My pallet was picked up on time, but it wasn’t delivered at the scheduled time, and I’m not sure why. I contacted customer service, and they kindly arranged a free redelivery. Shiella R from customer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was initially a problem with the delivery. The pallet was taken back to the depot and stored for several days, then successfully delivered on the second attempt. I though that the storage charge... See more
Easy to arrange online Simply entered the pallet details, selected a collection and delivery date. They called ahead to book both the collection and delivery. All despite me not speaking directly to... See more
It was a bit confusing for me (a layperson) to understand what sort of service to book. Once I got past that point, I'm happy to say that the service was on-time and efficient. I also want to give Ang... See more
Company details
Information provided by various external sources
We are one of the UK and Europe's largest online pallet delivery service providers, offering you reliable, fully track-able pallet delivery. Visit our site today!
Contact info
United Kingdom
- www.nationalpallets.co.uk
4.0
Great
968 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Easy to arrange online
Easy to arrange online
Simply entered the pallet details, selected a collection and delivery date. They called ahead to book both the collection and delivery. All despite me not speaking directly to anyone, very impressed - will use again.
November 19, 2025
Unprompted review
Very helpful
Very helpful. Helped me change a collection address. Very easy
November 24, 2025
Unprompted review
Very bad experience no one turned up…
Very bad experience no one turned up for collection three days after many calls and email someone come and collect then they drop off customer one pallet one pallet was missing then after emails then they find out pallet and they deliver we lost 😡 customer due to there delivery service awful no response even from email 2 days.
November 6, 2025
Unprompted review
Great customer service!
It was a bit confusing for me (a layperson) to understand what sort of service to book. Once I got past that point, I'm happy to say that the service was on-time and efficient. I also want to give Angela a shout-out for her excellent customer service in getting me proof of delivery in a few hours of asking.
November 21, 2025
Unprompted review
Been helped Shiella R best service
Been helped Shiella R best service, always always response to help and get you in the picture
November 19, 2025
Unprompted review
Collect & deliver…
Very Professional from first contact to completion of delivery.
November 4, 2025
Unprompted review
My questions were sorted with very…
My questions were sorted with very quickly and professional by Shiella R, with regards to my pallet delivery, thank you .
November 12, 2025
Unprompted review
had to pay charges again to deliver
they couldnt deliver due to tree on the street we had to pay charges for storage and delivery again
October 20, 2025
Unprompted review
Shiella R was very helpful and…
Shiella R was very helpful and efficient. Hopefully I will get my delivery today!
November 7, 2025
Unprompted review
Great customer service
Angela A dealt with my query quickly and was very helpful. The man that collected my order was also friendly and helpful.
November 6, 2025
Unprompted review
Sheila R was a pleasure to deal with
Sheila R was a pleasure to deal with, very polite, professional and speedy with my request.
No issues with the booking process, cost effective and easy to use.
November 4, 2025
Unprompted review
Easy to organise a collection and they…
Easy to organise a collection and they talked me through the right options for my oversized package.
Shiella R was super helpful in sorting my lost invoice out also.
Will use again.
October 30, 2025
Unprompted review
Quick and well handled by Alyssa
October 29, 2025
Unprompted review
great service
Shiella R was fantastic! Efficient and quick- will use again.
October 29, 2025
Unprompted review
Excellent service..
Excellent service, highly recommended, collection on time delivered on time... Thank you
October 8, 2025
Unprompted review
Driver failed to collect due to access…
Driver failed to collect due to access issue rebooked after paying a charge for nothing and failed to turn up a second time.
October 10, 2025
Unprompted review
Excellent service.
October 7, 2025
Unprompted review
Change of address after order
Zyredale was very helpful, resolved my query without any problem.
October 22, 2025
Unprompted review
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