nationalboatcovers.com Reviews 2

NO/POOR WARRANTY SERVICE: I have a warranty issue that has been "in-process" for over a year. They have stalled and stalled. They do not get back to me and have ghosted me now on my last email for about a month.

I placed an online order for a bimini top for my boat on 7 Jul 2024. They stated that all parts were in stock and would ship in 1-3 days (printed directly on the invoice) and went ahead and charged my credit card. I only received some of the parts. Some parts arrived as expected. Some arrived late. Some never arrived. I asked about the missing parts and was told they were NOT actually in stock but they would ship in a couple of weeks. They did not. I asked again, three times. Each inquiry elicited this same response with a new expected ship date. This was all done via email. Then I called customer service on the phone. There was no answer. It said to leave a message. I did but they never responded. Finally, after two months of dealing with this, I requested a refund. They told me I would have to pay a 20% restocking fee and pay for return shipping. I protested since this is happening because they never sent everything I paid for in the first place. They replied saying they would waive the restocking fee and provide me a return shipping label, but I have not received that either. I have documentation of all of this in emails with the exception of the one phone call. I have filed a fraudulent charge claims BBB, FTC and my credit card company.