They took my £65 and didn't show up. I had to fly and rely on a mate to look after my stuff till a real courier company could collect it. I don't believe they even exist beyond 2 scammers with compute... See more
Myukdelivery
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See what reviewers are saying
Myukdelivery took my money and then failed to contact me about the pickup or delivery and they don’t respond my calls or emails. I spoke to Mark at myukdelivery who gave me a quote and as... See more
i received great customer service and my goods were delivered promptly. will most definatley use this company again as i found their rates to be very competitive for the type of service i required.
they took my money £75 and did nowt. no response to calls or emails. scumbag delinquents.reported to police and trading standards.
People also looked at
Very poor
No collection two weeks ago.
Impossible to contact.
No reply to answerphone messages or emails.
I've requested my money back.
But no refund and no service.
I've lost £43!
December 21, 2011
Unprompted review
excellent service
great customer service if i need large item collected and delivered will use again, thanks
October 25, 2011
Unprompted review
excellent service.
i received great customer service and my goods were delivered promptly. will most definatley use this company again as i found their rates to be very competitive for the type of service i required.
October 15, 2011
Unprompted review
Excellent service good price
Hi Mark
Just to say thank you for organising a very easy, swift and hassle-free service at a very good price.
Will spread the word and will use your company next time.
September 30, 2011
Unprompted review
Thumbs up
Hi,
I just came to leave a good review of my parcel collection, when I saw a few bad reviews on here. I was quite suprised !
Personally, I had no problems. Quick phone call, collection and drop off all went fine.
I will use these guys again.
David
September 25, 2011
Unprompted review
Avoid at all costs
Myukdelivery failed to collect my item on 2 separate occasions. Talking to [name removed] is a joke as she knows nothing. I sent a recorded delivery letter to their website address citing Breach of Contract & demanding a refund & it was returned undelivered! DO NOT USE THIS COMPANY
September 21, 2011
Unprompted review
Reply from Myukdelivery
Hi Jo
A few days before leaving this review you had actually recieved a full refund.
As for the returned letter I really can not expalin why that would be.
The address given on our site is the correct mailing address for ourselves.
The mass majority of our customers are more than happy with our service and if for whatever reason the services have not been recieved then we are always happy to provide a full refund.
I am sorry for any problems you have recieved with the service.
kind regards
Not delivered my product and no response
The company collect my purchase from the Ebay seller 5 weeks ago and we are yet to receive this or an explanation!
If you call and on the rare occasion manage to get through they say they will look into it and call you back but never call you back.
I am now out of pocket for the purchase £80 + deliver £35 + the high phone bill trying to get in touch.
The only recommendation I can give is to avoid this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
September 21, 2011
Unprompted review
Reply from Myukdelivery
Hi Marianne.
we have spoken to yourself on the telephone regarding this matter.
The collection point in which you have brought the goods from is claiming the goods have been collected.
we sent you details of the tracking report from the carriage company used to collect your parcel and the tracking report shows the goods were attempted collection but the collection failed.
This collection on our system is showing as not collected.
we have advised you to check if the Ebay seller has had various other items being picked up at the same time and somehow the wrong courier has collected your goods.
we are always happy to resolve issues but our tracking system shows that no goods were actually collected.
I am sorry if you have been frustrated with call queue times we do at times get very busy and you will hear a high call volume message.
our advise is to email if this is the case and we will respond ASAP
kind regards
My UK delivery
Took money and did not deliver
Ordered next day delivery, item never picked up.
Now no way to contact them. They only give you an email address, which they just ignore.
DO NOT TRUST THESE REVIEWS.
If you do a quick google, you will find many, many stories
September 9, 2011
Unprompted review
Reply from Myukdelivery
Hi Ross
I would like to point out that you have recieved a full refund from ouselves for this booking a while ago now.
I explained to you the problem with the collection was with it being at Bournemouth airport and the driver could not locate the area stated for collection so this was marked as a missed collection on two occasions as the driver could not locate the collection point within the airport.
we apologised for the problems and provided you with a full refund and we also have given you credit for future services used by ouselves in which you happily accepted.
Thank you for your interest in My UK delivery.
kind regards
They failed to pick up my item and even worse dont respond my calls or mails
I booked a delivery service last Friday, they committed to pick up a mattress from a shop in Thurrock and deliver it to my house in Lincolnshire.
Payment went through and on Tuesday nothing happened; the courier company didn't show up at the shop, they didn't call me to let me know of a possible delay and even worse did not even reply to my attempts to find out an explanation.
I managed to get through and got Becky on the phone the following the day who was unable to give me an answer, she committed to call me back as soon as she finds out what was the state of my delivery but she never did.
Called her again and she committed to the same but again, nothing happened.
I am absolutely angry and cannot believe the lack of professionalism this company has shown, not only failing to respond to the contract but the rudeness of not giving you a proper answer which has made lose hours and hours of my time and phone calls to the shop where they are still waiting for me to pick up the item! such a big problem an headaches for a company who has not reply to any of my-at least- 6 emails or answer machine messages left. Totally unacceptable, 3 days later and still haven't heard from them.
AVOID, THIS IS NOT A RELIABLE COMPANY!!!
September 1, 2011
Unprompted review
Reply from Myukdelivery
Please email the full details of your booking to Mark
courier@myukdelivery.co.uk
I will look into this for you if for any reason a collection fails we are always more than happy to refund.
Very good service
great friendly service and good communication and collected and delivered ontime.
would recommend
August 19, 2011
Unprompted review
Myukdelivery failed to pick-up and failed to respond to requests to reschedule
Last week I arranged for myukdelivery to pick up an item from an ebay seller in Birmingham and deliver to Bedford. This was scheduled for a Thursday morning. The seller waited in. The pickup didn't happen. Despite phone calls and emails from me over the last 7 days, I have not been able to get the company to respond. Its always 'I'll get my supervisor to call you'. I have been advised by Trading Standards that they are in Breach of Contract and I have asked for a refund. I can't recommend this company to anyone based on this (lack of) service.
Update: Interesting that the company has responded within 20 minutes of my post whilst completely ignoring my calls and emails for a whole week. They need to explain (1) why the original pickup which was scheduled by them for a workday morning (in fact I told them that any time that day up to 2pm was OK) didn't happen. (2) Why they did not respond to me at all when I tried to schedule a new pickup - Both myself and the pickupee were aware that this would be morning or afternoon ie working hours. I stand by my original comments.
August 19, 2011
Unprompted review
Reply from Myukdelivery
Hi Glyn.
I am sorry if there has been some confusion on the pick up time of your booking, on this particular service which is next day the collection is during working hours.
you have been fully refunded and once again thank you for your interest in My UK delivery.
kind regards
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