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Mystic Reviews 1,045

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent design, comfort, and durability. Many people are also impressed with the efficient and fast delivery service, often receiving their orders earlier than expected. The products are frequently described as fitting well and performing excellently, with many consumers expressing satisfaction with their purchases. However, some customers also noted issues with the return policy, specifically having to pay for return shipping even for items that didn't fit. A few other people also felt that the sizing could be inconsistent, with some items not matching the size charts or having narrow shoulders. There were also occasional mentions of products arriving with minor damage or issues with tracking numbers.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the products as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quick delivery and easy... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers express frustration over having... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The helmet and booties are fantastic!! The order went very smoothly. I did order a wetsuit of yours from MacKites. It matched my weight in height specifications, but the shoulders were way too narrow.... See more

Rated 4 out of 5 stars

The order process was easy. I like the fact that they in led a return bag in case you need to return the item. I already have a Mystic wetsuit of the same weight, so I was confident it would fit me.... See more

Company replied

Rated 4 out of 5 stars

I ordered the Mystic VANDAL PRO Helmet and overall I’m happy with the product. The helmet feels solid, fits comfortably, and the quality is generally good. However, it arrived with a noticeable scratc... See more

Rated 4 out of 5 stars

Mystic delivers high-quality products. Orders are delivered within a few days. This time I ordered the 4mm gloves for the colder days. They fit well, neatly, and securely. One thing that could be... See more


Company details

  1. Activewear Store
  2. Outdoor Clothing and Equipment Shop
  3. Surf Shop

Written by the company

The leading brand for kitesurfing waterwear and accessories. Here to break boundaries. Crafting kitesurfing gear that embraces modern technology and durability, since 2002.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great fit

Great fit. Great color

December 11, 2025
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Reply from Mystic

Thank you for your review!
So good to hear the Lunar Longarm Shorty 2/2mm Fzip Women fits great and that you love the color. This suit is built with an improved fit and design, plus non-slip cuffs and a front-zip for comfort and easy entry on warmer-water sessions. Enjoy your time on the water 🌊

Rated 5 out of 5 stars

Excellent kitesurfing wetsuits!

Excellent kitesurfing wetsuits!

December 4, 2025
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Reply from Mystic

Thank you for your review!
We’re stoked to hear you’re loving the Dazzled Fullsuit 5/3mm Bzip Women. It’s one of our top women’s wetsuits, built with Fox Fleece to keep your core warm, 100% M-Flex neoprene for great stretch, and GBS seams with critical taping for cold-water comfort and durability. Enjoy every kitesurf session 🌊

Rated 5 out of 5 stars

Great service!

Got the wrong size and they were super helpful and responsive. Exchanged for free and refunded me including shipping costs. Great service guys!

December 8, 2025
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Reply from Mystic

We’re really happy to hear our team could help quickly with the size exchange for your Dazzled Fullsuit 5/3mm Bzip Women. Great service and smooth support are just as important to us as great gear, so it means a lot that you felt taken care of. We hope the new fit is perfect and keeps you warm and comfortable on every session!

Rated 4 out of 5 stars

Good fit, a bit tight in the neck area.

I ordered the majestic model in 5/3. I am a surfer.
In surfing we lay down and paddle most of the time. I know that the thicker models, especially as they are new, will always be tight, but this one is very tight around the shoulders and in the neck as I paddle. Also its extremely hard work to get out of.
I would recommend to improve the cut in the neck area in order to have less pressure with the upwards tilted head while paddling. And hopefully improve the removal of the suit as it took me 5min just to get it over the shoulders.

December 3, 2025
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Reply from Mystic

Thank you for your review and for choosing Mystic.
We really appreciate you taking the time to share your experience. Feedback like this helps us keep improving our wetsuits and overall rider experience. Wishing you many great sessions on the water.

Rated 5 out of 5 stars

Great service

Good price, fast shipping and great service.

December 2, 2025
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Reply from Mystic

Thank you for your review!
Awesome to hear you’re happy with the Star Fullsuit 4/3mm Bzip on price, shipping, and service. The Star is a timeless classic built with MX2 stretch neoprene, Fox Fleece in the chest and back for a warmer core, and GBS seams with junction taping to keep cold water at bay. Enjoy your sessions 🌊

Rated 4 out of 5 stars

Mystic delivers high-quality products

Mystic delivers high-quality products. Orders are delivered within a few days. This time I ordered the 4mm gloves for the colder days. They fit well, neatly, and securely.

One thing that could be improved is the grip. They have an anti-slip coating that I don't think works; in fact, I don't think it's very good. It gives me cramps in my hands, just trying to keep them from slipping. I have a duotune click bar. Perhaps it's the combination that's not working. I don’t have this ‘challenge’ with my Manera 2,5 mm globes.

