Naturelleshop.com Reviews 

12
TrustScore 2.5 out of 5

2.6

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Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Perfume Store

Information provided by various external sources

Naturelleshop.com - Leading Brands of Organic Cosmetics. The Best Organic Products | Top Brands | Pure Luxury


Contact info

2.6

Poor

TrustScore 2.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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2.6

All reviews

(12)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Waiting a month for delivery

I think the reviews claiming fast delivery and excellent service and written by the company itself. I ordered from them on the 4th of August and package was not sent until the 15th so they are selling products they don’t have in stock.
Almost a month later and still no delivery.

They are also very misleading on the website, I purchased one pack to try and they set me up for an automatic subscription, it was only when I went on to check delivery that I noticed.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely astonished by service and a delivery process.

Unfortunately, this shop is reviewed 0.
My order number #25309 of an amount of €120 was delivered incomplete, in a very poor and unsafe packaging.
An order of such a high value was delivered in a very low-quality cardboard envelope, easily opened, and inadequately sealed with only two small strips of tape on the sides. This makes it vulnerable for this type of delivery, especially considering the more than four countries crossed. During the shipment, someone surely took advantage of the contents.
I hope that the customer service of NaturelleShop proves to be helpful and professional regarding what happened. At the moment, I am deeply puzzled and astonished by the delivery and in a way it was shipped. I hope it will be resolved quickly.

March 5, 2025
Unprompted review
Naturelleshop.com logo

Reply from Naturelleshop.com

Dear Drusilla, thank you for your review. We are truly sorry to hear about the inconvenience and we are of course happy to resolve it. <3 Please contact our customer service at service@naturelleshop.com, so that we can proceed with your complaint. Have a beautiful day! x

Rated 5 out of 5 stars

one of the best companies I know

shipping is always so incredibly FAST, they have a lot of products that are hard to find in Europe, and a lot of offers going so it's also extremely convenient. My favorite website for clean beauty products <3

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I was sent the wrong product (shipping was fast!) After sending an email, I got a response the same day, and the correct product arrived at my doorstep 2 days later. Highly recommend!

November 20, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service, 6 stars Company

Excellent service, good products, prices and promotions. Even with Covid restrictions, this Company provides a 6 star service. Thank you for delivering in Portugal and using DHL, the best courier out there. Congrats and keep up the good job! Best wishes from a loyal and happy client! Susana

October 21, 2020
Unprompted review
Rated 5 out of 5 stars

Good quality brands, efficient service

They have some really awesome products on this website. I was looking for natural organic brands which they definitely feature, hence the website name! Beautiful good quality products, delivered in good time. Would definitely order from them again. Stumbled across them when I was looking to purchase an Australian skin care brand from the UK. Worked out great as offers shipping to the UK!

July 15, 2019
Unprompted review
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