Nationwide Waste Services Reviews 

67
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Outstanding service from Peter D! He went above and beyond to understand the situation with the business and worked to give us a resolution. Can't thank him enough for the time and effort taken!... See more

Rated 1 out of 5 stars

Another person scammed. We believed we were signing a 12 month contract. The sales representative never informed us it automatically rolled onto a 3 year contract that they will charge hundreds of pou... See more

Rated 5 out of 5 stars

Russel approached our company to see if we would like to consider switching. The switch was easy and NWS handled all the change over paperwork for us. Since swapping we haven't had one missed collec... See more

Rated 1 out of 5 stars

Nationwide waste services ltd have gone down hill dramatically since thee start of 2024. They have been my wast collection provider for several years but this year they have failed on all my sights co... See more

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3.4

Average

TrustScore 3.5 out of 5

67 reviews

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3.4

All reviews

(67)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service from Peter D

Outstanding service from Peter D! He went above and beyond to understand the situation with the business and worked to give us a resolution.

Can't thank him enough for the time and effort taken!!!

Would highly recommend!!

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Not reliable. The are only reliable when they want payment. They missed so many weeks for the last year. They don't even bother

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad service and always charged…

Very bad service and always charged more than contract some time send invoice two time in a month when ask customer care they just answer it is for access weight but i always check my bin weight with collection vehicle when i try to leave nationalwide waste service they say i need to pay 450 pounds to leave them which is more than my whole contract month charges totally bad experience with them i would like to suggest not to buy this service as a business

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

I was going to leave but Peter sorted it…

I was going to leave and go to another company as I’ve never got nowhere with the other reps until now, just over 5 weeks ago a rep named Peter Debney has been working on my concerns of why I want to leave and turned things around and I’m happy to stay this reps is amazing and I’m finely happy as he has sorted out all problems and issues I was having and he is very pleasant, respectful and helpful if there’s a issue speak to Peter Debney he does not stop until your happy and issues solved.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Spoke to Charlie

Spoke to Charlie , very professional, friendly and had humour in dealing with my enquiry. Issue dealt with in minutes and confirmation email sent while I was on the phone.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

🛑✋🏼Please avoid this company Review:

🛑✋🏼Please avoid this company Review:
I strongly recommend avoiding this company. I have been with them for nearly two years, and during this time my bins have only been collected around 10–12 times, despite paying for weekly collections. They keep charging me regularly, increase the fees almost every month, and even add unnecessary extra charges. Overall, this company has provided a very poor service and has been a complete waste of money.🛑✋🏼

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Charles leco

I have been using Charles Lecossois for 1 year now for my waste removal services and I have never had any issues ever. He has helped me a lot, very polite and genuine man. I wouldn't ever go anywhere else. Thank you Chris.

Larisa

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service

Professional, helpful and calm approach from the gentleman called Charles changed the way my day was going today. All questions answered and solutions found. Very happy customer here , thank you very much for all your help and patience.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

They robbed me

They robbed me. They agreed £ 365 to be to scrap my Ford Focus. They they contacted me to pay only £300 for car reevaluation. I asked them for complaint procedure, then they paid only £ 50.
YOU CAN NOT TRUST THEM.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. It's impossible to end contract! I have emailed 3 months prior to my contract ending and the response I got was 'The contract has/will renew so there is not an option to pull out at this point' I will be taking legal action before my contract comes to an end and I get put back into a never ending rolling contract!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Russel approached our company to see if we would like to consider switching.
The switch was easy and NWS handled all the change over paperwork for us.
Since swapping we haven't had one missed collection which is a vast improvement on previous suppliers. Would definitely recommend - great service

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Jacob was very helpful

June 20, 2025
Unprompted review
Nationwide Waste Services logo

Reply from Nationwide Waste Services

Hi,

Thank you for the positive review, it's great to hear you're happy with the service that Jacob provided.

I will make sure I pass this back to Jacob and his manager!

Kind Regards,
Courtney
NWS

Rated 5 out of 5 stars

Well done NWS ( phoenix Cleaning Services )

I was very optimistic when I had a visit from Russell, as I was with a supplier and thought I was getting a good deal, although I wasn’t 100% happy with the service. Once Russell went through the process on how simple it is to cancel my current contract and secure the price was a no brainer. He saved me over £90 per month, dealing directly with Russell for any issues is a massive advantage. Well recommended.

April 8, 2025
Unprompted review
Nationwide Waste Services logo

Reply from Nationwide Waste Services

Hi Rob,

Thank you for the positive review, it's great to hear you're happy with the service we're providing and that Russell was so helpful.

I will make sure I pass this back to Russell and his manager!

Kind Regards,
Mia
NWS

Rated 5 out of 5 stars

Very nice

Very good, l’m satisfied,recommend it . Thank you Russell your help :)

June 20, 2025
Unprompted review
Nationwide Waste Services logo

Reply from Nationwide Waste Services

Hi Tahsin,

Thank you for the positive review, it's great to hear you're happy with the service we're providing.

Kind Regards,
Courtney
NWS

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