National Vehicle Suppliers Ltd Reviews 

90
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers frequently praise the team for being extremely professional, helpful, and patient throughout the entire process of purchasing a vehicle. Many buyers highlight that cars are frequently delivered directly to their homes in wonderful condition, matching online descriptions and driving exceptionally well on the road. However, some people mentioned experiencing unexpected mechanical failures shortly after taking the vehicle home, alongside notable delays or issues with promised repairs. A few other people also felt that communication became extremely difficult when problems arose, while others noted unexpected discrepancies regarding vehicle appearance and condition.

What people talk about most

Product

Customers consistently note positive experiences with product, emphasizing that vehicles arrive in great... See more

Service

Reviewers highlight positive aspects of service, noting that the team is extremely professional and helpful,... See more

Staff

Customers had positive experiences with staff, frequently highlighting that reviewers found the team... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. While many... See more

Quality

People report ambiguous experiences with quality, as many customers express great satisfaction, stating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service from start to finish! I saw the car online and Mark couldn’t have been more helpful, he offered to bring it straight to my home so I could view and test drive it, and he w... See more

Company replied

Rated 5 out of 5 stars

Mark is a true gentleman of integrity. Having bought a lovely Polo VW from Mark NVS I had a few issues with a boot lock mechanism & the auto-release petrol flap. Mark swiftly & effectively resolved th... See more

Company replied

Rated 5 out of 5 stars

Mark has been excellent from the first contact. Despite being some distance away Mark provided us with all the information we needed about the car and brought it to us to test drive with no obligation... See more

Rated 5 out of 5 stars

I bought a car off Mark back in September & it's been really good, his customer service was great. Being a women, it can sometimes be a bit intimidating buying a car, but Mark made me feel at ease & t... See more


Company details

  1. Used Car Dealer

Written by the company

For a very minimal deposit we bring the car to you for a test drive, making it more convenient.


Contact info

4.2

Great

TrustScore 4 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(90)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a car off Mark back in…

I bought a car off Mark back in September & it's been really good, his customer service was great. Being a women, it can sometimes be a bit intimidating buying a car, but Mark made me feel at ease & there was no pressure, he let me take my time and was very knowledgeable. Just an over brilliant experience.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

In reply to Mark Barclays response of…

In reply to Mark Barclays response of my review I would like to make the following comments;
Firstly, Mark my review is a 'true' and 'honest' one of my appalling experience with you and I want to warn others before they consider parting with their money. Yes, you're correct. I bought a van from you in good faith last year and on reflection I wish I had walked away when you refused to reduce the price and knowing now the condition of the van; not fit for purpose! Also, I didn't realise there was a time limit in writing a review? Perhaps it's because I have a busy life? No business of yours I hasten to add. Reviews can be submitted 'whenever' as far as I'm aware?
Secondly, 'you' refused to take the van back after it initially broke down and 'you' persuaded me to take it to South Wales and book it into a local garage. The fault was a failed injector and instead of the 'one' being replaced, the pair of injectors (or better still, all four) should have been replaced but you paid for just one to be replaced; a cheap repair for you!
I must say, your terminology in your response to my review isn't very professional or business-like atall.
Thirdly, I would like to know where you pluck the 99% from with regards to meeting customers' expectations? Because clearly that is NOT the case. If that was true, you would have done the decent thing and refunded mine and another customers money in full in order to maintain a good reputation but instead we have had to go to the Court. Trading Standards are in place to protect the public, not businesses, and this time they didn't 'back you'.
You did NOT offer me my money back atall! You refused and I have a witness to this who heard the telephone conversation between us on the very same day (an hour afterwards to be exact) I bought the van from you. You are a liar as well as a thief!
Yes I made numerous calls to your mobile and landline (27 calls being abit of an exaggeration, another lie!) because you were avoiding answering my calls and speaking with me. I left you numerous voicemail messages and you still didn't return my calls. Again, not very professional. Making a personal comment about you believing there must be other issues going on just sums you up and again not professional in your conduct. Perhaps I was under alot of anxiety and stress caused by you selling me a faulty vehicle?
Again, another lie about me supposedly taking other people to Court; you are the first one. It is very time consuming and costly but if you had done the decent thing in the first instance and given me my money back as requested (if you're a legitimate business, which you're NOT!), then I wouldn't have to go down this route.
As for your comment regarding reviews being stopped on your website because you didn't want it to look bias, well it's exactly that! Isn't it funny that they are all good 5 star reviews? I wonder how many (if any) are genuine? I would like to remind you that reviews are for people to share their experiences and opinions with other people, good or bad, and unfortunately myself and TWO other people have had VERY BAD experiences and customer service from you. I think there's room for improvement, don't you? Especially with your lack of customer service, professionalism, trust and honesty.
I would like to reiterate to anyone reading this, do NOT trust this man. Do NOT buy any vehicle from this man. He is a CON MAN. I warn you!

December 11, 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

I’m pretty sure we can have this utter rubbish removed, really don’t understand the venom 1.5 years on and we offer to refund and paid your garage for a fix.

This is boring now . I would go to bed Sharon and concentrate on having a lovely Christmas.

Rated 1 out of 5 stars

Avoid at all costs, unless you want to waste your time & money.

After my awful experience with this company I would strongly recommend buyers look elsewhere for a used car. There are plenty of genuine car dealerships out there but this is not one of them.
This company is well known to Trading Standards and we were to learn there are many other buyers duped by this company.

February 11, 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Just a bit of clarity here, this was a 225,000 mile vehicle, we just can’t meet some wild expectations. The car starts and drives and does what it should, had a crunch in 3rd gear which was there on test drive and agreed ok. We have very good reviews and happy customers. I’m sorry we could not meet your expectations on this occasion.

