Napiers the Herbalists Reviews 

4,594
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,025 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and high quality, often noting how well they work and deliver results. Many appreciate the natural ingredients and the pleasant experience of using them. The delivery service is frequently highlighted as quick, prompt, and well-packaged, ensuring items arrive safely. People also commend the excellent overall service and easy ordering process. However, some customers noted occasional delivery issues, including longer times, lack of tracking, or damaged items. A few also found certain products ineffective or reported adverse reactions.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting them as effective, carefully made, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as effective, carefully... See more

Order

People report positive experiences with order, highlighting the ease and straightforwardness of the ordering... See more

Service

Customers consistently note positive experiences with service, often describing it as wonderful, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found these products at the shop in Edinburgh. Goodnight blend is gentle but effective on my chronic insomnia. Scottish Speedwell day cream is not a heavy cream so it does not weigh on my skin, an... See more

Rated 5 out of 5 stars

I have been purchasing from napiers for a few years now as I have found some amazing products that are now staples in my beauty and health care regime that I couldn't be without. Delivery is always su... See more

Company replied

Rated 5 out of 5 stars

I found Napiers quite by accident but I'm so glad I did. I've been using their ginger body wash - it lathers, you don't need much & the scent is gentle, detox body oil - gentle smell, silky oil &... See more

Company replied

Rated 5 out of 5 stars

As always completely reliable, all my herbal remedies shipped promptly & carefully packaged. I've been using Napiers for 8+ years & they've always provided excellent service. It's also one of my first... See more

Company replied


Company details

  1. Wellness Center
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop
  4. Herbalist
  5. Vitamin and Supplements Store

About Napiers the Herbalists

Written by the company

Napiers

Napiers The Herbalists

A Trust Kept Since 1860

Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.

Napiers

Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.

Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.

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Napiers the Herbalists

Written by the company

We care about your health

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(4,594)

951 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy delivery and well-packaged…

Speedy delivery and well-packaged items.
Very pleased with the items I have ordered. Looking to get more.

July 22, 2026
Napiers the Herbalists logo

Reply from Napiers the Herbalists

Hi Nuria,

Really glad everything arrived quickly and in good shape. Hope you find plenty more to enjoy when you come back. Thank you for the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Great service and quality products

Great service and quality products

July 21, 2026
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Reply from Napiers the Herbalists

Hi David,

Thank you. Great service and quality products is what we're aiming for. We appreciate the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

IM SLEEPING A WHOLE LOT BETTER SINCE…

IM SLEEPING A WHOLE LOT BETTER SINCE ORDERING WILD LETTUCE TINCTURE, I HIGHLY RECOMMEND FOR PAIN AS WELL. I WILL BE GOING BACK TO NAPIERS FOR FUTURE PURCHASES. I WISH I HAD FOUND THEM YEARS AGO, CANT FAULT THEM .

July 1, 2026
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Reply from Napiers the Herbalists

Hi Justin,

Really glad the wild lettuce tincture has been making such a difference with both sleep and pain. Thank you for the enthusiastic review and for the recommendation. Hope it continues to work well for you.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, good information about the product, and speedy delivery.
I chose the DPD delivery method as I avoid Amazon always, and DPD are always efficient, on time and polite.

July 21, 2026
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Reply from Napiers the Herbalists

Hi June,

Really glad the ordering, product information and delivery have all been good. And noted on the DPD preference. Thank you for sharing that feedback.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Excellent Napiers the Herbalist…

Excellent Napiers the Herbalist products and fast delivery. Thank you.

July 20, 2026
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Reply from Napiers the Herbalists

Hi there,

Thank you. Really glad the products and delivery have both been to a good standard. We appreciate the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Very easy to order

Very easy to order, arrived really fast, very pleased with the service thankyou

July 21, 2026
Napiers the Herbalists logo

Reply from Napiers the Herbalists

Hi Susan,

Really glad the ordering was easy and the delivery quick. Thank you for the kind words.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Old Company ..great value .

Delighted to be dealing with a Scottish company ...good to support local business..great service ..quality products and fair prices .

