Nandos Reviews 

On Friday 5 December 2025 at approximately 1:12pm, I visited the Meadowhall branch of Nando’s hoping to enjoy a rare lunch out alone. Instead, I left deeply humiliated, distressed, and physically unwell after what I experienced as racially profiled and degrading treatment from a female manager.

I am a Black British woman, disabled, and a full-time mother to two severely autistic children. I rarely leave my home due to chronic pain, anxiety, depression and agoraphobia. On this particular day, I had finally managed to go out alone to Apple and Primark without issue and decided impulsively to treat myself to Nando’s, a place I had always associated with comfort and positive memories since childhood.

The branch was extremely busy and customers were being made to queue outside for long periods. I was already in pain and had also requested more suitable seating due to discomfort but was told there was no space available. My order had already been taken without issue by a staff member named Marcuse. The only issue arose when I attempted to validate my old Nando’s card while paying with a gift card. I repeatedly clarified that I was not requesting rewards or free food, only trying to complete payment and sit down because I could not stand comfortably for long.

At that point, the female manager intervened and repeatedly insisted there were “no rewards” on my card despite me calmly explaining multiple times that I already knew this and simply wanted to pay. She then abruptly shouted at me, “Why are you being so rude?” and began criticising me for briefly being on my phone, even though my order was already complete and I was speaking to my sister, who was on her way to chemotherapy and overheard the entire interaction.

I was laughed at directly to my face and again towards another colleague at the till in front of other customers, which I found deeply humiliating. When I said I would report the conduct, the manager arrogantly stated that she “didn’t care.”

I genuinely believe I was profiled and spoken down to because of racial bias and assumptions made about me based on my appearance and the fact I was a Black woman alone. I felt infantilised, degraded and treated as though I was inferior rather than a paying customer. The entire interaction left me shocked because I had never experienced anything like this at Nando’s before in all the years I have visited.

I formally complained to Head Office under reference LEP-017225. Despite the seriousness of the concerns raised, Nando’s chose to rely solely on internal staff accounts and silent CCTV footage without audio. My complaint was dismissed as “miscommunication,” and the conduct was effectively excused. No meaningful accountability was taken, and even a refund was refused despite the fact I was too distressed to eat the food and later threw it away.

What concerns me most is not only the treatment I experienced, but the wider environment this potentially creates for both customers and staff. If a manager feels comfortable publicly humiliating a customer and then saying she “doesn’t care” about a complaint, that raises serious concerns about leadership, professionalism, and safeguarding within that branch.

This experience has genuinely affected my confidence in public spaces and permanently changed how I view the Nando’s brand.

I will never return.

Overall, I am giving this place 2 stars.

The food itself was actually quite good, and the atmosphere inside was pleasant enough. I especially liked the Great Imitator wrap and the peas side dish. The taste was genuinely enjoyable, which is why I gave the food 4 stars instead of 5. However, for nearly £20 spent overall, I honestly did not feel very full afterwards. The portions felt rather small and not especially satisfying, so I cannot justify a full 5 stars for food.

Unfortunately, the service experience was disappointing, and I gave it only 1 star. If there had been an option for 0 stars, I probably would have selected it.

During my visit, I accidentally spilled my Coke because of an uneven table surface while speaking with a staff member. Since it was cola, my hands became sticky and uncomfortable. As this was my first visit to Nando’s, I also felt awkward and unsure where I could properly wash my hands afterwards. The only help I received was a few napkins. Nobody offered another table, proper assistance with cleaning, or any real concern about the situation. I ended up cleaning everything myself and staying at the same uncomfortable table.

It is disappointing because the atmosphere and food quality had good potential, but customer care during an awkward situation felt very indifferent.

If necessary, I can also provide receipts and visit evidence/photos from the visit.

Received a Gift Card for Nandos for a birthday present. Went to use card and it had expired. I have emailed numerous times and received no reply. Not good customer service, very surprised.

The staff are really friendly and helpful especially Donna at the Edinburgh fountain park restaurant. I also especially like the peri hot ketchup 😋

Andy was very good at Brent cross shopping centre . Very welcoming

Nando’s - what on earth are you thinking charging the prices you do? You’re a fast food restaurant serving basic food. Over £11 for just a chicken breast, over £8 just for a portion of chips?!
Don’t get me wrong here, the pricing is clear and it’s a choice for consumers to pay the prices set, however, for fast food your pricing is absolutely ridiculous for the food you serve.