Rated 5 out of 5 stars

Great service

Great service, very polite, understanding and informational

November 6, 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for the Business Mike and I hope you enjoy your new van. Mark & Team

Rated 5 out of 5 stars

My wife’s daughter’s car broke down…

My wife’s daughter’s car broke down shortly after purchasing the garage travelled down without any inconvenience to them collecting and returning it a week later having all been fixed
Due to not having time to clean the car of which we never expected to be done in first place
My daughter was given £20 cash to get it cleaned

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous experience!

Mark was absolutely brilliant! Super helpful, honest and great at communicating with me. The car is fabulous and exactly as described.

September 18, 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for your kind review, we hope you enjoy your car

Rated 5 out of 5 stars

Good excellent service

Definitely deal with the dealer again excellent service

September 15, 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for the kind review and the business

Rated 5 out of 5 stars

I bought a 116d m with great low milage…

I bought a 116d m with great low milage on it . To be fair the car had a bit of a half and half start being written off and then in storage for a good while so I expected a little fixing up . But the car was having a fair few problems . But mark has been amazing and has sorted all the big problems it had and went above and beyond on the customer support making sure the car was in working order and couldn't be more grateful . If your looking for someone you can trust to by off this is definitely the place would definitely recommend

September 17, 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for the kind review and the business

Rated 5 out of 5 stars

NVS (Mark)

We recently went through the process of paying a deposit to reserve a car we were interested in viewing. Mark at NVS was very accommodating and offered a service to deliver the car to us. Unfortunately the car was not the right one for us, Mark was very professional and totally understood and took the car back to swindon, returning in full the monies we paid to reserve the car, it’s not very often you have dealing with car salesmen which are true to their word, I would recommend NVS on my experience a good professional business.

September 10, 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for the kind review

Rated 1 out of 5 stars

Don’t bother

Don’t even get me started on this. Don’t bother buying a car. You won’t see it once he takes it for repairs the next week after you’ve bought it.

We hadn’t resolved it as I had told you to come and collect this blue car as it is literally just sat on my drive as I purchased another vehicle? As yet again the blue cars cluster doesn’t work!! Not road legal to drive.

You authorised these third party repairs and even paid 😂 so how did you not authorise this? I wish I could attach the images of you approving this. I just realised I had left a good review and wanted to make sure people knew the truth. Also none of my emails have been replied to when you asked to continue this over email instead? It wasnt solved you just started ignoring me. And you thought the problem had gone away.

This was my first car bearing in mind. And I’ve been traumatised for life .

Also every ‘courtesy car’ had a fault 😂 or was just completely not legal, smart car with no car seat fixtures bearing in mind I’ve got a 2 year old? Corsa that literally had no coolant or cap and filled with black smoke on the first day. Overheated and stopped driving. The bmw that was a death trap? 6 warning lights?

September 15, 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for your review.

We are sorry that you feel this way about your experience, however we feel it is important to clarify the circumstances surrounding this situation.

When the issue was first raised, we acted immediately to support the customer and provided a courtesy vehicle for the full duration, ensuring they were not left without transport while the matter was being looked into.

Unfortunately, the situation became significantly more complicated when the customer chose to arrange repairs through an unauthorised third-party garage without our approval, which was outside of the agreed process. This intervention led to further issues that were not part of the original fault and made it much more difficult for us to diagnose and resolve the problem correctly.

Despite this, we continued to assist and worked to bring the matter to a fair conclusion, including providing a replacement vehicle and making a financial contribution in order to resolve the situation.

Given the level of support provided, we are naturally disappointed to see such a negative review posted some time after the matter had already been resolved.

At National Vehicle Suppliers Ltd, we take customer care seriously and always aim to deal with any issues fairly and responsibly.

Rated 5 out of 5 stars

Very friendly and approachable

Very friendly and approachable.
Delivered when he said he would. Coming back the day before the MOT runs out to collect and aort a new MOT out. Will leave a van on the day

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a Citroen Cactus C4 from NVS

Bought a Citroen Cactus C4 from NVS. Great service. Car had been parked up for a while and the engine management light came on after 24 hours. They took the vehicle from me and gave me a car to use. My Cactus was back in 24 hours, and it's been perfect since. Great condition. Very understanding company. I would highly recommend to anyone. And would definitely buy again from them

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable custom from start till…

Unbelievable custom from start till finish What ever they say THEY DO!!!!!!!! Proper genuine person is mark. Totally transparent throughout experience. Which you very very very rarely experience in 9/10 car dealerships. I would say to anyone purchase a vechile with total confidence in mark dealing with yourselves. Massive thank you to mark 👍👍👍👍👍👍👍👍👍

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

If I could they would have half a star

If I could they would have half a star. Sold us a not remotely safe vehicle, with it being a previous cat vehicle and nothing else disclosed. The vehicle had one bold tyre, one on the limit, broken drivers mirror and indicator, brakes were binding, one of the front disks had a massive crack down the middle and hadn't has a service for god knows how long. It now has clutch issues, is leaking coolant and oil. I have emailed a complaint but not even had an acknowledgement. Customer service is rubbish and the car is a death trap.

August 26, 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Well unfortunately you just have to say no at some point, this chap was extremely hard work from the start. We sent x2 new tyres, new brake pads and sent Mr Willis money to fix things that he diagnosed and then turned out to not been needed. When we resisted Mr Willis kept trying to threaten us that he was a police officer. To be honest I wish we could review a person. It doesn't matter if your a police officer or not everyone gets the same level of customer service, as you can see from our reviews most are over the moon.

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