November 30, 2025
Rated 5 out of 5 stars

all good !

all good, order and shipping went fine

November 30, 2025
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Reply from Mystic

Thank you for your review!
Great to hear everything went smoothly with your order and shipping. We really appreciate your support 🙌

Rated 5 out of 5 stars

Quality Company

Mystic was very responsive to my questions and gave me good advice as to the best poncho for my daughter-in-law. Shipping was on time. Very happy with my purchase.

December 4, 2025
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Reply from Mystic

Thank you so much for your kind review!
We’re really happy our team could help you choose the right option, and that shipping arrived on time. The Mystic Poncho Explore is built as a multi-functional, weather-proof jacket with changing-robe capabilities, with a waterproof/windproof outer and teddy fleece lining for warmth before and after sessions. We hope your daughter-in-law enjoys it

Rated 2 out of 5 stars

I was disappointed

I was disappointed with how the return process is organized. I paid far too much and the drop-off points are too far away.

December 3, 2025
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Reply from Mystic

Thanks you for your feedback.

We are always lookinga t ways to improve our processes and feedback is always appreciated. I hope in the future we can expand our our options for shipping companies closer to you.

Rated 5 out of 5 stars

These are great quality products and I…

These are great quality products and I highly recommend them as I have loved all of the ones that I bought. Great brand!

November 28, 2025
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Reply from Mystic

Thank you so much for your amazing review!
We’re stoked to hear you’re loving the quality across the products you bought and that you’d recommend Mystic. We put a big focus on durable materials, comfort, and performance across our range, so feedback like this means a lot. Thanks for riding with us!

Rated 2 out of 5 stars

My order is on trasport by 10 day

Delivery is very slow.My order is on trasport by 10 days

December 2, 2025
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Reply from Mystic

Thanks for your feedback.

Sorry to hear the shipment did not go as smooth as intended.
Between black Friday and christmas there are many delays due to a large amount of work with courriers. I hope the product once received was worth the wait,

Rated 5 out of 5 stars

Great wetsuits

Great wetsuits. Staying warm in southern California winter waves. Lightweight too so they work well as I train and compete.

December 2, 2025
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Reply from Mystic

Thank you for your review!
Stoked to hear the Marshall Fullsuit 4/3mm Fzip is keeping you warm in the Southern California winter and still feels lightweight for training and competition. With Fox Fleece lining on the chest and back and GBS seams with critical taping to keep warm water in and cold water out, it’s built exactly for sessions like yours. Enjoy and good luck in your comps 🔥

Rated 5 out of 5 stars

Very well service

December 2, 2025
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Reply from Mystic

Thank you for your review!
Great to hear you were happy with the service. We truly appreciate your support and hope to see you again soon 🙌

Rated 5 out of 5 stars

I had a positive experience specially…

I had a positive experience specially with customer support!

December 2, 2025
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Reply from Mystic

Awesome to hear you had a positive experience, especially with our customer support team. We’re always here to help and really appreciate your kind words 🙌

Rated 5 out of 5 stars

Good quality

Good quality, my favorite wet-suit brand. The price is high, but on sales it's a good deal.

December 1, 2025
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Reply from Mystic

Awesome to hear the Marshall Fullsuit 4/3mm Fzip is your favorite and that you’re happy with the quality. With its Fox Fleece chest/back lining, 100% stretch panels, and GBS seams with critical taping, it’s built for warm, flexible, high-performance sessions 💪

Rated 5 out of 5 stars
Mystic logo

Reply from Mystic

Thank you for your review!
Stoked to hear your Marshall Fullsuit 5/3mm Fzip arrived fast and that you’re loving the product. With Fox Fleece lining in the chest and back and GBS seams with critical taping, it’s built for warm, flexible performance in colder sessions 🤙

Rated 5 out of 5 stars

Great product as always

Great product as always. Will keep buying from mystic

December 1, 2025
Mystic logo

Reply from Mystic

Thank you so much for your continued support!
Amazing to hear you’re happy with the product again. We truly appreciate your trust in Mystic and can’t wait to gear you up for many more sessions 🤙

Rated 5 out of 5 stars

Great quality and really fast…

Great quality and really fast shipment!!!

November 26, 2025
Mystic logo

Reply from Mystic

Awesome to hear you’re happy with the quality and really fast shipment of your Marshall Fullsuit 4/3mm Fzip. With Fox Fleece lining on the chest and back and GBS seams with critical taping, it’s made to deliver warm, flexible comfort session after session 💪

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