MySurvey Reviews 

I have been with the for over 10 years despite issues with getting points after completing surveys. I receive an email today telling me I have committed fraud on my answers and I have been banned, deactivated and lost my points. I have been honest with all my answers. Not sure how they came to this conclusion. No response from them when asked for proof.

I have to say, I've always had regular surveys with MySurvey - at least a few each day - and I've made a fair bit of extra money with them but what really lets MySurvey down is their computer system and customer service... The majority of my surveys have been glitching over the last week particularly and of the 5 tickets I sent only one has been replied to - a very blunt "sorry you spent 25 minutes completing this survey but there's nothing I can do." No hello, please or thank you's and I missed out on 250 points. I'm also waiting on a National Buying Survey that glitched on the last page and still no response. I've enjoyed MySurvey so far but lately I'm losing patience!

Awful company. Locked me out of the site even though I never completed any surveys saying that I committed fraud by not filling the surveys out truthfully yet I didn't even complete any!!!!

I have done various amounts of surveys with them but out of every 4 or 5 surveys one of them has some kind of glitch problem. Either the glitch is that you never get compensated for that survey or the survey says it will award you with more points if you do something extra but you never get the extra points even when you do it. I have sent 5 open tickets about such surveys but I have not received any response and the oldest one is 1 month old. If this is the kind of service that is supposed to be rated the #1 survey website then god helps us. This company makes doing surveys unethical and unrewarding. I think they should either hire more customer service agents to work zendesk or find more computer programmers to fix their point system, perhaps they even need both. I really think everyone that is a member of that site should boycott and stop doing any more surveys to send mysurvey.com a message to be fair and ethical or we'll put them out of business.

Thieves...spend 2 or 3 hours completing surveys to get to a cash out point only to find MySurvey have pocketed your cash &made your account "inactive",regardless of the fact that you have been active on it a few hours ago..complete scam..avoid at all costs !!

If I could give no stars I would. They do not want to give you points for surveys you have fully taken and when questioned, they say they will review and if you don't hear from them in six weeks, then you will not be receiving the points. Happened a lot. I no longer do surveys for them. I could go on about this company but would take forever to do so. There are many survey sites out there, this one is definitely not top notch.

I just started with them thru one of my other survey sites, it was actually a survey to join them, cashed out 5 bucks via paypal, got 305 in points and they closed my account, this is why every survey site I do, I cash out immediately when I get to the min payout amount, because you never know when they are going to freeze your account, its so silly, but they make tons of cash doing this off everyone I suppose, I will stick to the ones I have always been doing for years and never have a problem with, this site can kiss my a**!

utterly incompetent and borderline fraudsters, AVOID! AVOID! AVOID! they have a crap set up, terrible survey system, and when you do earn points they don't award them and good luck getting those points because their customer service consits of a monkey trying to teach an amoeba how to type the alphabet. My advice is simple do not use them under no circumstances and spread the word because they are a business that do not deserve to exist.

The fact that currently 78% of reviews on here are similar in experience to mine should be warning enough.

I was with mysurvey for about four years but had issues with them over the last few months.....technical issues that never got fixed. After trying with them to get it resolved I figured I better redeem my rewards before things get worse. I got so frustrated with them that I closed the account. A few days later I opened a new account hoping it would be better and a few days later my account was inactive. It took a week for me to get an answer. They accused me of fraud and banned me from the site. I told them I only did about 300 points worth of surveys, certainly not enough to warrant fraud. They sent me two emails asking me to rate their support. Pretty negative. Their site has really declined.

I have been trying to login to my survey it does not work it says my email is invalid I have sent emails about the problem they sent me a link it did not work since they updated the website its bee a nightmare.

I registered with MySurvey and did a few questionnaires. Suddenly I was ousted from the programme and it took several weeks to get a reply - that I was apparently 'dishonest'. I appealed, asking what I ad been dishonest about since I have been completely 100% honest about every piece of information I'd given about myself, and my answers. Their reply was to just say they'd found me dishonest, weren't going to tell me why, and the matter was closed.
Then they sent me a email asking ' Rate us How did you rate the support you got from us?'
SOO glad I'm not with this company and didn't waste any more time with them. I'm with a few other Survey programmers and thoroughly enjoying doing their surveys - honestly - as I've always been!

I have been with them for over a year and not had a problem with them. A great way to earn side money!

This website is shocking and a waste of time. The only reason it gets 1 star is because you can’t give minus. Wasted so much of my time filling out surveys only to be kicked out and told you suddenly don’t qualify. So never actually getting to complete a survey and earn anything for my time

I have already received £25 in my PayPal account for doing a few surveys a day. If you’re willing to spend 10/15 mins a day doing a couple of surveys then it’s worth the money. The money will go into your account around 5 days later. I’ve only been doing it a week, it’s nice getting paid for being on my phone when I’d just be browsing anyway! Yes a few of the surveys don’t work and yes a few of them only want certain people to participate, but on the whole it’s a bit of extra income!

I joined MySurvey to fill a bit of time, regularly receiving emails inviting me to take part in surveys...until recently!
When I try to log in, my account states inactive, please contact us?
Convenient I'd say when you have accumulated points which are ready to cash out!
Don't expect a reply to your messages either, you won't receive one and the most probable reason for that is, your email address is blocked!
A quick Google search will soon confirm this is a regular occurrence with members being blocked from their website and mostly those who are due a payment...don't let them scam you!

very poor experience, site often not available for extended periods, or an error occurs when completing surveys. seems like they have little idea about what causes these issues as they are ongoing. responses to problems are very, very slow and just seem like they have been copied and pasted. currently still waiting for and issue from June 2018 to be resolved - takes approx. 2 weeks to get a reply from the site and each time they mark the problem as solved when it is not. keep telling me to wait 7-10 days as some surveys don't credit immediately - the fact this issue relates back 4 months doesn't seem to register.

My account got hacked and they refused to answer my emails and letters they still owe me money

Useless. They deactivated my account for no reason and refuse to respond to any emails, they are just conning the companies that pay them to carry out the surveys.

Absolute crap.
Registered ages ago but never got any invites.
Then they deactivated my account and when asked why they said is was massive fraudulent use by myself, bearing in mind I’ve not even been using it!
SCAM can see other reviews where they have told others the same, stick to better survey sites and let this useless one go into the ground.

This is really a scam.
I had many issues with them, but the most frustrating is when they sent me a survey for over £1 and that took me over 25mins; just at the end, they decide there is a bug. I sent multiple emails and tickets to them, but no one cared to even acknowledge me. Then when I decide to unsubscribe, they answer to many of my emails and ticket.
Keep away from these people