My Pretty Strap Reviews 

I am very satisfied with my purchase of two watch face frames, one in gold and one in rose gold. Ordering was easy, shipping was timely, and my items were carefully packaged. The watch face frames are sturdy and beautiful and match my watch bands perfectly.

I had a great experience with Pretty Straps! I ordered four Apple Watch straps and screen covers during a buy-one-get-one promotion, but shortly after, I saw a better deal on their Facebook page. I reached out to customer service within 24 hours, shared a screenshot, and asked if they could honor the promotion—and they absolutely did. They went above and beyond by sending me an extra strap to match the better deal.

Shipping was also quick—I ordered on Sunday and received everything by Saturday. The straps themselves are beautiful and high quality. It’s rare to find a company with both great products and such responsive, customer-first service. I’ll definitely be ordering again!

The watch bands are beautiful. The customer representative “Aeron” is great to work with. He is very knowledgeable, polite and courageous. He solve my problem very quickly. I will be doing business again and will tell all my friends.

I ordered a watch band for my wife for her birthday. About a month and a half later, she took a little bit of a fall and the latch on the band broke. I reached out to customer service to see if it was possible to send us a part to replace the broken piece, and Ron really came through for me with a full replacement of the band. We were a little outside of our 30 day window, so we were fully expecting to have to buy a new band altogether. Overall, 10/10 on the customer service. The band looks great too!

My issue was quickly cleared up. I am very satisfied with the service I received.

Maddie at My Pretty Straps was absolutely fantastic to work with. She was incredibly helpful, friendly, and quick to respond every step of the way. It’s rare to find someone who genuinely cares about the customer experience, but Maddie went above and beyond to make sure everything was smooth and stress-free.

Her communication was prompt and clear, and she made the entire process feel easy and enjoyable. If you’re considering My Pretty Straps, you’ll be in great hands with Maddie. Highly recommend!

Plus I LOVE MY PRETTY STRAPS, what an awesome product and fabulous customer service.

I’ve bought 2 watch bands one was the Key to my heart but it didn’t fit so I worked with Ron and am exchanging it for a different one. Pretty strap has such beautiful bands and covers I’m so pleased with the white leather band and the watch cover that also ordered. I’m looking forward to getting my replacement band they exchanged for the the one I sent back. Thanks again for your service Ron you are a blessing!🙏
Regina Holloway

The Apple Watch band I purchased from My Pretty Strap is awesome. Very well made and attractive. Was a bit confused as to the method to resize the bracelet, but a short, quick note to the company and Ron immediately responded with very clear instructions!
Great purchase, product and service!

I have bought multiple straps from everyday wear to date night or special event. I love every strap equally. So much that it’s hard to pick which to wear. The caps are all beautiful. Their version of the protector is awesome. I can’t wait to buy my next MyPretty Strap.

Terrible product. The Pretty Straps are badly made and not comfortable to use. Very disappointed and would not recommend to anyone the items you received show signs of darkening, surface marks, or aged components.

For such high-priced products, I expected better customer service and free returns. I hope you can review this policy.

4 weeks for order to arrive and then the $70 watchband broke 7 weeks later, no refund or offer to fix it as it falls our of their 30 day return policy. HA! Consumer Laws make me entitled to a refund or at least the offer of a repair but nothing. They did let me know their customer support email was overwhelmed, yeah not with compliments I am guessing. DO NOT BUY their shonky products.

The I Phone protective cover broke and I cannot get anyone to help me. I'm sure there is a warranty on it. This happened in February and I just now, March 16th, found a site that may help.

I accidentally put tha wrong size for the strap I was purchasing so I reached out via email and explained to the customer service department and they got in touch with me promptly and they also corrected the size for me I am grateful that they have impeccable service

Dealing with Ron made my query a breeze. Super helpful and got my issue sorted asap. Ron went above and beyond to help me out and lightning quick response to my emails. Amazing customer service. I’ll be back again to purchase more straps very soon and will definitely recommend to my friends ☺️☺️☺️🙏🙏🙏

My order arrived quickly and it was exactly what I expected. The watch strap looks beautiful, feels like great quality, and fits my wrist perfectly. It was also very easy to install on my watch.

However, one of the links was very loose, making the strap not usable. I emailed customer service on 3/4 and received a response the next day. After a couple of quick back-and-forth messages, Maddie asked for a short video of the issue. She was able to help resolve the problem, and the issue was fully addressed by 3/8. They are sending me replacement links.

Overall, everything was handled smoothly. I’m currently just waiting for the extra links to arrive, but the customer service experience was great and I’m looking forward to purchasing more in the future.

Watch straps and cases are quality. No problems with anything. Sizing is easy. No complaints. And, it is addictive.

I bought my wife the Queen Glaze Duo Gift Set. She has small wrists and resizing was a breeze. Took all of 5 seconds after watching their video. My wife is happy, it looks very, very nice on her and that's all that matters to me. Thanks for a nice product. PS - shipping time was decent, no complaints.

Love the service!! Communication is quickly. Let me tell you the straps are beautiful!!! Superior quality!!! Highly recommended!!!

I could not be happier nor any more satisfied than I am with my Pretty Strap interaction and purchases!!!
Products are great, and well made and well priced...
The service and communication is 100%.
Thank you Team and long may you succeed in you wonderful venture!!🙏

I had made a mistake when I ordered a cover for my watch to match my new Pretty Strap band. I sent a email in and Ron contacted me. He was SO polite and very helpful in getting me taken care of and on my way to getting the correct cover. Keep up the great customer service!