MyScoreIQ Reviews 

41
•
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

STAY AWAY FROM MYSCOREIQ.COM AT ALL COSTS! They are running an absolute scam! They hijack your credit card details, jack up monthly subscription prices without any authorization, and intentionally loc... See more

Company replied

Rated 1 out of 5 stars

I just received an email saying I’ve signed for a pro plan with myscoreiq.com. And the only way ti cancel it is to call some American phone number. Ive never have lived in America, I’m not American. W... See more

Company replied

Rated 5 out of 5 stars

MyScoreIQ gives me piece of mind and helps me keep track of my FICO scores, which are used by most lenders. This will be super beneficial as I try to build up my credit before purchasing a home. The w... See more

Company replied

Rated 1 out of 5 stars

Don't trust these guys! I had a subscription for a few months went to cancel it, thinking it would be good until the end of my pay period. After I canceled it a screen came up notifying me I was... See more

Company replied

Company details

Written by the company

MyScoreIQ® services helps you be prepared for that next big purchase by offering credit report monitoring with the value of FICO® Scores – the scores used by 90% of top lenders. We are passionate about providing our members with the financial tools to help them in all stages of their financial lives. Our features include monthly 3-bureau credit reports and FICO® Scores along with the FICO® Score Tracker and FICO® Score Simulator to help you work toward your credit goals. We also offer FICO® Scores used specifically for mortgages, auto loans and bank cards to help you be prepared before you apply for your next loan. Other benefits include credit and identity protection with real-time credit monitoring alerts, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, and more. MyScore offers 4 main plans, which start as low as $9.99 per month. We provide 100% U.S.-based customer support in all three time zones available to personally assist consumers six days a week. MyScoreIQ is offered by IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. IDIQ is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

41 reviews

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No recent history of asking for reviews

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2.3

All reviews

(41)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The representative was very…helpful

The representative was very knowledgeable in helping me figure out certain things.

December 3, 2024
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

Thank you for sharing your experience with our Customer Care Center, Andrew! We're always happy to assist.

Rated 5 out of 5 stars

Good Afternoon

Good Afternoon : The customer service Support team and Supervisor at MyScoreIQ gave me a military discount today for the Max plan. My personal opinion, MyScoreIQ, is simply the best credit monitoring service in America. I’ve tried numerous credit monitoring services throughout the years, but what set them apart from is the elite software. I would recommend anyone to use there services. I with them for the long haul. Thank you

November 21, 2024
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

Thank you for your review, Herman! We are happy to hear about your experience with our services.

Rated 5 out of 5 stars

Great Customer service

Anne was really quick to resolve my issue, She pointed out where I made a mistake and fixed it for me in a matter of minutes.

November 4, 2024
Unprompted review
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Reply from MyScoreIQ

Thank you for sharing your experience with our Customer Care Center, Griff! We are happy to assist.

Rated 5 out of 5 stars

Your customer service who attended my…

Your customer service representative, Marta, who attended my call was very courteous, professional and knowledgeable. She did an amazing job at following through my request and helped me find an immediate solution. She re-enforced my loyalty to MyScoreIQ.

My utmost respect and appreciation to Marta.

October 27, 2024
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

Thank you for sharing your experience with our Customer Care Center! We're always happy to hear how amazing our team is!

Rated 5 out of 5 stars

Marta was very knowlegable

Marta was very knowlegable, patient, and efficient. She explained multiple programs I had enrolled in and took the actions i requested.

i wanted to let her supervisors know that she is a great asset to your company!

October 16, 2024
Unprompted review
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Reply from MyScoreIQ

Thank you for sharing your experience with our Customer Care Center, Cecelia! We're always happy to assist!

Rated 5 out of 5 stars

She was great kind and helpful

She was great kind and helpful

October 21, 2024
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

Thank you for sharing your experience with our Customer Care Center, Alejandro. We're always happy to assist!

Rated 1 out of 5 stars

Impossible to cancel

Impossible to cancel. No options on the website. No one picks up the call line. The call line is buggy. No online chat support. Find somewhere else and save your time.

October 5, 2024
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours at (800) 637-5590 or, where available, clicking the cancel button from the member website.

Rated 1 out of 5 stars

Buyer beware

Buyer beware, the following information comes from the customer support people at MyScoreIQ.com I applied for a loan and was told that I should open a $1 30 day trial account with this company and get my credit score, and then we could move forward with the loan and having my score would dictate my loan terms. Since I didn't know it was an automatic renewal at $35 per month, it never occurred to me that I needed to cancel it. I subsequently discovered that the broker who told me to get the $1 score received a monthly commission for every month I paid the regular monthly fee.
This practice seems common to the people who answer the phone in customer support.

May 16, 2024
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

We are very sorry to hear about your experience, Steven. We do work with third parties that offer our services, so you might have signed up through a third party. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We take that very seriously and will investigate. Please give our 100% U.S.-based Customer Care Center a call at (800) 637-5590 so we can assist.

