National Pallets Reviews 

Absolutely appalling. "System Glitch" meant my pallet showed as collected when it wasn't. Promised collection next morning as a priority. Failed at that as well. First and last time i will use them. I have requested a refund and will be finding a different company who can actually do the job

I can't reply so adding my response to national pallets here: The number i gave is the correct one - this is the whole point, the pallet showed as delivered the next day but was not - you'll have the multiple call recordings of my conversations with your team. I can even supply the ring doorbell footage of the delivery about 5 days later if you want!

Disappointed that they fail to collect the pallet and no able to communicate this nearly a week late. Several email later, and chasing to found this out. Clearly luck of communication with customer.

Save yourself a load of hassle and avoid this company at all costs.
To sum up the experience, and I've experienced all the below on the only two pallets I've ever sent with them ...... (And will only send with them!)

Couriers turning up a day early (Than the scheduled collection date)when its not ready / no-ones around, then not turning up at all on the due collection date, Pallets being marked on the online tracking system as 'Cancelled' mid way through the delivery and no one knowing why, or the whereabouts of the item (Still to this day!),
Second pallet - being marked as 'collected' on the tracking even though 4 days later its still sat here on my yard not collected. The first pallet arriving at the destination of the second pallet (Delivered to wrong address even though the delivery stamps stated the correct address), around 150 miles apart.
Very poor communication - you physically cant get hold of them by phone, the line just dies after one ring. The online chat system just takes you in circles "we're very sorry for the convenience and will provide you with an update as soon as we hear back" and you get no update, so you try again the following day, except your greeted by another agent now and have to go through all the details again only to be promised fake promises and lies once again.

Save yourself a whole heap of hassle and unnecessary stress and just pay a bit more and send your items with a reputable, reliable company such as some of the larger pallet companies.

Ivy on live chat was very helpful but the information received by her and passed on to me from the courier was unfortunately totally wrong.

Used Haulage, couldn't track the shipment and was delivered a day late

Fast prompt pallet delivery great job thank you guys 👍 A+++++

Shiella was really helpful with my issue, really nice and got straight to it without needing to ask me so many questions.

I am very grateful for their affordable and efficient services. I have never had issues with any of my pallets as they were collected and delivered promptly. Thank you for the good work!

Recieved delivery eventually. Still you guys need to work on communication.
I was told i will recieve delivery on the day for sure 2 days in a row. Recieved next week. I was waiting 2 whole days for nothing.

Awful service , would never use again!

This was a very poor experience, collection was a week late and delivery was 3 weeks later than scheduled, which is a disgrace. The only reason this is not 1 star is because the support staff (online chat) were prompt in their replies and the item did eventually arrive. This was a delivery from UK to Ireland.

I currently have a missing incoming pallet delivery and no way to contact anyone or find out where it is. They have subbed the delivery out to a courier and say they can't get in contact with them, and won't tell me who it is so I can't make any effort myself to locate the pallet. The chat agents are worse than useless. Do not use this company.

The delivery was collected and delivered of my pallet was done smoothly and efficiently. Will definitely use the system again.

Pallet was not picked up on designated date
Had to use a Sameday service at an extra cost to myself

Do not use this company. Booked a pallet for a special next day delivery service but it was never collected. Promised to issue a refund but will see if this happens.

Pallets were not collected - driver claimed that they were not there for collection which was simply not true as they were on a customers drive.
No contact number to use to report this or discuss resolution. It took 5 days for someone to respond by email and another week for the pallets to be collected. They demanded another payment in order to attempt a further collection. Absolutely abysmal service

Came to pick up my pallet didn’t knock on the door or speak to anybody and just Left
With no explanation Didn’t leave ticket in the letterbox or anything to say they’d been

Then charged me £25 For an attempted collection acceptable pallet even though I paid for oversize from the service is quite disgusting

The system was easy to use. they collect and delivered
when they said they would. Overall great service thank you

The worst parcel company on the planet, operates under various names such as parcel2go etc. You cant speak to anyone as its all done on Live Chat, the people on Live Chat are not interested in sorting there issues out. We were charged £30 for a failed collection even though there driver didn't turn up! When the driver didn't turn up again, surprise surprise another £30 explained we had CCTV and we are a secure site, not bothered either pay the £30 or lose your original money.....Eventually admitted they had made a mess but we had to email "Concerns" to sort it out, "Concerns" never even bothered to Reply

As a regular client, I am very grateful for their affordable and efficient services. I have never had issues with any of my pallets as they were collected and delivered promptly. Thank you for the good work!