June 30, 2026
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Reply from Napiers the Herbalists

Hi Rosemary,

Really glad to have your support. Quality products at fair prices from a Scottish company is exactly what we're here for. Thank you for the kind words.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

I am working with CLAID consultants and…

I am working with CLAID consultants and Napiers herbal medicines for Lyme disease; they have so much knowledge and I feel safe with their guidance. How I wish allopathic doctors were the same! Wonderful service and trusted herbs

June 29, 2026
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Reply from Napiers the Herbalists

Hi Louise,

Thank you for such a thoughtful review. Managing Lyme disease is a long and often difficult road, and it's really good to hear you feel safe and supported in the guidance you're receiving. We hope the herbs continue to play a useful role in your treatment.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Fabulous service and the product does a…

Fabulous service and the product does a great job . Helping my dry eye issue beautifully

July 20, 2026
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Reply from Napiers the Herbalists

Hi Penny,

Really glad the eye drops have been helping with the dry eye. Thank you for the kind words about the service too.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Efficient arrived on time well packed…

Efficient arrived on time well packed .kept informed of delivery

July 20, 2026
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Reply from Napiers the Herbalists

Hi Diana,

Efficient, on time, well packed and kept informed throughout. Really glad it's all come together well. Thank you for the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Best creams

Very helpful customer services and quick delivery of the best creams

July 20, 2026
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Reply from Napiers the Herbalists

Hi Janet,

Really glad the customer service has been helpful and the delivery quick. Thank you for the kind words.

All the best,
Arjun
Napiers Customer Service Team

Rated 4 out of 5 stars

These are for my husband who has dry…

These are for my husband who has dry eyes. He has tried them & said they do feel better than his current over the counter dry eyes drops

July 20, 2026
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Reply from Napiers the Herbalists

Hi Beverley,

Really glad to hear your husband has found them more comfortable than his usual over the counter drops. Dry eyes can be persistently uncomfortable so that's a meaningful result. Hope they continue to work well for him.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

CoQ10 is important

I was interested to find a more absorbable CoQ10
It is expensive and I was glad to be able to save money as we need it daily.

July 20, 2026
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Reply from Napiers the Herbalists

Hi Eve,

Really glad we could offer a more absorbable option at a price that makes daily use more manageable. CoQ10 is one of those supplements where quality and bioavailability really do matter. Thank you for the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Napiers has been one of my favourite…

Napiers has been one of my favourite suppliers.. lovely products and trust the name.. thank you

June 29, 2026
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Reply from Napiers the Herbalists

Hi Sjaan,

Really glad we've earned that trust over time. Thank you for the loyalty and the kind words.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

It arrived on time very happy with my…

It arrived on time very happy with my purchase

July 20, 2026
Napiers the Herbalists logo

Reply from Napiers the Herbalists

Hi Irene,

Really glad it arrived on time and that you're happy with the purchase. Thank you for the review.

All the best,
Arjun
Napiers Customer Service Team

Rated 5 out of 5 stars

Love Napiers products

Love Napiers products. A great trusted name....

July 14, 2026
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Reply from Napiers the Herbalists

Hi Ruth,

Thank you so much - a trusted name is something we've worked hard to maintain, and it's always lovely to hear it acknowledged. Great to hear the products have been to your liking!

All the best,
Rebecca
Napiers Customer Service Team

Rated 5 out of 5 stars

Correct order came quickly

Correct order came quickly - very pleased

July 17, 2026
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Reply from Napiers the Herbalists

Hi there,

Really glad it all went smoothly and arrived safely to you. Thank you for the review.

All the best,
Rebecca
Napiers Customer Service Team

Rated 5 out of 5 stars

Delivered a few days after my order…

Delivered a few days after my order loving the product thank yo
u

July 17, 2026
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Reply from Napiers the Herbalists

Hi Jean,

Glad your order arrived promptly and that you're loving the product - that's just what we like to hear! Many thanks for taking the time to leave a review.

All the best,
Rebecca
Napiers Customer Service Team

Rated 5 out of 5 stars

Good customer service

Good customer service. Useful description of products. Good packaging. Overall a good experience and I would be happy to use their products again.

July 15, 2026
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Reply from Napiers the Herbalists

Hi there,

Thank you for your kind review. We put a lot of care into every part of the experience, from customer service to product descriptions and packaging, so it's wonderful to know it all came together well. We look forward to welcoming you back!

All the best,
Rebecca
Napiers Customer Service Team

Rated 5 out of 5 stars

Great experience

All products are of great quality, delivery was very quick

July 9, 2026
Unprompted review
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Reply from Napiers the Herbalists

Hi Mags,

Wonderful to hear, quality products delivered quickly is exactly what we aim for. Many thanks for taking the time to leave a review!

All the best,
Rebecca
Napiers Customer Service Team

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