay 15 USD for a free(!) Lithograph, that is just an extra to the CDs and so I ended up with a 35 USD fictional bill, when in fact I had paid less than 15 USD (which in my country is free of customs charges)

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Update [01.11.2014]
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Luckily they responded very quickly to this further issue and have since refunded my customs charges.

I ordered a limited edition signed copy of a vinyl record which was had an expected delivery date of 9-11. I received confirmation the order was shipped on the tenth. Upon clicking tracking info, ups informed me that myplaydirect voided the shipping info and my package hasn't shipped. I've tried numerous times to contact myplaydirect through their antiquated online inquiry/help desk with no result. First, there is no phone number customers can call. Second, a response can take 24-48 hours, very unsettling. Third, customer service responses are ineffective and do not answer the questions asked in the original inquiries. Fourth, one and done, after 48 hours I finally received a response and that I should confirm some info. I confirmed the order and shipping info and asked for a response to confirm when the order ships and what the valid tracking info is. I have yet to hear back from them and another 48 hours have passed and I still don't know if my order has shipped.

I pre ordered the Ariana Grande My Everything Bundle and I thought it would be a simple I pay them and they deliver my item simple transaction....it wasn't. A week or so after ordering my bundle I was emailed that my bracelet was late and would be shipped within the next week. A week later it was still processing and a little while later I checked my order and it said my address was wrong. I emailed them and they said they would fix it. Also the concert stream code I got didnt work and when I emailed them It was implied that I was wrong and that really didnt feel nice. Anyway a week after that I got another email from the only nice person I've spoken to on customer services named Gabriel. Gabriel apologised for everything that happened and said that he was sending a second bundle to me as an apology to me for all of the inconveniences. I guess it was worth all of the stressing if I got a second one for free but I'm still confused because now my first bracelet has been cancelled. So I have 1 and 3/4 of a bundle. Are they gonna send me another bracelet or will I have a complete and incomplete bundle? I'm really confused to be honest :P

So far 4 days to verify as to why the warehouse has not sent my item!!

C/S seem to be oblivious to what good customer service is, and worse still there is no phone number to blast them!

They hide behind worthless useless emails yet are quick to take your money!

Hopeless company to deal with, avoid at all circumstances and will be telling all my friends the same!

I hope that anyone hoping to use this company for their own C/S will take note of the negative reviews here, as they tell it how it is!

No one order from this company!! I ordered Walking Dead merchandise and when I asked for sizing information before submitting my order, I was told they don't have a sizing chart, but all their products are "American Sizes"....I received my product and the XL t-shirt was measured and came up as a medium in "American sizes"...I returned the merch. and it took MONTHS to receive the refund, PLUS, they only refunded a portion of the amount I paid, then had to fight to get the rest of my money back. They provide no contact number but I contacted Sony (their head office) and got a number, it is [private data], they will answer "hello" but just ask for MyPlay Direct and they will help you....they just don't want people to know their direct number. It is WORTH the long distance charge!!!

I preordered an album on July 2nd. A week after the album was released I still hadn't received it. I came to find out they just cancelled or just never processed my order. Thanks for the horrid service. I'll never buy anything from here again. A joke of a company

I ordered, and paid for, three vinyl records around four months ago from MyPlay Direct. Although I got a confirmation of payment message from PayPal, I never got the confirmation email from MyPlay Direct. I emailed them at least four times, always getting an automated response promising an answer "usually within 24 hours", but not once did I get a real response. There seems to be no other way to contact them, and I cannot get my money back from PayPal because too much time has passed. It seems from the other ratings on this site that I'm not the only one who has been scammed out of money by this company. Do not throw away your money, do not give it to this unethical faceless company that is not aware of the idea of "customer service".

**UPDATE (August 28, 2014): Finally, after months of trying to contact them, I managed to talk to someone (an actual person!) through their Facebook page. In the end, they did get back to me and fixed the problem and sent me my records. So no, I was not scammed, my mistake. But still, I found the customer service unsatisfactory and irrationally slow. Be warned.

i ordered vinyl from this site back in march...i had to look up the status of the order to find out it was backordered. Even though the product i ordered said it was in stock on the website and kept saying it was in stock everyday. So i have contacted them many times got the same response, we are waiting find out from the factory when we will ship those...months go by still no update or vinyl and i have to contact them everytime. Finally, i said i want to cancel and want a refund now it is taking them up to a month to refund me and i don't think they will ever refund me.

Please never buy from this site it is basically a scam and a huge lie.

We purchased a 5 Seconds of Summer Premium Bundle Pre-Order on July 5th. Our credit card company shows that the transaction went through and is pending (AND STILL IS) but we have received a message from Myplaydirect that states "Your payment did not go through. Please place a new order or contact customer service." We have spent 16 days trying to resolve this issue with this being the ONLY response from Myplaydirect which we received July 18th:

"We're sorry your payment didn't go through. Our payment verification system displays that the transaction couldn't be completed and you have to contact your credit card company to get more info. However, upon checking, your product is still available."

Um, no.

