Unwilling to retrieve products they delivered in error
Overall I have had good service with food delivery subscriptions from this site, however there was an error in my last order. No problem, I figured if I reached out immediately, they would send someone back to pick up the additional items that were not mine (4 additional boxes of products).
After a few exchanges, the only way they seemed to want to rectify this was by having me return the products to their clinic instead of coming to retrieve them. When I insisted on having someone come pick it up since it was their mistake and I shouldn't have to go out of my way and pay to travel to return the products, they stopped communicating with me.
All the products are still here! The delivery was made on July 28th and we are now August 31th, 2026. This is truly unacceptable customer service and ridiculous that they would impose a client to return the items when it was their mistake. I will no longer do business with them unfortunately due to this bad experience.