I discovered myTU by chance and decided to give it a try — and I’m really glad I did. At first, I wasn’t sure about the design, but the more I used it, the more I appreciated how smooth and intuitiv... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Using this app for a couple years now! Great support, works well internationally. App has cool features, for example you can manually control what kind of payments to enable on your card.
Company replied
At first, I wasn’t sure about the company or the app, especially with its unusual design. But after giving it a try, I was really impressed. The app is easy to use, money transfers are super fast and... See more
Company replied
Opened a new account—it was easy and straightforward. Had a minor issue with the physical card, wrote to support, and received feedback within a very short time. I just needed to spend a little more t... See more
Company replied
Company details
Written by the company
Experience convenient & affordable mobile banking, made for everyone.
Contact info
Konstitucijos pr. 7, 09307, Vilnius, Lithuania
- +37052140121
- support@mytu.co
- www.mytu.co
4.0
Great
462 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service is fine
Service is fine, product is great, happy to use it, however, employee Jelena is very inappropriate on multiple occasions, passive aggressive talking, angry comments, i think if you hate your job, find something better, because this behaviour is pushing customers away.
April 16, 2026
Unprompted review
Very quick support with more than…
Very quick support with more than enaught requested information )
April 15, 2026
Unprompted review
Reply from myTU
Hi,
Thank you for your feedback! We’re happy to hear our support was quick and helpful.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Account locked for months with my money inside — no response, no return
I opened a myTU account and used it normally for about a year until my residence permit expired. I obtained a new permit as soon as possible and verified my documents immediately. Despite this, my account has been locked since 29 January 2026.
My money is still inside. They refuse to return it. I have been writing support for the longest yet they kept saying it's under review for which the account was locked because of expired document and yet they won't open when I presented a new one.
Here is what has happened since:
· I submitted a formal complaint on 3rd of April 2026 demanding the return of my funds to an external bank account
· They replied with a generic "we are reviewing" template as usual — no timeline and no resolution.
· I sent a final escalation notice on 10th of April 2026
· It is now 13th April 2026 and I have received nothing — no money, no bank statement and no legal justification.
Under Lithuanian law and myTU's own terms, they are required to respond to complaints within 15 working days max. They have failed to do so.
I will now escalated to the Bank of Lithuania.
If you are considering using myTU, please be aware that if anything goes wrong with your verification, your money can be locked for months with no customer support and no clear way to get it back.
January 29, 2026
Unprompted review
Reply from myTU
Hello Marcoley,
thank you for reaching out. We have received your formal complaint submitted on April 3rd regarding the restriction on your account and your request for the return of funds.
We apologize for the delay in providing a final resolution following your document update in March. Please be assured that your case is currently being reviewed by our Quality & Complaints department. As a regulated institution, we must complete a mandatory review of account activity whenever there has been a significant gap in documentation validity.
We appreciate your patience while we finalize this process.
myTU Team
Customer service
Good service, but please improve customer service . I encountered a problem with a money transfer. My transfer was pending review for four business days. The transfer amount was 6,450 euros and it was an urgent transfer. However, support responded using templates and didn't provide any precise or reassuring answers about when the transfer would be processed. I was very frustrated. This has never happened before; operators were always polite and tried to resolve the issue as quickly as possible. Please improve customer service.
April 10, 2026
Unprompted review
Reply from myTU
Hi Aleksandrs,
Thank you for your feedback. We’re sorry to hear about the delay and understand how frustrating this situation must have been, especially for an urgent transfer.
We appreciate your comments regarding communication and will use them to improve our service. If you need any further assistance, please contact us at support@mytu.co
Best regards,
myTU Team
Account locked now for 3 months without…
Account locked now for 3 months without any reason given. They also dont answer to formal complains. This is not acceptable anymore. They just wait until u give up. I have been wrote them more than 50 times but they dont answer or just same automatical answer that they cannot give any time frame.
April 1, 2026
Unprompted review
Reply from myTU
Hello Silver, we understand your frustration, but we must clarify the situation.
Your account was restricted in early February following a security review triggered by transaction patterns that required mandatory verification under our regulatory obligations. We reached out to you on February 18th to request clarification regarding these transactions, but the information provided was not sufficient to resolve the concerns identified.
As a regulated financial institution, we are legally required to conduct thorough investigations when activity does not align with standard security profiles. These reviews are mandatory and cannot be bypassed. We will provide a final update via your registered email as soon as the investigation is concluded.
Sincerely,
myTU Team.
I would recommend it
April 7, 2026
Unprompted review
Reply from myTU
Hi Renata,
Thank you for your recommendation! We truly appreciate your support and are glad you’re enjoying our service.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Reply from myTU
Dear Andrejs,
Thank you for your great feedback! We’re happy to hear that everything is working well for you !
Kind regards,
myTU Team
Services are ok regardin the fees
Services are ok regardin the fees, BUT free withdrawal and up with some Cash-machine bank charges anyways. 3-5-7-10 EUR on top. Card is no longer Free, 1 EUR month. When something happens (Stolen card, hacked purchases) HELPLINE is impossible to reach and is nearly non existant! Did not meet my expectations
March 27, 2026
Reply from myTU
Hello Gints,
Thank you for your feedback.
