Naturallythinking Reviews 194

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

A fantastic cosmetic product making course run by Tom at Naturally Thinking. Tom is very knowledgeable and shares so much with all the participants on the course. You learn the theory and science of... See more

Rated 5 out of 5 stars

Wonderful products and great customer service, very responsive. Just about to place another order. Particularly like body cream base and mental balance blend. Thanks.

Rated 5 out of 5 stars

Customer service with this company has been exemplary, from my first email asking some product information to the receipt of my order two days later! I ordered an essential oils kit and all I can is... See more

Rated 5 out of 5 stars

Everything. Getting in to the mixing and creating actual creams gels and butters that I only had a vague clue about. Adding emulsifiers and preservatives was a bonus as I always didn’t know how to in... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

aromatherapy, aromatherapy kits, spa bodycare, pamper, sls free, parabens free, bach flower remedies, aluminium bottles, accessories, therapist supplies, homeopathy, treatments rooms, lavender, carshalton lavender, original carshalton lavender


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

194 reviews

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Rated 5 out of 5 stars

I have always like to shop at natural …

I have always like to shop at natural thinking, recently I did my yearly shopping, and missed out the 10% discount, and got my refund afterward, I truly appreciate your kindness for doing that. I do recommend your shop every chance I have.

January 10, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

This place is a gem that I recommend to many.
A company which provides a great service and quality products, especially when I collect in person (service with a smile from Karen).

January 3, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service from the online service

Excellent service from the online chat.. I was having problems with the 2018 discount as it hadn't been taken off.. Then it appeared to be pending the completion of the payment.. I then had paid for the oils twice.. I went to the online chat and it was sorted out really quickly and efficiently

January 3, 2018
Unprompted review
Rated 5 out of 5 stars

Happy shopping

It's good to have chanting with staff immediately. Good services and happy shopping. I am the customer for many years and will give continuous support. Thank you.

December 29, 2017
Unprompted review
Rated 5 out of 5 stars

good products at a fair price

good products at a fair price, very happy with my purchases used a few times no complaints.
recommend to anyone who likes natural products from a trustworthy company.

December 7, 2017
Unprompted review
Rated 5 out of 5 stars

Very impressed

Excellent quality of EO’s, a little goes such a long way! And the customer service has been second to none. I had a query and a slight error on my order which was corrected immediately and with such consideration. I’m very impressed and will certainly be ordering here from now on.

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

Great group of people to work with

Great group of people to work with, really fresh products ethically sourced and a wide variety of product options. Training is affordable and really effective and they offer help and support which is great if you are just starting out.

December 5, 2017
Unprompted review
Rated 5 out of 5 stars

Always great service and receive my …

Always great service and receive my orders quickly (sometimes these have been sent out the day after placing my order). I love the products and have been using these for years now, I keep saying I will enrol in one of the courses and must do so in the new year.

November 30, 2017
Unprompted review
Rated 5 out of 5 stars

Naturallythinking

First and foremost I would like to thank Tom( The teacher) on behalf of Naturallythinking for being very patient and friendly, we had an amizing while doing the course, explanation were properly given to my satisfaction. So I would 100% recomend to anybody. Thank you very much indeed Naturallythinking.
Victoriano da Costa

November 30, 2017
Unprompted review
Rated 1 out of 5 stars

Very poor service - no delivery made - I suspect a scam!

Very poor service! No delivery made - I suspect a scam!
I placed the order on 23rd November and am still waiting for delivery.
It is not possible to contact the company as their phone is different to the one on the website and is disconnecting. The chat is not working and they disconnect you without finishing the subject.
During the chat they told me that my parcel was delivered, I was given different tracking number to the one that is under MyOrders on the site. They told me that it was delivered to my neighbours - which one??? they don't know and there is no details on the tracking, no card left.
I am still waiting to have a delivery to MY ADDRESS not any neighbour (if I wish to give a different delivery address I would have done it myself).
Please avoid - it is impossible for someone to get in touch. They took my e-mail address via chat few times - no one bothered to get in touch. They have my phone number - no one bothered to get in touch.
This is my first and the last purchase

November 29, 2017
Unprompted review
Naturallythinking logo

Reply from Naturallythinking

Iwona, I am sorry you have left this review. I see that you left a message yesterday evening on our online chat after we closed, which we did reply to this morning. Yes our phone does have a technical problem at the moment, but when you phone it, it does give you an alternative phone number to telephone whilst we wait for BT to fix the problem. That alternative phone number is working fine.

Coming back to your order, you chose the economy shipping service for your delivery option which is up to 7 working days. As you say, you placed your order on the 23rd and we shipped your order on the evening of the 24th. Your parcel went through the courier network and is due for delivery to you tomorrow, according to the tracking I've just checked and you have spoken to the courier to arrange delivery for tomorrow.

As you state, the tracking number and tracking details were all recorded in your "My account" area of the website for you to track your parcel, in addition both ourselves and the courier emailed you the tracking number.

When you initially spoke to somebody on online chat, yes they did initially quote the the wrong parcel tracking number (within 20 seconds of talking to you), they then corrected this, but you had gone offline. We then sent you a message apologising for giving you the wrong tracking number and resent you the correct tracking number.

Your parcel is due to be delivered to you tomorrow, 5 working days after you ordered and thus within the economy delivery selection you made.

I apologise if you feel that we have let you down, but we have delivered your parcel within the timescale you chose, sent you 3 emails to inform you of packing status, 1 email with your tracking number (the courier sent you one also), talked to you on our online chat and sent you 2 follow up emails. In addition, as you state in your review the information you required was all immediately available in your "my account" area of the website.

I hope you enjoy the products you have ordered from us.

Rated 5 out of 5 stars

Course

Great teaching. Good facilities. Wonderful concept.

November 29, 2017
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Fabulous company, excellent service, amazing products, highly recommended 👍🏽👍🏽👍🏽👍🏽

November 29, 2017
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, have been using naturallythinking for years and always great service. Keep up the good work guys

November 29, 2017
Unprompted review

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