Ordering was simple and easy. The food arrived promptly. Now I love a Nando's, but, the portion sizes for their sides are terrible! Over £5 for their mac n cheese and you get enough to feed a small child! Is it supposed to be a kids' size? At least give us a decent portion!

Visited leamington spa … took over 25 mins waiting at the till (think staff member was new).. then they got my order wrong - twice!!… HOWEVER staff very apologetic. Willow and Adam were great and they gave us free deserts to make up for it . They both knew how to treat customers well

Our server Kathleen, Linette and Caroline were amazing and really uplifted my mood and the food was amazing

NANDOS ALTRINCHAM
i chose to collect a meal at 7:40 but my bus was also at 7:40 so i went in and said please can you have this ready sooner so i don't miss the bus, and it was ready within two minutes

Undercooked chicken and horrible service

I have been to this branch in Stockport and this is the worst one I have ever been in there reputation is depleted hugely from this place
I went with my family and the food was terrible uncooked chicken!!!!
I complained about this they replaced with the same undercooked chicken that
Was appallingly awful and so dangerous to myself and my family
The service was awful too by both the staff and the manager this is face was worse !
My only salvation was not feet of salmonella poisoning literally!!!

I would avoid this place like the plague uncles you too want to spending out a lot for this poor service and terrible risk to your life

I have really lost any respect for the company now and will never place myself or my family and friends at this risk
Please be aware people do not go to this place

I visted nandos Notting Hill on Saturday April 25 around 6.30pm. I went to the till to put my order no body wasn't by the till a good 5 minutes I tried to contacted a short blonde girl to take my order she was very rude , disrespectful and told me she cant take the order. I am a regular nandos customer this is the first time I just encountered a very bad and unwell coming member of the stuff. I contacted the manager and tried to explained the situation he wasnt interested just ignored me. I will not visit the Notting Hill branch any more.

This is for the Sutton Coldfield parade branch recently i visited with a family member front of house was friendly and everything was fine we was seated next to the window where the wooden panels covering the windows had come out of the runners at the bottom which could be very dangerous if it came out of the top after looking over at the grill the chef had a very long pony tail that was not covered or in a hair net and the cutlery was filthy all the bottles of sauces had not been cleaned and no one came to see if our meal was ok or take the “chick on a stick” from our table and our chips was not cooked properly

An amazing place to eat at!! Great employees especially Ms Nisha and Raussan they are so lovely! Will recommend coming herd to eat out

I ordered a hearty bowl salad. All i got was sweet corn and coselaw which I could have got from a supermarket a few gherkins and some sorry looking leaves and I paid £9. It was also advertised as having healthy grains on it. There were no grains at all!!

Went to Nando’s on the boardwalk in Lakeside shopping centre this afternoon with friends. Very quiet but I’d expect that at 4:00pm on a weekday. We went for some food before going to the cinema.
We ordered 3 meals. I ordered mine easy order half a chicken, spicy rise and coleslaw.
Food came out and the portion wasn’t what I expected it at the chicken looked as though it had been quartered. So was told that’s how it is now. Tucked into the chicken breast and it was half cooked. Called the manager over and asked in the end if could re cook my meal.
They did, only to receive the second meal with. Proper breast from half a chicken, tucked into all was good, then started to open up the leg to find it well, undercooked very very pink, slimy and unedible. As it’s the second time. I asked for a refund only to be told inneed to fill out a form to get my money back in 7-10 working days. What the hell…. To add insult to injury we had to leave the film we went to watch as I have had a very bad evening with stomach cramps, the squits, and everything else. I’m not very happy as my evening has been completely ruined.

Nando's Wembley
Surprisingly fast service, given there was a big match on.
You know the food you're getting. No complaints!

Food was cold and expensive

We drove into Bicester town for Nando’s after shopping at Bicester Village and the experience was night and day. We were left waiting at the Nando’s door despite there being empty tables upstairs . When customers left tables downstairs we were told by a really unpleasant girl that they don’t have time to clean them so we were sent upstairs which was cramped and small and how we found out there were several empty tables . When we decided to leave she was sarcastic and rude but we didn’t bother to respond to her negative and ugly attitude

A few months ago order wasn't delivered with updates and after 2 hours nothing, took about 3 weeks to get the money refunded. Today garlic bread was totally burnt black, chicken in the burger chicken was smaller than before, creamy mask good as was the 🐥 wrap. Deleted the app and won't recommend or use Nandos again. Seems to be going downhill fast in my opinion.