Myplaydirect Reviews 

Ordered items through shopthewalkingdead.com on 11/24. Received email confirmation but then nothing. Ordered from Amazon after that and received everything. So on 12/1 I checked my order status and 5 out of 7 items said "There is an error with your order. Please contact Customer Service." Waded my way through their horrible CS on the site to complain. Got an email back the next day saying the order was stuck in the system but it is fixed now and will ship between 12/2 and 12/16 arriving between 12/4 and 12/29 (after Christmas). So I replied to the email stating I would be returning anything that didn't arrive before Christmas. They emailed back to let me know I needed to get an RMA number prior to returning anything and the email had a link to my order status so I clicked the link and the order status again had 5 of the 7 items as ""There is an error with your order..." So I went to Amazon, found all the items, purchased them, told myplaydirect.com to cancel my order entirely. Now let's see what happens from hear.

I was very concerned about my preorder of a Bastille tour book that I wanted to give my daughter for Christmas. I ordered the book in September and still have not received it. I no longer have my confirmation e-mail on my computer, so I couldn't click on my order number to check the status of my order. I contacted Customer Service, and within a day, I received a response assuring me that the company is aware of the issue and that inventory probably did not arrive at their warehouse as expected. I was happy to hear that my order was still being processed, and I am confident that they will resolve the issue. Thank you, Customer Service, for putting my mind at ease!

These guys responded like lightening to a concern of mine about receiving a damaged product. Soon after a new one is on the way! Thank you guys so much!

I'm not the kind of person to overreact when things go wrong, but my experience with this company has been a disaster from step one. I pre-ordered a cd from them, so I expected to receive it before or within a reasonable amount of time after the release date. However, the expected shipping time was up to two weeks after the release date. (Mind you, I ordered three months in advance) Not only did they wait until the last possible day to ship it, they shipped it a day late! They made a point of saying that they'd refund the shipping and handling charge. The very next day a charge shows up on my account, not a refund. Turns out the receipt I recieved when I placed the order (the email literally said receipt) wasn't a receipt at all, and they just charged me for my order a day after shipping it. At this point I was fed up, so after increasingly heated complaints I accepted that the experience was almost over and at least I'd get the $9 refund. Except that it's been three weeks and I still haven't received the refund or been contacted about it. I've complained multiple times and every time they're "checking into it." This company is awful and they take advantage of the fans' commitment to artists to make money and treat their customers terribly. If I could give them 0 stars, I would.

I bought three items from The 1975 store almost two weeks ago. I paid using the Amazon Payment option. As soon as I placed the order, I checked the status and it said there was an error with my order. I tried emailing them, and they said that it was because the new items I ordered didn't have a UPC code yet. A few of the items listed on the site stated that they were not yet in stock, but I triple-checked all the items I purchased, and they all say that they are in stock. I emailed them a second time a few days later, and yet I still got the same answer. The faq says that items will ship within a week in domestic US. Yet here I am, almost two weeks later and I am still getting the same error message. I purchased my items in plenty of time for them to arrive before their concert I'm going to on Wednesday. Now, I won't have them in time. I'm very frustrated with the lack of customer service I have received. They don't even have a phone number listed on their website. Email is the only way to reach them. Very ineffective and inconvenient. After I receive this order, I will never do business with myplaydirect ever again and I will discourage anyone else to use the site as well. I am very disappointed.

After placing an order through Amazon payments for an order with myplay direct, I recieved an email that my payment did not go though, however I had a confirmation email from Amazon and the charge appeared on my credit card statement. I tried to resolve this issue with myplay direct customer service and kept getting the same response that they "couldn't renew my order and to place it again". After multiple emails that did not answer my questions or resolve the fact that I was charged for something that I did not recieve I finally had to file a complaint with Amazon payments, which finally gave me a refund. I will not be doing business with myplay direct ever again in the future. I am very unhappy with how I was treated and how my issue was handled.

I preordered One Direction's FOUR, and when the release date passed and I still hadn't received my order, I contacted myplaydirect. Not only did they respond quickly, they also gave me a free download of the entire FOUR deluxe album by way of apology! You guys are great! A massive "Thank you!" from a grateful Directioner! xx

I placed my order for Weird Als new album on July 18th with an expected arrival date in early August. Their website showed a status of delivered come the estimated arrival time but it was not. I contacted them and let know of this. They recommended that I go to my neighbors homes to see if it had been delivered to the wrong address. I was reluctant but did so to no avail. I sent another email letting know that I was unsuccessful in teh search which had gone unanswered. I sent another email a week or so later that said they would resend and update me with a delivery date. That update never came, through many additional emails they informed me that they were currently out of stock and once more came in would expedite my order. As of two weeks ago I have still not received an order and requested a refund. They have agreed to do so and again have promised to inform me once the refund is processed, that was over two weeks ago. I am furious at this process as I have had to waste my time for over 4 months due to incompetence and lack of business ethic.

