The property has blistering, peeling plasterwork in both the lounge and bathroom. The master bedroom has black mould around the window. You should also know that there were hundreds of ladybirds hiber... See more
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National Trust English Rivera. When Did It Become NT Policy to Allow Your Front Line Staff , Meeting The General Public to Where Their Own Made Badge Advertising Their Sexual Agenda as SHE / HE . Out... See more
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I’m increasingly finding that some of the National Trust sites are tired and grimy and in great need of deep cleaning or renovation. I went to Saltram today, there were dog turds in the courtyard entr... See more
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Dryham park Visit today, Parking good, bus to main entrance much appreciated, gardens were wonderful , well attended.House a little dark, interesting. Cafe, not enough choice all pastry or bread,... See more
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Company details
Written by the company
As Europe’s largest conservation charity, we look after nature, beauty and history for everyone to enjoy. We do it with the help of millions of members, volunteers, staff and donors. Without this, we couldn’t care for the miles of coastline, woodlands, countryside and the hundreds of historic buildings, gardens and precious collections we protect. Your support keeps nature and history flourishing. You help us care for: - More than 780 miles of coastline - More than 250,000 hectares of land - More than 500 historic houses, castles, parks, and gardens - Nearly a million works of art In 1895, our founders, Octavia Hill, Robert Hunter and Hardwicke Rawnsley pledged to preserve our historic and natural places. Their aim was not only to save important sites, but to open them up for everyone to enjoy. They created the National Trust, and more than 125 years later, their mission is at the heart of everything we do. We protect and care for places so people and nature can thrive. Many millions share the belief that nature, beauty and history are for everyone. So we look after the nation’s coastline, historic sites, countryside and green spaces, ensuring everyone benefits. From wild and precious places to the world outside your window the National Trust offers access, enjoyment and a chance for everyone to help out. Nature and the historic environment are under threat. They’re essential to everyone, they enrich people’s lives and are part of the fabric of society and they urgently need more care. Our shared places stretch across the nation, from Lizard Point in Cornwall, to Lindisfarne in Northumberland and Florence Court in Northern Ireland. As well as looking after the places in our care, we work with communities and partners across the nations to protect nature, beauty and history in towns, cities, villages and countryside.
Contact info
Heelis, Kemble Drive, Swindon, SN2 2NA, United Kingdom
- 0344 800 1895
- enquiries@nationaltrust.org.uk
- www.nationaltrust.org.uk
2.1
Poor
2K reviews
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Replied to 100% of negative reviews
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I think that the National trust do a…
I think that the National trust do a exceptional job under such stressful circumstances.
They can't get everything right, but on the whole they are getting most things that matter right.
Just a shame that 2 volunteers at Arlington court in North Devon were not as friendly as the majority we have come across over the years.
March 31, 2025
Unprompted review
Reply from National Trust
Hi Sharyn,
Thank you for sharing your thoughts and experiences. It's lovely to hear your appreciation for the work that we do.
I'm sorry you didn't receive a friendly welcome from some of the team at Arlington Court. We strive to provide great customer service across all areas, so I'll provide feedback to the team there.
Thank you again for your feedback and continued support. I hope you continue to have many enjoyable visits to the places in our care.
Kind regards
Steve
National Trust
Easy product exchange from Dunham shop
January 6, 2025
Unprompted review
Reply from National Trust
Hi Jonathan,
Thank you for your 5* review.
I'm glad to hear you had a good experience with the team at Dunham Massey shop. I will pass on your kind comment to the team.
Thank you again for your feedback and for your valuable support.
Kind regards
Steve
National Trust
A great organisation ruined by the WOKE…
A great organisation ruined by the WOKE Left. Attitude is unacceptable and their dislike of actual Great British History is a disgrace!
I emailed the organisation about this and the response was basically “it’s what we want to do”.
Needs to be closed or these “I’m always right” spongers should be sacked!
March 8, 2025
Unprompted review
Reply from National Trust
Hi Russ,
Thank you for taking the time to review.
I'm sorry you're disappointed by some of our work.
The word “woke” seems to mean different things to different people so it’s hard to comment on that specifically.
Our work is always guided by our purpose which is to promote the preservation of nature and history for everyone, and we want to make everyone feels welcome.
We don’t necessarily expect everyone to be interested in everything we do, and that’s ok. Different people want different things from their membership. We haven’t stopped doing all the things that made you join in the first place, we’re just doing other things as well.
Thank you again for your feedback.