We would like to clarify that our card fee has consistently been €1 per month and is clearly communicated at the time of card issuance, as well as in our pricing page. ATM fees may also depend on the operator of the cash machine, which is outside of our control and is disclosed in advance.
Regarding the transactions mentioned, we have previously provided guidance on how to proceed, including the appropriate steps in case of unauthorized activity. However, based on our records, we have not received further communication from you since December.
We remain open to resolving any outstanding matters once we receive the necessary details.
Kind regards,
myTU Team
Support not willing to close an inactive account
I opened an account years ago but never really used it.They keep on sending me emails permanently although I asked their support to stop this and simply close my account. But the support is not helpful and refuses to close the account or stop this emails.
March 12, 2026
Unprompted review
Reply from myTU
Hello Paul,
We’re sorry to hear about your experience. We would like to review your case in detail and assist you properly.
Please contact us directly through our email support@mytu.co so our team can verify your account and handle your request accordingly. Once we receive your message, we’ll make sure to investigate and provide you with clear guidance regarding the account closure and email preferences.
We look forward to resolving this for you.
Kind regards,
myTU Team
Reply from myTU
Hi Matteo,
Thank you so much for your kind feedback! We’re really glad to hear you’re enjoying your account and that our assistance met your expectations.
If you ever need anything, feel free to reach out.
Best regards,
myTU Team.
myTU is illegally withholding €2,300 of…
"My account is currently restricted, preventing me from accessing €2,100 over a small €178 dispute that I already authorized for refund. Despite providing medical documentation for my mother's urgent needs, the bank refuses to release the excess balance. I have officially involved the Italian Embassy in Vilnius and the Bank of Lithuania (Case 123446). I am simply asking for my funds to be released for medical necessity."
March 19, 2026
Unprompted review
Reply from myTU
Dear Salvatore,
We understand this situation is stressful, and we sincerely empathize with the urgency you describe.
However, it is important to clarify that your account restriction is related to a formal SEPA recall procedure. As a regulated financial institution, we are legally required to follow specific regulatory processes and timelines in such cases.
We have been communicating with you through our official support channels and will continue to provide updates as permitted within regulatory constraints.
If you wish to pursue a formal complaint, you are entitled to do so through our official complaints procedure or via the Bank of Lithuania, as previously explained.
We remain committed to resolving the matter in accordance with the law.
Kind regards,
myTU Team.
Easy to use
So far I like using myTu online banking. At first, when I have downloaded an app, it looked a little be weird and confusing. Now, I learnt how to use it. Easy. Customer support is great. Thanks
March 13, 2026
Unprompted review
Reply from myTU
Dear Victory,
Thank you for sharing your experience! We’re glad to hear that once you got familiar with the app, it became easy to use — and that our customer support met your expectations. We truly appreciate your kind words.
Best regards,
myTU Team
Great online banking app although not…
Great online banking app although not very intuitive.
March 2, 2026
Reply from myTU
Dear Jon,
Thank you for your feedback! We’re glad you’re enjoying the app and appreciate your honest comment about usability. Your input helps us continue improving the experience.
Best regards,
myTU Team
Jelena was super kind and super effective
Jelena was super kind, she understood immediately my need, she gave me a prompt answer and she resolved my problem in few minutes. Thanks for your efficiency.
February 27, 2026
Unprompted review
Reply from myTU
Dear Bosoni,
Thank you for your wonderful feedback! We’re delighted to hear that Jelena was kind, quick, and efficient in resolving your issue. We truly appreciate your kind words and your trust.
Best regards,
myTU Team
Good
I’ve been with MyTu for several months already and everything works perfectly.
Thanks to Jelena from Customer support. Quick and informative responses. Recommend
February 19, 2026
Unprompted review
Reply from myTU
Dear Tina,
Thank you for your kind feedback! We’re delighted to hear everything has been working perfectly for you. A special thanks for mentioning Jelena we’re glad she provided quick and informative support. We truly appreciate your recommendation.
Best regards,
myTU Team
app is good and customer service responds fast and is very helpful
customer service responds fast and is very helpful
January 24, 2026
Unprompted review
Reply from myTU
Dear Marcus,
Thank you for your feedback! We’re glad to hear you find the app good and that our customer service is fast and helpful. We truly appreciate your support.
Best regards,
myTU Team
Reply from myTU
Dear Janis,
Thank you for your feedback! We’re glad to hear you’ve had a very good service experience with us.
Best regards,
myTU Team
Nothing to say
January 6, 2026
Reply from myTU
Dear Helina,
Thank you for your feedback! We appreciate you taking the time to share your experience.
Best regards,
myTU Team
Fantastic experiance
Fantastic experiance. Super fast payments. No delays. Absolutely recommend to everybody
January 3, 2026
Reply from myTU
Dear Natalija,
Thank you for the fantastic review! We’re delighted to hear that you’re enjoying the fast payments and smooth experience. Your recommendation truly means a lot to us.
Best regards,
myTU Team
Reply from myTU
Dear Tomas,
Thank you for your review and kind words. We’re glad to hear you’re satisfied and appreciate your trust. We’ll continue working to provide a reliable and positive experience in the future.
Best regards,
myTU Team
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