National Pallets Reviews 

Complete scam. Time after time.

Claim attempted collections and bill extra charges despite not even trying to collect.

We went as far as supplying CCTV footage to show that no collection was attempted despite goods are ready. Company just blackmails us for further charges or won’t collect and won’t refund.

After failing to collect on agreed day, nothing second and cancelled my collection on the 3rd. You cant speak to a real person, just sn AI bot. I will never deal with again . I nearly lost a 4k order because of this shower of idiots . Just remember that, once they have your money, you will not be able to contact them and get answers.

Shiela R done a fantastic support by providing the resolution on a very comfortable customer sercice experience

Had to update some info last minute, johnny L. Helped me within minutes to get all the info updated. Great customer service would reccomend.

Absolutely amazing service provided by Johnny from National Pallet Ltd. He went above and beyond to sort out the mess caused by the incorrect address entered by the staff at the collection point. Professional, helpful, and highly efficient throughout the whole process. Truly outstanding customer service — highly recommended!

Good customer service from Shiella R. Solved the issue fast.

Website was easy to use, received a VAT Invoice via e-mail, then had to cancel the booking and was able to complete this the day before the collection by chat with Shiella R, the refund will be returned within 3-5 days. I will use the website again, without hesitation. Thanks very much, Gerry @ Envirotech

On time and very polite and helpful

When I booked the pallet it indicated that delivery would be in two days but it took over 6 days
The tracking number didn't work, you can't talk to anyone and the 5 chat room talk gave wrong information or no information on the whereabouts of my pallet, the complaints email is not answered, so a very bad experience all round and although they did give a refund of £20 it did not compensate for the hassle and work time lost. Would use another company next time even it it costs more

Delivery was late by almost a whole week.. communication was poor, I had chase multiple times and they didn't take any responsibility

Great service. Had great comms from Shiella R. Thank you 🙏

Very helpful customer service

Johnny L was very helpful in sorting out an issue I had promptly and professionally.

Shiella R was amazing in helping with an easy cancellation and refund

Great experience in a last minute change of pallet collection. Shiella R assisted and got things sorted with no drama. First class service from friendly helpful people. Thanks

Failed to collect on the stated date, no communication and very difficult to find any contact details. When I did contact reply was slow and incomplete. Online tracking eventually showed pallet collected even though it was still on my drive!! Only managed to confirm its final
collection by tracking down the local haulage company via other contacts. Would not recommend.

I found Sheila R very helpful, she was professional, and efficient,while assisting me with my collection query The live chat was very good and it was a quick response and promptly answered
The collection Driver was brill, he called to let me know he was on route really professional. all in all a very good collection and no issues, first class. thank you Graham Leicester.

Excellent and super-quick service provided by Shiella R today

Very simple service to use - always turn up and deliver on time - used several times, no issues at all

My issue was dealt with very quick and the agent i spoke to was very helpful. Shiella R