Kind regards
Steve
National Trust
Very disappointing
Visited Cotehele to see the Daffodils and very disappointed. Hardly any Daffodils around the grounds and the very small display inside the building was also disappointing. £51 entry for 3 adults and no concessions for OAPs is a huge amount to fork out. The annual membership is massive and only affordable to the rich. The cafe was also disappointing with only 2 sandwiches and no vegan choices. We had jacket potatoes which were very small with hardly any toppings and a feeble side salad. Also very expensive. An expensive and disappointing few hours.
March 18, 2025
Unprompted review
Reply from National Trust
Hi Maria,
Thank you for taking the time to review.
I'm sorry you had a disappointing visit to Cotehele.
Due to this being an outdoor seasonal event we do need to rely on the weather to ensure a good display of daffodils, so some years may be better than others. The recent frost we experienced in the days leading up to the festival did not go in our favour, but now the sunshine has been out for the a couple of days we are starting to see more daffodils appear in our gardens. As well as other spring delights such as our magnolias.
I'm sorry you also find our prices to be too high. We understand that there are still many pressures on people’s finances at this time. This year’s prices reflect the continually rising costs of the materials, utilities and labour needed to maintain the day to day running of our places and to conserve them to the highest standards. They also account for the cost of conserving our historic buildings.
I've ensured your comments have been shared with the relevant teams.
Thank you for your feedback and valuable support.
Kind regards
Steve
National Trust
We purchased membership for two of our…
We purchased membership for two of our great grandchildren at Durham park on 18th February but as yet we have not received anything, I have phoned twice and been told there is no record of the membership, I've emailed the receipt and also sent a photo of the receipt and the green form we were given when we paid, we have had absolutely no.feedback from National Trust despite someone on one of their Facebook pages trying to help me. I find this disgusting, I'm feel like I'm banging my head against a brick wall
February 18, 2025
Unprompted review
Reply from National Trust
Hi Antonie van der Vliet
Thanks for leaving your review and for providing more details when we asked.
I'm so sorry to hear about the difficulties you've experienced. I've asked our Supporter Services Centre to look into things and they'll be in touch shortly if they haven't been already.
I'll follow it through with them to ensure we resolve this promptly.
Thanks for your support.
Chris
National Trust
Great places to walk
Great places to walk and visit across the ountry with family, friends and dogs. Just remember parking could be busy on summer.
March 1, 2025
Unprompted review
Reply from National Trust
Hi Rebecca
Thanks so much for your positive comments.
I hope you've had lots of amazing family days out at the places we care for.
And thanks for the warning about our car parks. As the weather improves we'd recommend checking our website and the relevant pages with regards to parking arrangements. Easter is usually particularly busy but webpages will often tell you when is best to arrive to beat the queues.
Thanks for your support.
Chris
National Trust
Decided to go to wightwick manor…
Decided to go to wightwick manor wolverhampton today unfortunately not enough parking spaces so as a member i wasnt happy.Ended up at himley hall loads of car spaces there.I wont be renewing my membership this year for the national trust.
March 8, 2025
Unprompted review
Reply from National Trust
Hi Martin, thanks for taking the time to leave a review.
I’m sorry you visited Wightwick only to find that you couldn’t park – that must’ve been frustrating. We used all our available parking, and tried to manage the numbers, but on the first warm weekend of the year we just couldn’t park everyone and we had to turn some people away. I hope we can welcome you back for a repeat visit in the future.
Thanks again for taking the time to leave a review, and for your support.
Best wishes
National Trust
What has happened to national trust
What has happened to national trust. Tried to visit cardingmill valley, after driving miles, got turned away, carpark full, maybe if they hadn't closed the upper carpark we wouldn't of wasted hours travelling. Trying to visit anywhere over the festive period was impossible too. Membership is being cancelled and I would seriously advise anyone not to give them your money. I'm all for conservation but as members we get turned away, ripped off in the cafes and get absolutely no perks
February 22, 2025
Unprompted review
Reply from National Trust
Hi Onlymemrp
I'm sorry you were disappointed by your experience. Our places often become very busy as the weather improves, and at popular times of the year like Christmas and Easter. It can cause difficulties in our car parks.
The Carding Mill Valley webpage contains a warning about parking "The car park at Carding Mill Valley can reach capacity on weekends or school holidays, please come prepared to park offsite." So we do our best to warn about the possibility of parking issues.
We're sorry to be losing your membership. But hope you've had some amazing days out at the 500+ places we care for.
Thanks for your support.
