Extremely disappointed with My Protein.
Extremely disappointed with My Protein.
I placed an order in the first week of July. My order was split into 3 parcels. Two of which were individual items I have received, however the remaining parcel with 10 items was sent back after reaching our customs due to the reason of "Prohibited articles - item not delivered/Item returned to sender". When I sent a request via my profile a week ago I received an email from Thomas in Customer Care. Informing me that he would get back to me (This was on 08/08/2017) Now, they have a no-reply email so you CANNOT email them to follow up. We tried sending an email to feedbackATthehutgroup.com however we received an email from Szilvia informing me "I would like to kindly ask you to contact us through your account with your enquiry". When we did try exactly this tonight two things happened. 1 - I was not able to load ANY supporting documents with my query to show the tracking details (as both Thomas & Szilvia are not able to see this apparently - magical parcel just visible tracking to me). 2 - When I actually pressed submit of JUST the wording the website gave an error of "here are one or more error(s) on this page. Please review your choices before continuing." and my query vanished.
I have never once received or seen this parcel and My Protein is not able to trace this parcel. This is very concerning as I have paid for those items but never received them. Then you are not able to communicate with anyone from My Protein except for a NEW query on the website (which also crashes)... I'm beginning to feel robbed by My Protein.