Naturaw Reviews 

1,098
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the food, noting that their dogs eagerly enjoy the wide variety of available flavors and maintain exceptionally healthy, shiny coats. Consumers also highlight the prompt and reliable delivery service, alongside exceptionally helpful customer support that makes the online purchasing process entirely straightforward. However, some reviewers were not happy with delivery issues, mentioning occasional instances where packages arrived late, damaged, or completely thawed. A few other people also felt that managing subscriptions or placing orders could be challenging, and some struggled to find suitable meal options for dogs with specific dietary allergies.

What people talk about most

Product

Users describe positive interactions with product, noting that their dogs thoroughly enjoy the food and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog food is... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive on time... See more

Order

People report positive experiences with order processes, highlighting that the website is easy to use and... See more

Service

Customers had positive experiences with service, noting that orders are despatched quickly and everything is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would wholeheartedly recommend Naturaw products. My dog can be fussy with her food but has consistently stuck with Naturaw. The products stack easily in the freezer and I mix them up so I get a diff... See more

Company replied

Rated 5 out of 5 stars

Never, ever fed Raw before-but a very special English Setter puppy was fed on this from his breeder, so I continued along the same lines. Although perhaps a little more expensive than most, it is so w... See more

Company replied

Rated 5 out of 5 stars

My 5 month old puppy has been eating Naturaw Puppy for more than 2 months. He loves both recipes. I researched thoroughly to find brands and ingredients I believed would support optimal health and I’m... See more

Rated 5 out of 5 stars

Very good quality food. Sustainable packaging. Great delivery. Ok subscription perks but could throw a few complimentary treats in once in a while for loyal customers. The new website is so much bette... See more

Company replied



Company details

  1. Pet Store

Written by the company

Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription

Why Naturaw?

Written by the company

Exceptional raw dog food, with a conscience
We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
The highest rated dog food in the UK
Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
High welfare ingredients
We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
Plastic-free packaging
No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
Purpose led
The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,098)

282 reviews in the last 12 months

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Rated 5 out of 5 stars

Good variety of excellent quality meats…

Good variety of excellent quality meats and fish. Competitively priced with discounts for bulk buys and subscriptions. Reliable delivery by DPD. Eco friendly packaging and no plastic. My dogs absolutely love this food. They have glossy coats and tartar free teeth and have no digestive problems or allergies. Perfect.

October 29, 2025
Rated 5 out of 5 stars

The food and service is good except…

The food and service is good except your rules for using the discount voucher for return of wool lining
For this we have to inductive and reorder
How inconvenient
Your invoicing should deduct the credited amount
I have 3 x £5 vouchers but no time to unsubscribe and subscribe again
Just a gentle constructive criticism:)

October 28, 2025
Rated 4 out of 5 stars

3rd Review - Still great quality, still delivery issues

I think this is my third review. Naturaw is GREAT and the best food for our dog still. Since my last review I also did get a call from them explaining the new site, how they are working on improvements etc. So that was really nice.

However they still haven't sorted out their delivery issues where they keep changing my payment time to the afternoon and I miss out on next day delivery. To me that is such an easy thing to fix, just start charging all your customers in the morning and give them next day delivery.

September 30, 2025
Naturaw logo

Reply from Naturaw

Hey Emilia, Just a note to say the website is live and includes this feature! All renewals are processed at 8am :) The website includes loads of new features including simpler ordering, loyalty scheme, vouchers on subscriptions, etc etc. . It's better for our customers in every way. Thanks for the patience x

Rated 5 out of 5 stars

Dog is happy

Easy to order. Good variety of food. Dog seems to enjoy the food. My only comment is that although the packaging is good and recyclable the tray is bigger than the actual food so takes up extra/unnecessary space in freezer which is a shame.

October 27, 2025
Rated 5 out of 5 stars

Easy to order and my dogs skin and fur…

Easy to order and my dogs skin and fur has never been healthier. They also absolutely love the food. Great service and easy to keep on top of with the subscription service meaning it is delivered to your door before you run out. Couldn't recommend more.

October 27, 2025
Rated 5 out of 5 stars

Happy dog, happy owner ☺️ 🐾

My dog loves the food, there is a varied selection and other products like treats and boosters (we have the dental one). Super quick delivery and subscription service is a no brainer. Cardboard packaging is easy to recycle.

October 20, 2025
Rated 5 out of 5 stars

A brilliant company

Always delivered on time. Customer services have been brilliant when I’ve made a mistake. I have 2 little dogs that are thriving on the food and love it.
Love the packaging and thought behind the brand

October 20, 2025
Rated 3 out of 5 stars

The food itself is amazing

The product itself is amazing. My dogs love the food and I love that most of it is recyclable, packaging wise, however the website is absolutely atrocious. I have severe difficulty ordering every single month. I’ve reached out a couple of times to explain my difficulties and I’m never given any actual solutions to it.

September 24, 2025
Naturaw logo

Reply from Naturaw

Hi, Just a note to say our new website is now live and is a vast improvement for customers in every way. Thank you for the patience whilst we sorted it x

Rated 5 out of 5 stars

High quality food, great service

I've ordered from Naturaw for many years and the service is always brilliant. The food is excellent quality - I have tried others, mostly when we are on holiday and can't get Naturaw but always come back to Naturaw as it suits my dogs delicate tummy the best.
I really like their plastic free packaging - I peel off the waterproof layer in the cardboard food tubs and then use the tubs for all sorts of things.
Delivery is quick with updates on when it will arrive and a delivery window, and the package can be left in a designated place if you're not going to be home.
The food arrives in a study insulated box in good condition, still well frozen.
Naturaw have only ever made one mistake with my order and it was rectified immediately with no hassle

October 14, 2025
Rated 2 out of 5 stars

Product received partly defrosted.

Once again following introduction of the cardboard only packaging the top layer of product was soft when delivered. The previous extra bag of ice was missing on this occasion. I am all for environmentally friendly packaging but not to the detriment of the product I am purchasing regularly. Further similar issues will reluctantly result in finding an alternative product/supplier.

October 14, 2025

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