Chris
National Trust
Parking mayhem
Visited Wentworth castle on Sunday 2nd arrived 10.30 queued for 45 minutes had to ask to be told the car park was full at least 50 cars trying to turn around in a single track road . Surely a property this size should have an overflow car park ?
March 2, 2025
Unprompted review
Reply from National Trust
Hi mj gladders, thanks for taking the time to leave a review.
I’m sorry you found it difficult to park at Wentworth Castle Gardens recently. We do have an overflow carpark, however it’s on the grass hill next to the main carpark. Unfortunately, because of the wet weather recently, we can’t let visitors park in the overflow car park at the moment. Despite two layers of reinforcement, the ground is too wet and boggy to park on. When the ground is so wet, it can lead to dangerous conditions when people are leaving. It also runs the risk of cars getting stuck in the mud. I’m afraid on 2nd March, we didn’t have a choice but to close the overflow car park. I’m sorry that this impacted your visit, and I hope we can welcome you back again in the future for a repeat visit.
Thanks again for taking the time to leave a review, and for your support.
Best wishes
National Trust
In December 2024 I order a NT gift…
In December 2024 I order a NT gift membership for my daughter and her partner. Temporary cards were emailed to me along with the promise to send the membership pack and actual cards shortly. By 1st March no cards had been received. I phoned NT to find out what was happening. I was irritated and remain concerned about what I was told:
1) I was told the issue was caused by me because I had only entered my incomplete postal address information! I objected because I think that is highly unlikely. I take care with my information, especially online.
2) I was told I had also entered only partial postal address information for my daughter! Again I think that is unlikely and certainly don’t believe I would have repeated the same type of error.
3) NT does have all my correct address information anyway, because I’m a member and it used my email address to tell me it was processing my gift application!
4) NT is legally required to have adequate, up to date and accurate personal information when processing but doesn’t appear to have done that. It must also have appropriate technical and management processes in place, and regularly test those, to ensure only lawful processing of personal data happens. It doesn’t appear to have done that either.
5) NT didn’t check or validate my information when processing or allowed it do become corrupted. Neither of which is acceptable.
Hopefully my daughter will receive her cards (oddly she has received other mail from NT) without further delay. I remain concerned however that personal data is not kept secure and is unnecessarily exposed to loss and corruption. NT please urgently review your systems and procedures.
March 1, 2025
Unprompted review
Reply from National Trust
Hi Sharkey
I'm sorry to hear about your experience.
I've asked for some more information so I can complete a thorough investigation and reply in full. Unfortunately, I haven't heard back from you.
I hope the issues are now resolved and your family enjoys their membership.
Thanks for your support.
Chris
National Trust
This site lost my text twice
This site lost my text twice, they are not making it easy to leave feedback...
National Trust family membership was £83 in 2016, raised to £169 in Mar 2025 - way above official rate of inflation.
Do we get more services along with inflated prices? I don't think so. Properties only got older and dustier, cafe food is still mostly unhealthy and even more expensive, children playgrounds are not maintained in many places.. Blossoms are nice though - but there are other non NT parks around as well.
NT management want less visitors paying more to compensate for the loss of working families - good luck with that..
March 2, 2025
Unprompted review
Reply from National Trust
Hi Serg. Thanks for your review. I’m sorry for the disappointment in our prices. We understand there are still many pressures on people’s finances and are very grateful to those members who can continue to support us. This year’s prices reflect the continually rising costs of the materials, utilities and labour needed to maintain the day to day running and conservation of the places in our care. Unfortunately, the costs of conservation typically rise at 2-3% higher than the rate of inflation.
We review our pricing regularly to make sure that we can balance looking after historic places, green spaces and collections to the high standards they deserve with providing high quality days out for visitors. Without increasing our prices this year, we couldn’t deliver our responsibilities as a charity to look after the more than 500 historic places, 780 miles of coastline and 250,000 hectares of land in our care for the nation.
We believe that the new prices still represent fantastic value for money, particularly given the scale of our charity and the number of places that can be visited with membership. They also benchmark competitively against similar organisations and against the costs of products and services. For example, family membership at the National Trust costs the same as buying one takeaway coffee a week. At £8 a month, single adult membership is cheaper than most streaming services such as Amazon Prime and Apple TV (£8.99). Thank you for all your past support.
arrogance of staff
February 28, 2025
Unprompted review
Reply from National Trust
Hi jimmyc. I'm sorry you've had a negative experience with us. It's hard to comment with the little information given, however I hope we get the chance to welcome you back and that you have a better time. Thanks for your support.