I placed an order a week ago for two shirts from The 1975 store. On the website, it says these items are in stock and ship within 1-2 days. My order says there is an error and that I need to contact customer service. I do this, and receive an email back saying that the items are not in stock...what??? I just want to receive my shirts please. I do not understand why you sell items that aren't in stock? I need these for a present and will be very disappointed in they don't arrive in time.

I didn't get an album by estimated time and I had a problem
So I emailed and they were fast and they helped me and I got it
Because of three amazing customer service people I relieved
It's hard to say cause I'm not an English speaker but yeah
THEY ARE AMAZING
Thanks (name), (name), (name)!
And I'm sorry!

I had an issue with an item that I ordered and within a few hours of sending a message to customer service, it was resolved and I am 100% satisfied.

you guys were fantastic and responded to my questions well thanks for all your help!

pre Ordered four package..after original order cancelled. Payment taken out on 13 November album due for release on 17 November. NO delivery of item still showing as processing, numerous e-mails promising delivery nothing materialised promised 50% refund for inconvenience and goods. NOT received either. Asked for FULL refund as purchased elsewhere...as don't have a problem with stock. Was notified was shipped from the UK so whats the delay, refusing to answer any e-mails I send. Obviously a dodgy website avoid at ALL costs if everyone looses £20 they making a nice little amount daily. Have notified fraud department at bank and police so they can deal with them. PLEASE avoid at all costs don't waste your time and especially your money. They have a nice enticing website with one direction for the sole purpose of reeling in all the teenagers to get their parents to order from it. Waiting now to see what else they have done with my card details as obviously NOT a legit site.
Sony and syco should be ashamed being affiliated with the site.......

The exclusive ozzy autographed poster must be seen to be believed, incredible, huge 24x36 size, mine is in a black frame, so nice! Mine is not for sale at any price, you must get the fan bundle before thier gone. And myplay customer service is top notch.

I pre-ordered 1D's new album on 7th November. The album came out on the 17th November but no sign of my order so I contacted Customer Services to ask where it was & got this response:

We apologize if your order has not yet shipped. We normally ship pre-orders before the official release date. I will check with our warehouse why your order hasn't shipped yet and will give you an update as soon as I find out. If your order ships in the meantime, you'll receive a shipping confirmation email with shipping details.

Then silence for 24hours and no change on the order status so I try emailing them again and eventually get this response:

This is a follow up email with regard to your order (E50EA7247A) from MyPlay Direct's One Direction Store.

Your order is scheduled to ship on Thursday, November 20th. Again, we're sorry for the delay and as a way of apology, we've requested a shipping refund (£1.69 GBP) from our billing department. We'll get back to you as soon as we hear back and gets a confirmation that a refund has been processed.

As soon as you order ships, you'll receive a shipping confirmation email from us.

So my pre-order for an album released on the 17th wasn't even going to ship until the 20th! I could have just waited until the 17th and walked into a shop. I'd also tried their Customer Services on Twitter who also told me it would ship on the 20th so I resigned myself to waiting until the 21st.

So guess what no shipping confirmation email received today on the 20th which means it hasn't shipped! It still says 'processing' for the status which is what it's said since Monday so no change. And can I get any response out of them? NO! They don't respond to their stupid email support where you can only ask questions they specify. There's no telephone number so you can't speak to anyone and they seem to pick and choose who they reply to on Twitter.

Absolutely rubbish. Never, ever buy from this dreadful company.

Great way to do business, your easy to use, quick with help... kinda fun.

HI WATING FOR AN ANSWER FROM SOMEONE ABOUT MY AUTOGRAPHED POSTER I DID NOT RESIVE. I KNOW THAT NICK JONAS IS A STANDUP. GUY SO I KNOW HE WILL DO THE RITE THING ILL JUST WATE THANK-U! ALWAYS THERESA J. MAFFIA!

Thanks to the company cancelling my order due to this not been my fault they company will not re-instate my order for my signed olly murs cd. They have been no help at all and are useless. I will not be using them again and they have lost out on a valid customer as I have ordered many things before and never have I had this problem. I am truly gutted over the fact I will not receive my cd but I was assured by the customer service team I could get a normal cd. If I wanted a normal cd I would go to my supermarket but I don't Obviously with me PRE-ORDERING THE SIGNED COPY!

I work in Customer Service and therefore I have very high expectations that to be honest are rarely met but I don't mind to be honest. Never have I had this level of care, the response time was brilliant, the advise was invaluable and the result was exactly what I wanted. I even thiink if I'd had further problems there would have been no hesitation to help me at all.
Superb! I have never rated any service this highly before!!! thank you

I had a problem downloading a couple of Garth Brooks songs off his new album. I contacted customer service and was more than pleased with the quick and courteous manner in which it was handled.
Love the New Album..Thanks