Naturally Collagen Reviews 104

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Highly recommended! After just a week of using these collagen sachets, my skin already looks more hydrated and plump, which was a pleasant surprise given the usual timeframe for such results. The con... See more

Company replied

Rated 2 out of 5 stars

I appreciate that Naturally Collagen sent out a second supply as a GOGW. However, the response was curt, bordering on rude. I wasn't getting any help until I posted here, nobody wanted to know, and wh... See more

Company replied

Rated 5 out of 5 stars

I had been looking for a collagen supplement full of ingredients that gives it its maximum potency. I had done a lot of research and collagen in the form of powder or tablets did not meet my requireme... See more

Company replied

Rated 5 out of 5 stars

Order was easy to place. Fantastic price, almost a week in therefore a bit early to talk about results. Product tastes lovely, the branding and packaging is spot on. For now I will continue ordering,... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

Collagen quality you can taste in every drop. Is your current collagen like taking medicine? Naturally Collagen® is a total game changer! Our best in class collagen is clinically proven to reduce fine lines and wrinkles, increase skin elasticity and hydration. It’s time for a collagen boost.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

104 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Arrived in good time and packaged well

Arrived in good time and packaged well. Very pleased with this product. Am on a subscription so will be purchasing again and again!

February 9, 2026
Naturally Collagen logo

Reply from Naturally Collagen

Thanks for the lovely review Naomi!

Rated 5 out of 5 stars

Simply the best

This one is the best one ever, I’ve tried loads and this one is truly amazing. Loving the results. Worth every penny . Just amazing.

January 13, 2026
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Reply from Naturally Collagen

Thanks for the lovely review Helen!

Rated 2 out of 5 stars

Selling through Wowcher on a 28 day…

I appreciate that Naturally Collagen sent out a second supply as a GOGW. However, the response was curt, bordering on rude. I wasn't getting any help until I posted here, nobody wanted to know, and whether that was Naturally Collagen's issue or Wowcher's nobody wanted to help, retracting any accountability. So it isnt about the product which I haven't tried long enough to comment on but the response from the sender who needs to learn about customer service a little more and respond with a little more humility, you catch more bees with honey

January 6, 2026
Unprompted review
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Reply from Naturally Collagen

Hi Mandy,

We are currently engaging with you privately to resolve the matter, and we do not appreciate you using the review platform in this manner, especially midway through the process.

To address your issues:

1. The offer on Wowcher is for a 14 day supply. Nowhere on Wowcher does it state you will receive a 28 day supply.

2. You have purchased from a 3rd party retailer, Wowcher. Your transaction is with them, and we have no direct ability to refund you for your order on their website. You have now been refunded through Wowcher.

3. We offered you a complimentary 14 day supply of Naturally Collagen with no strings attached as a gesture of good will. Since your case has now concluded and you have received your refund, you now have in effect received that 14 day supply for no charge, and we are not expecting you to return it.

Since you posted your review before receiving and using the product, making claims that were factually incorrect, on a platform that is not our own, and have done all this before your case was resolved, we ask that you remove this review please as it is not an accurate or fair representation of events.

Regards,

Taylor

Rated 3 out of 5 stars

I have received my Naturally Collagen…

I have received my Naturally Collagen on time but it is too soon to say if I feel or see any benefits, as today is only the third day I have taken it.

October 17, 2025
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Reply from Naturally Collagen

Thanks for the review, maybe you could update accordingly once you have thoroughly trialled the product.

Rated 5 out of 5 stars

The taest is extremely excellent

The taest is extremely excellent , it would be nice if you made just an orange flavour on its own , because I love the taste of orange. Kind regards Vikki Dowling .

September 1, 2025
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Reply from Naturally Collagen

Thanks for the lovely review Vikki!

Rated 5 out of 5 stars

Good customer service

I had a problem with product being delivered damaged but the company dealt with this very efficiently and replaced the damaged box within days.
Not seen the results of the product yet as have only been taking it for 9 days.

August 27, 2025
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Reply from Naturally Collagen

Thanks for the kind review Catherine!

Rated 2 out of 5 stars

I bought a box from Latest in beauty…

I bought a box from Latest in beauty which contained a packet of naturally collage. When i open it i notice that the best before day is February 2025, only few days to drink 14 sachets of collagen.
I drank one of the sachets and felt the funny teste. I left a message to the customer service, i sent e-mail asking if the product is still good ( despite the funny taste and episode of loose stools)...Alas, no reply. Sorry, but this is the only forum to get a reply and confirmation if the product is good despite the funny taste.

January 26, 2025
Unprompted review
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Reply from Naturally Collagen

Thanks for the review Pavlina. We received your email on Friday 24th January and replied this morning (Monday 27th January) - apologies our response wasn’t as prompt as you’d like but as we don’t work at the weekend, we replied the next working day.

As mentioned in our email to you, there is nothing in the product that would cause anyone to have symptoms such as this.

The product contains collagen peptides,
Vitamin C, citric acid, stevia, water, fruit juice and potassium sorbate which is a food preservative.

It may well be that you have a sensitivity to sweeteners but as you can see from the ingredient list, there is nothing in Naturally Collagen which would cause diarrhoea.

As we are not medical professionals, it would be at your best judgement to continue or disgard.

Rated 1 out of 5 stars

Well seeing as I am still waiting for…

Well seeing as I am still waiting for this to arrive I can't rate it this was ordered quire sometime ago but it has failed to turn up

November 27, 2024
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Reply from Naturally Collagen

Hi Karen/Briony, thanks for your review. As soon as we were made aware your delivery hadn’t arrived, we sent a new order free of charge. We do apologise for the short delay in replying to your message, unfortunately as we aren’t open on the weekend we got back to you as soon as we could.
Please do let us know if you have any further issues with your delivery and we hope you enjoy the product when it arrives!

Rated 5 out of 5 stars

Had an issue with a previous delivery

Had an issue with a previous delivery, Naturally Collagen reached out and sorted this issue ASAP, brilliant! They made contact, spoke about the problem and more than satisfied me with the outcome, thank you

October 15, 2024
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Reply from Naturally Collagen

Thanks for the review David, we’re always here to help our customers when things go wrong - we’re so glad you’re happy with the resolution!

Rated 5 out of 5 stars

Great product 🩷💚🩷

Impressed so far with this brand I’ve had a subscription for quite a few months now delivery arrives on time well packaged tastes good and I think it’s helping me so I’m a happy customer 🩷💚🩷

August 29, 2024
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Reply from Naturally Collagen

Thanks for the awesome review Lana, we’re so glad to read you’re enjoying Naturally Collagen!

Rated 5 out of 5 stars

I’m enjoying the collagen so far

I’ve just started taking the collagen. I like the taste although I take it with juice.
I bought it at a great price buy one get one free.

August 19, 2024
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Reply from Naturally Collagen

Thanks for the review Irene!

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