I was shocked
I was shocked, staff polite & cafe free from queues. I visited Tredegar House and was pleasantly surprised. staff were pleasant and interacted well with a family (sadly often not the case). Went to the cafe and found that I didn't have to queue (sadly often not the case). Cakes and coffee was nice too. A great day out in Newport.
February 20, 2025
Unprompted review
Reply from National Trust
Hi Gazz, thanks for taking the time to leave such a positive review after your visit to Tredegar. It's great you enjoyed your visit - I've let the team at Tredegar know about your comments.
I hope we can welcome you back soon. Thanks again for leaving a review - and for your support.
Best wishes
National Trust
National trust polices in breech of the law
National trust polices state in many cases they are no fly zones even if they are not genuinely in a no fly zone. This is not accurate and should be corrected immediately they are misleading and in breach of the LAW!!
Trust should be prosecuted for not following the LAW to make matters worse they wanted to charge the photographer money to do it!
You are a shambles and should be ashamed of yourselves
February 12, 2025
Unprompted review
Reply from National Trust
Hi Phil, thanks for taking the time to leave a review.
We’re aware of a recent increase in discussion on the subject of drone use on or over National Trust land. We’ve taken the opportunity to update our website to clarify our policy.
The use of drones is regulated by the Civil Aviation Authority and it is a developing area which is coming under greater scrutiny. Few non-commercial users have the correct training or permission to operate drones, which creates a serious risk to our staff, volunteers, visitors, property, and wildlife. We’ve therefore adopted a strict blanket policy banning the use of drones at our sites. The only exception being contractors or staff who satisfy stringent CAA criteria, have specific insurances and have been commissioned or authorised by the Trust for a specific purpose – and in these cases the activity is strictly controlled.
The regulatory environment regarding drones is rapidly developing. We’ll continue to monitor this development and keep our position under constant review.
Thanks again for taking the time to leave a review.
Best wishes
National Trust
Website not user-friendly re: cancelling auto renewals
I want to support the National Trust, but I also expect to be able to go onto their website and cancel an auto renewal without having to go through the hassle I encountered in trying to do so. I received a letter from them telling me they will automatically take payment from my account in March. This was a surprise because I thought I had already cancelled the auto renew; however, in the letter that arrived, the wording stated: 'If you need to make any changes to your membership or do not wish to renew, please call us before March 14.' Excellent that they at least notify members before taking payment (many companies don't), but to have to phone to cancel a direct debit, seems tedious and wholly unnecessary in this day and age when you should be able to cancel an auto renewal simply. I would have been happy to restart my membership at some point in the future, but having gone through this much hassle, I'm not inclined to do so. Having said this, the person I spoke to on the phone was efficient, well-informed and provided me with excellent customer service. All I have, though, is his word that it has been cancelled. I have made a detailed record of the time and date of the call, just in case...
February 10, 2025
Unprompted review
Reply from National Trust
Hi Carolyn,
Thank you for taking the time to review.
I'm sorry you were frustrated you couldn't cancel your membership renewal through My Account.
We're working to improve the My Account feature and make it more user friendly for our members. I've passed your comments to the team in charge for their consideration.
I'm glad to hear once you got through to our Supporter Services Centre, our advisor was helpful. While I'm unable to check your membership without further information, if you have concerns your renewal hasn't been cancelled, you can email us at enquiries@nationaltrust.org.uk. We can then double check this for you, but I'm confident this would have been arranged after your call.
Thank you again for your feedback and for your support.
Kind regards
Steve
National Trust
Awful website
For such a big organisation, their website is appalling. Trying to renew my membership online.
I logged in fine, went to the renew page, I need to log in again.
Input the same details I just used, the renew page says they can't find my details, that my email/password is incorrect, despite already logging in with the same details on the previous page.
Then it says if I previously had a 'My National Trust' account, I'll need to re-register.
Ok, so maybe that's the issue.
I go to re-register, nope, you already have an account using these details.
Ok, lets try 'forgot my password', get the password reset link, input a new password, click to submit the new password, page just refreshes. Try again, same thing.
Maybe NT don't confirm your new password has been changed, I'll try to log in using the password I just input on the password change page.
Nope, that doesn't work either.
So I cannot log in using my details, I cannot re-register using my details and I cannot change my password, so therefore I cannot renew my membership online.
And now I'm locked out of my account due to too many password attempts.
I've given up and won't be renewing.
Wonder how many customers you lose because of this...
February 8, 2025
Unprompted review
Reply from National Trust
Hi Emma, thanks for taking the time to leave a review. I’ve sent you an email, which I hope explains the reasons you’ve had issues renewing your membership online.
