Nationwide Reviews 

Every member of staff at Nationwide Streatham has always been, welcoming, extremely helpful, and very supportive when I informed them of the loss of my son. I cannot fault Nationwide when I have always received a first class service over many years.

Explained things easily, wasn't rushed very helpful

I have raised a complaint and called to get an update. The customer service advisor is more like a gatekeeper, if you ask to get put through to speak to the complaints handler, they will simply tell you to wait until they contact you- which is usually a letter. In the end the customer service advisor basically said there is nothing I can do for you. Bye and hung up. Don’t expect any help or support if you have a problem or complaint. The service is substandard.

very quick and everyone was extremely helpful

Great service

In the last few days Nationwide's reviews on Trust Pilot have gone up from 1,9 to 2,3 based on nearly 9000 reviews. In its own right this looks very suspicious.

My recent experiences with Nationwide this year and last has been awful. They have blocked my access to my ISA and then tried to tell me they had not. but giving me £25.00 for the inconvenience, they refused to allow a payment from my flex account to pay my monthly credit card bill, demanded at the cashiers counter to know what my annual income was and the manager at Ferndown threatened me saying I need to be careful where I go.

After all this they have said that they feel threatened by me, I have never threatened anyone there in any way and they refuse to listen to my complaints. They are bullies who seem to take a perverse pleasure in making what should be simple transactions difficult.

After all this they have written to me saying I am threatening them.

Their service is beyond poor and and much worse than any of the high street banks who they claim to be different to

If you log a review all they do is the same generic reply about if you want to make a complaint well I have made many complaints and they just ignore them and deny everything

Cant recommend Nationwide enough . Excellent customer service and very friendly and courteous staff . so glad I switched , they put all the other banks and building society to shame. They could all learn alit from Nationwide.

Lost my debit card went into a branch had the card stopped and a new one sent to my address I was treated.very efficiently and without any drama

Love the fact you have a branch located in the town. Very pleasant friendly staff.

Have been with Nationwide fir decades. My homebranch is Farnborough in Hampshire. I have had some dismissive experience in the past I Chippenham, but this seems to have been turned around for the better.

You feel as if you are special important customer to this company no matter who you are.

Always happy to help and very professional, a pleasure to visit, please don’t close !

Excellent service staff knew exactly what I required and helped me deal with the issue always recommend

Looking at the pending payment I will have to make

I took 2 young boys to open their 1st account and love the input for the lady that serviced us a great experience for the young lads. Thank you

Just great service and very helpful staff

It was a very short wait (less than 2 minutes) to see someone and the cashier that dealt with my enquiry was very knowledgeable and friendly.

Staff are very helpful and friendly

Terrible. Poor customer service; you have to fight past an idiot robot to speak to a human being. Then they sent me a stupid survey asking me about my experience 'in the branch' - but I never said I went into a branch! There was no N/A option. Poor quality.
NOTE: N'wide has replied to this review asking me to raise a complaint. Ha! Are they REALLY going to replace idiot time-wasting 'bots' with human beings if I complain about them? I doubt it very much. My attempt at contact with them WAS a complaint already, about the fact that their app doesn't work on iPad. I've now had an email saying that I've agreed this complaint has 'been resolved'. IT HAS NOT! Not only have they NOT fixed the app, but they think I agreed to trek across London & take the iPad into a branch to see if it can be fixed by a random person in a branch🤦🏻‍♀️. What ridiculous nonsense. I have better things to do.