1.) We have tried to reorder a billion times but have received the same message every time: "Sorry, the product is not available to add to cart (Sold Out)".
2.) We have contacted our credit card company and they show that the transaction as pending & our money is still being held up. I have the transaction id for anyone from Myplaydirect that's interested.
3.) Myplaydirect does not have a phone number so that you can speak to a human being. Instead you spend half your life waiting for them to respond by email, or if they don't feel like it, to not respond at all.

My daughter is so completely disappointed and I am fed up with spinning my wheels. DO NOT DEAL WITH THIS COMPANY!!!

I ordered a digital download- the order went through, but the link seems to be broken, and it just keeps taking me back to the "Congrats, thanks for your order" page. The money has been taken from my PayPal already, but I still can't download what I ordered, and I haven't heard from anyone yet (just sent my 2nd message after hearing nothing in 24 hours). I'm just hoping I'm not out $10. :-(

I attempted to buy Bruce Springsteen 'The Promise' vinyl bundle on 26th June. I received my order confirmation email saying I will receive an e-mail when my order is shipped. 10 days later I hadn't heard a thing. I went back to my confirmation email and clicked on the order ref. to see my order status as 'canceled'. I didn't receive an email to say this was the case I was just left to figure it out myself. I emailed customer service and was told that unfortunately there is no apparent reason as to why it was cancelled to maybe try again. So I did. I want this record. I received another confirmation email and again was told I will receive an e-mail when my order is shipped. I went straight into my order status to see what it would say and it was cancelled already. Not 3 minutes from the time I started the order to checking the status had passed and it was 'canceled'. I was so disappointed again. I have ordered things through Myplaydirect on popmarket and never had a problem. I sent another email and was told that management were looking into the matter but the item might not be in stock. There are several options on the item to select and all say 'in stock'. I hope this can be resolved as soon as possible and I can get my hands on this record.

My digital music order downloaded quickly and easily and I am now enjoying Wild Belle's new album Isles. Really quite delightful.

I ordered a Hobbie Stuart signed CD, and I'm pretty sure I may have ordered it twice. The first time I ordered I completed a PayPal checkout and after seeing whether my order had shipped, I found no record of the first payment on PayPal or any email accounts. So, I thought out of my own error I would order one again and have received nothing yet. Order arrival date was 23rd - 26th June but it is now 4th July and I have had no emails. I waited a bit as I thought maybe the item was bizzarely being sent from America even though the artist is British, but I now see that it ships from the UK. I have absolutely NO idea what's going on ! All I want is my order and to find out what happened with the mysterious first order that has disappeared, but it is now saying product out of stock. If I don't get it I will be so disappointed. This has been only a bad experience so far !

I ordered a beach towel in 25th of May. After a month it wasn't shipped. After my second email they gave me the estimated shipping date: 14th of July. I asked to cancel my order, and they did it, but i saw that my paypal transaction was (and still is) in pending status. The expiration date of the transaction is May, 2015. I asked them to cancel the paypal transaction too. Now i get the reply form the third person, but i always get the same answer: my order was cancelled, and i wasn't charged for this item.
I asked to check the paypal transaction, but i can't get info about it.

We ordered a limited pre-release item almost 2 months ahead of the release date and paid thru Amazon Payments. When the release became available, the money was removed from our account. But MyPlay sent out a message that the payment method failed (only after we filed a complaint). After almost 3 weeks of emails, since they don't have phone number and/or real people in their customer dis-service department. Finally we got our money back but the limited addition item ordered 2 months in advance is now sold out. Their customer service is terrible at best. Do not deal with these people!

Shocking. I am appalled at such low level customer service from a business, I really am. Let me give you the situation. I placed an order wayyy more than a month ago now and we have now also surpassed the date for which it should have been delivered. I have written to them multiple times and still get the same generic response detailing an error with shipping department and a promised update status link. The link shows me 3 things; 1) the item is now sold out, 2) the item is in stock and 3) the delivery date is getting further and further in the past. This has happened 4 times now. The 5th time I was promised a further email after investigation. That was a week and a half ago. If the investigation was ongoing I would have appreciated an email to tell me that I haven't been forgotten. Alas, that's exactly what I have been/or being ignored. I sent a further email pretty much detailing what I am writing here. Nothing. No apology or anything. Further, if I was to hazard a guess now, it is that the item has sold out, there is no further copies to send out and that's why I am yet to receive both my item and an explanation/status update. I feel completely in the dark, without even a full apology for my wait. The album was for my sister a month ago.

After seeing many negative reviews on here I wanted to take time to post about my great experience with myplaydirect.com. I found the box set vinyl for Motion City Soundtrack's My Dinosaur Life which has been sold out on their website for around a year. I have been looking for this product everywhere and have been unable to find it for less than a hundred bucks. Myplaydirect not only had it but had it at cost ($60). After emailing to make sure it was in stock I ordered the item on a Sunday and it arrive, still in its original packaging, at my home within 4 business days. Great experience and I will think of this site again when looking for hard to find stuff online.

I'm just trying to cancel a order and I can't