Thanks again for leaving a review, and for your support.
Best wishes
National Trust
Very poor
We have been avid NT members for many many years and still keep our membership going even though we don’t visit as often. I read recently there is a senior concession for 60 year olds (not widely advertised). Having rung up twice now over two months to alter our membership we have been told to ring again next month as it’s too late to change it this month! I feel we are being fobbed off; so once again we pay another month at the full rate. Judging by reviews read here the NT are not doing themselves any favours which is a terrible shame.
February 5, 2025
Unprompted review
Reply from National Trust
Hi Toni,
Thank you for taking the time to review.
I'm sorry you've had difficulties getting your membership changed to our senior rate. I can appreciate your frustration.
We do advise on our renewal mailings that supporters need to contact our Supporter Services Centre to change to our senior rate if they're eligible.
The reason you were asked to call back next month is likely because your monthly payment had already been processed. However, if you email enquiries@nationaltrust.org.uk, someone will be able to complete the change for you.
Thank you again for your feedback and continued support.
Kind regards
Steve
National Trust
As much as I support the NT and enjoy…
As much as I support the NT and enjoy going to places I have an issue. I rang to get the 25% discount, the person on the phone sounded as she did not enjoy her job, sounded quite miserable and was very unwelcoming. Made me feel that I was a unwelcome intrusion on her day. Left me wondering if she would have preferred me to stop my membership rather inconveniencing her with a reduction so that I can stay and support
January 31, 2025
Unprompted review
Reply from National Trust
Hi HJ
Sorry to hear about your experience.
This isn't what we'd expect from our agents. We strive to provide great service through our contact centre.
I'd have loved to investigate this further and provide some coaching to the agent you spoke. Unfortunately, I didn't hear back from you so I can't trace the call.
I can assure you we value yours, and all our members', support. We couldn't do what we do without you.
Thanks again.
Chris
National Trust
Try having just a little consideration…
Try having just a little consideration for people working at the lower grades. Taking a bonus off grade 11’s because the grade 10 pay is too close. Wouldn’t occur to them to actually improve grade 10 pay to more than a few pence above minimum wage.
Try communicating with upper management! Hilarious! state of shock that you would dare to do that.
Higher management far too happy with themselves. Talk to people on lower grades! their opinion of you is low. Try to appreciate your workers a little more, would not recommend as employers under any circumstances
January 25, 2025
Unprompted review
Reply from National Trust
Hi Kath
Thanks for your comments.
We’re sorry to hear your concerns because fair pay is very important to us and over the last three years we have invested over £50 million in annual pay awards for all our staff.
As of April 2025 when the new financial year comes in, the National Living Wage will have grown by over 55% since 2018, squeezing the difference in pay between our lower grades of roles. We have a project to address this pay compression at the Trust, aiming to create more space between pay levels for different types of roles.
Two years ago, we changed how we rewarded our staff in grade 11 roles and moved to a “spot salary” system. The spot salary is negotiated annually with our trade union Prospect. Each year we ask our staff how they feel about pay levels in our annual engagement survey and we’re pleased that the number of positive responses has been improving, especially for staff in grade 11 roles, since introducing the new spot salary system.
I hope I've provided some useful information and thanks for your support.
Chris
National Trust
No clarity, no information and very poor customer service
I made an application to join with my partner for life on the 3rd of January. The National Trust have taken my money from my credit card, but I have received no notification that there was a problem until my wife called them to cancel her membership because of this new membership. They didn’t call me. When I called I discovered there was an ‘incomplete’ membership and that someone would sort it out and get back to me. Four hours later. I called again to find out what’s going on and the lady I spoke to can’t tell me why it was incomplete and the only solution is to send my money back. I have asked to speak to a manager but that is not possible. The only solution is to wait for 2 to 3 days until someone calls me with a refund and a re-application. Not very good customer service at all, especially when they can’t tell me why it has been incomplete or assure me that it won’t be incomplete again, very disappointing.
January 16, 2025
Unprompted review
Reply from National Trust
Hi Bob,
Thank you for your review.
I'm sorry to hear there's been some issues with the setup of your life membership. I can appreciate your disappointment and frustration.
It appears there was an issue with our system which meant your membership information was incomplete.
I understand someone in our Resolutions team is working on this case and will be in contact with you shortly to arrange for the membership to be set back up correctly. I'm sorry again for the inconvenience.
Thank you again for your feedback and for your valuable support.
Kind regards
Steve
National Trust
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