I would wholeheartedly recommend Naturaw products. My dog can be fussy with her food but has consistently stuck with Naturaw. The products stack easily in the freezer and I mix them up so I get a diff... See more
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Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription
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517-521 Avenue E East, Thorp Arch Estate, LS23 7EG, Wetherby, United Kingdom
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Good variety of excellent quality meats and fish. Competitively priced with discounts for bulk buys and subscriptions. Reliable delivery by DPD. Eco friendly packaging and no plastic. My dogs absolutely love this food. They have glossy coats and tartar free teeth and have no digestive problems or allergies. Perfect.
The food and service is good except your rules for using the discount voucher for return of wool lining
For this we have to inductive and reorder
How inconvenient
Your invoicing should deduct the credited amount
I have 3 x £5 vouchers but no time to unsubscribe and subscribe again
Just a gentle constructive criticism:)
Quick delivery and the first food in 18 months that my dog has waited for and licked the bowl clean- hurray!!
I think this is my third review. Naturaw is GREAT and the best food for our dog still. Since my last review I also did get a call from them explaining the new site, how they are working on improvements etc. So that was really nice.
However they still haven't sorted out their delivery issues where they keep changing my payment time to the afternoon and I miss out on next day delivery. To me that is such an easy thing to fix, just start charging all your customers in the morning and give them next day delivery.

Reply from Naturaw
Easy to order. Good variety of food. Dog seems to enjoy the food. My only comment is that although the packaging is good and recyclable the tray is bigger than the actual food so takes up extra/unnecessary space in freezer which is a shame.
Easy to order and my dogs skin and fur has never been healthier. They also absolutely love the food. Great service and easy to keep on top of with the subscription service meaning it is delivered to your door before you run out. Couldn't recommend more.
Naturaw is the only food that our fussy Barbet Bobby will eat; her favorites are all of the fish flavours! Delivery is always so reliable and fast.
My dog loves the food, there is a varied selection and other products like treats and boosters (we have the dental one). Super quick delivery and subscription service is a no brainer. Cardboard packaging is easy to recycle.
Always delivered on time. Customer services have been brilliant when I’ve made a mistake. I have 2 little dogs that are thriving on the food and love it.
Love the packaging and thought behind the brand
The product itself is amazing. My dogs love the food and I love that most of it is recyclable, packaging wise, however the website is absolutely atrocious. I have severe difficulty ordering every single month. I’ve reached out a couple of times to explain my difficulties and I’m never given any actual solutions to it.

Reply from Naturaw
Great wholesome food for a raw diet. Doesn't stink the kitchen out also! Both my dogs have thrived on it for years. Love the selection available - Layla now has her favourites!
A Natru Raw user for a few years buying from independents previously found we could order direct good service will collect further orders our Cookpoo tefuses to eat any other brand
My dog loves his naturaw but Delivery costs are so high - I think they should offer different services to allow you pick cheaper options
I've ordered from Naturaw for many years and the service is always brilliant. The food is excellent quality - I have tried others, mostly when we are on holiday and can't get Naturaw but always come back to Naturaw as it suits my dogs delicate tummy the best.
I really like their plastic free packaging - I peel off the waterproof layer in the cardboard food tubs and then use the tubs for all sorts of things.
Delivery is quick with updates on when it will arrive and a delivery window, and the package can be left in a designated place if you're not going to be home.
The food arrives in a study insulated box in good condition, still well frozen.
Naturaw have only ever made one mistake with my order and it was rectified immediately with no hassle
Once again following introduction of the cardboard only packaging the top layer of product was soft when delivered. The previous extra bag of ice was missing on this occasion. I am all for environmentally friendly packaging but not to the detriment of the product I am purchasing regularly. Further similar issues will reluctantly result in finding an alternative product/supplier.
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