Rated 1 out of 5 stars

Not as simple as they make it sound

I was never able to get my credit information posted through the MyScoreIQ site. I called in several times. Told me I needed to call the credit reporting agencies and get them to make changes to my account profiles before it would post. Why isn't my SSN sufficient to let them post? I tried to cancel a couple of times but they kept making suggestions, but nothing ever worked. Then I called and they told me they would refund my payment and give me more time to contact the credit companies. They never refunded my money and it was way too much hassle just to get my credit scores when I can just get that same info from the agencies directly. I was really excited about the potential of MyScoreIQ, but it's almost a month later and I never was able to use the site properly, so I wound up paying for nothing...

December 16, 2023
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

We are sorry to hear about your experience, Mike. Please call our 100% U.S.-based Customer Care Center at (800) 637-5590 so we can assist.

Rated 1 out of 5 stars

SCAMMERS - find someone else

Don't trust these guys! I had a subscription for a few months went to cancel it, thinking it would be good until the end of my pay period.
After I canceled it a screen came up notifying me I was cancelled immediately.
I company with any integrity at all would have put that notification up one screen before I canceled it, I could have waited until the last day!
Some companies notify you when you are about to get charged for a monthly payment, not these guys. They are scammers, there are better options out there.

December 6, 2023
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

We apologize for your experience, Steve. Please call our 100% U.S.-based Customer Care Center at (800) 637-5590 so we can assist.

Rated 1 out of 5 stars

Giving Me the Runaround

After canceling, they refuse to give me a refund on the credit report that I ordered and never received.

September 26, 2023
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

We apologize for your experience. Please call our 100% U.S.-based Customer Care Center at (800) 637-5590 so we can make it right.

Rated 1 out of 5 stars

THIS IS A TRAP

THIS IS A TRAP - CANCEL IMMEDIATELY ONCE YOU GET YOUR SCORES - THIS COMPANY BANKS ON YOU FORGETTING THE FREE SERVICE 5DAY ENDING SO THEY CAN QUIETLY HIT YOU UP EVERY MONTH AFTER SO CANCEL SAME DAY OF YOUR FREE TRIAL.

September 7, 2023
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

We are sorry to hear your experience! We offer trial periods with some of our plans. However, the trial must to canceled within the agreed upon time. If you need assistance, please give our Customer Care Center a call at (800) 637-5590 so we can assist.

Rated 1 out of 5 stars

Difficult to cancel.

They charge a ridiculous amount of money for information that may be obtained for free. Very difficult to cancel. No online option to cancel.

September 5, 2023
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

We appreciate you taking the time to share your feedback with us. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website.

Rated 1 out of 5 stars

They trap you into signing up but no able to cancel your subscription

If I could leave no stars, I would leave a zero. I called to cancel my trial and the customer service rep kept trying to sell me on why I shouldn't cancel and basically I didn't have the time. I just wanted to cancel and she was so rude. It shouldnt be hard to cancel any type of subscription. I had thought about filing a class action lawsuit for "entrapment" because they entrap you into not being able to easily cancel their service. DO NOT SIGN UP! There are way better credit monitoring services online.

June 29, 2023
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

We're sorry to hear about your frustrating experience, and we apologize for any inconvenience you encountered while trying to cancel your subscription. We value your feedback, and we appreciate you bringing this to your attention.

Rated 2 out of 5 stars

Not worth it.

UPDATE: the reviews are CLEARLY fabricated and now you HAVE doubled down. Let it be known to those seeking out this service. FAKE REVIEWS.

Well MSIQ, nice fabricated reviews, shame on you.

The service isn't worth the money being charged. I have 6 credit cards that offer credit scores, credit reports and there are other less expenses resources out there to get what you need. They got me. I missed the cut off and they got my money. It just hurts, forgetting to cancel when I'm supposed to and now $35 gone for a service that I don't want, won't use. Ug. Some of the customer service agents are old school who contritely apologize incessantly and add customer service fake niceities which, for me, has added insult to injury.

May 12, 2023
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

Thank you for your review, Al. We apologize for your experience. We assure you that our reviews are genuine and reflect real customer experiences. While we understand you have access to credit scores through other sources, our service offers additional features tailored to your needs.

We apologize if you missed the cancellation deadline and were charged. Please contact our customer support to resolve this matter.

We appreciate your feedback and apologize for any inconvenience caused. Please let us know if there's anything else we can do to assist you.

Rated 5 out of 5 stars

MyScoreIQ - FICO Score Tracking

MyScoreIQ gives me piece of mind and helps me keep track of my FICO scores, which are used by most lenders. This will be super beneficial as I try to build up my credit before purchasing a home. The website is easy to use and I can easily keep track of my credit and I get quick notifications if there is any suspicious activity in my name.

March 30, 2023
Unprompted review
MyScoreIQ logo

Reply from MyScoreIQ

Thank you for your review, Joe! Thank you for choosing MyScoreIQ services to help you get closer to your goal of purchasing a home!

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