Very easy to order and delivery was quick. It would be better if Natures Aid could send an email confirming dispatch and with a Royal Mail tracking number.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great and always delivered when stated. The service is exceptional. One delivery of mine went missing and after an email to them I was kept informed daily on the situation and a repla... See more
Company replied
I have ordered online before, after stock in our health shop went intermittent, and I always enjoyed good service and speedy delivery. But I was very disappointed to find that in future only orders ov... See more
Company replied
I contacted Natures Aid regarding a bottle of Flaxseed Oil Softgels 1000mg (180 softgels) that were bought in October 2025, I didn't start them until January 2026. Opened the bottle and all seemed li... See more
Company replied
Company details
Written by the company
Experts in Natural Health since 1981. UK Manufactured. Manufactured to GMP standards. Award winning, innovative nutritional supplements. Holding a Pharmaceutical Manufacturing license (MHRA)
Contact info
St George's Park, PR4 2DQ, Kirkham, Preston, United Kingdom
- 01772686231
- sales@naturesaid.co.uk
- www.naturesaid.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Natures Aid
Thank you for your wonderful review!
We're delighted to hear that you found our website easy to use and that your order was delivered quickly. We work hard to make shopping with Natures Aid as simple and convenient as possible, so it's great to know you had a positive experience.
Thank you for choosing Natures Aid. We look forward to welcoming you back again soon.
Kind regards,
The Natures Aid Team
Reply from Natures Aid
Thank you for your review!
We're delighted to hear that your order was delivered on time. We know how important reliable delivery is, so it's great to know we met your expectations.
Thank you for choosing Natures Aid. We look forward to serving you again soon.
Kind regards,
The Natures Aid Team
Great value product quickly despatched
May 8, 2026
Reply from Natures Aid
Thank you for your fantastic review!
We're delighted to hear that you found our product to be great value and that your order was despatched quickly. Providing high-quality products at excellent value, along with a fast and reliable service, is something we always strive for.
Thank you for choosing Natures Aid. We look forward to serving you again soon.
Kind regards,
The Natures Aid Team
Reply from Natures Aid
Thank you for taking the time to leave us a review!
We're delighted to hear that you found it easy to place your order and that it arrived promptly. We aim to make shopping with Natures Aid as simple and convenient as possible, so it's wonderful to know you had a positive experience.
Thank you for choosing Natures Aid. We look forward to serving you again soon.
Kind regards,
The Natures Aid Team
We bought 2 products Active Man…
We bought 2 products Active Man (useless, don't bother wasting your money!)And
Milk Thistle tablets, which gave me a stomach upset.
This company are not interested in their customers.
They will only refund if you pay for the return (which we were willing to do!)
And return them UNOPENED.
How the hell can you do that?
Spend your money elsewhere. This company do not care.
May 14, 2026
Unprompted review
Reply from Natures Aid
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
We understand your frustration and are sorry to hear that our Active Man supplement did not meet your expectations and that you experienced stomach discomfort after taking our Milk Thistle tablets. While individual responses to food supplements can vary, we take all customer feedback seriously.
Our returns policy requires products to be returned unopened for a refund unless there is a quality issue with the product itself. This policy helps us ensure the safety and integrity of the products we supply. Where a customer believes there is a product quality concern or has experienced an adverse reaction, our Customer Service team will always investigate the matter further and may request additional information so that it can be reviewed appropriately.
We're sorry that you feel let down on this occasion, as providing excellent customer service is very important to us. If you haven't already done so, we would encourage you to contact our Customer Service team directly so we can review your concerns in more detail and see if there is anything further we can do to help.
Kind regards,
The Natures Aid Team
Reply from Natures Aid
We're so glad you enjoyed your experience with us! We appreciate your kind words.
Natures Aid
Concentrated Garlic
Great quality supplement....great price , well packaged and prompt delivery
April 24, 2026
Reply from Natures Aid
We're so glad you're happy with the quality, price, packaging, and delivery. Thank you for your positive feedback!
Natures Aid
Reply from Natures Aid
We're happy to hear you found ordering easy and delivery prompt. Thank you for your feedback!
Natures Aid
Quick delivery
I have ordered online before, after stock in our health shop went intermittent, and I always enjoyed good service and speedy delivery. But I was very disappointed to find that in future only orders over £100 will be accepted. Unfortunately, I shall have to find another supplier. Since I submitted this, Nature's Aid have told me this is only for trade customers, so I don't need to worry and I have now given 5*
April 20, 2026
Reply from Natures Aid
We appreciate your past orders and are sorry to hear of your disappointment regarding our new minimum order value. This increase in shipping is applicable to trade customers only.
We value your feedback and we'll certainly take your comments into consideration as we review our policies. Thank you for your time.
Natures Aid
I bought twice and both time products…
I bought twice and both time products was not good customer service is so bad thy don’t even no wat thy doing i will never use this company again
April 20, 2026
Reply from Natures Aid
We appreciate your feedback and apologize that the products and service did not meet your expectations. We'll review your comments to improve our services.
Natures Aid
The only capsule for complete Vitamins…
The only capsule for complete Vitamins and Minerals without Iron I could find. Essential for my health and wellbeing as prescribed by the HPB surgeon
March 25, 2026
Reply from Natures Aid
We're happy to hear that our product fulfills your specific health needs, as recommended by your surgeon. Thank you for sharing your positive experience with us!
Natures Aid
All as expected
All as expected
Would have preferred larger size of bottles but said to be out of stock
April 13, 2026
Reply from Natures Aid
We regret that the larger bottles were unavailable and appreciate your feedback regarding the size.
Natures Aid
Is not gonna be a next time with tou
April 2, 2026
Reply from Natures Aid
We appreciate your feedback and we're sorry you were disappointed. We will review your experience to understand where we can improve our service.
Natures Aid
The product I use is very beneficial to…
The product I use is very beneficial to me and it’s affordable. The service at natures aid is always excellent
April 2, 2026
Reply from Natures Aid
We're happy to hear that our product is beneficial and affordable for you. We're also glad you appreciate our excellent service. Thank you for your positive feedback!
Natures Aid
I have been taking these vitamins for a…
I have been taking these vitamins for a long time now. And since my store has stopped selling them I checked on line for you. Thank you for this product, I have without Iron as I have a condition where I have to much at times.
April 1, 2026
Reply from Natures Aid
We appreciate your long-time support and are so glad you found our product online, especially the without iron option. We are grateful for your feedback!
Natures Aid
Quick delivery.
Quick delivery.
Relatively good products.
Good website, found some explanations for some suplements.
December 24, 2025
Reply from Natures Aid
We're happy to hear that you had a positive experience with our quick delivery and products. We're also glad our website's explanations were helpful to you. Thanks for your feedback!
Natures Aid
Really good for me.
My order arrived on time. I have these regularly they are good for me so I am grateful that I can get them from you. Thank you.
March 27, 2026
Reply from Natures Aid
We're happy to hear that your order arrived on time and that our products are beneficial for you. We appreciate you choosing us and thank you for your positive feedback!
Natures Aid
Reply from Natures Aid
We appreciate you taking the time to share your positive experience. We're happy to hear that you are pleased with our work!
Natures Aid
Reply from Natures Aid
We're happy to hear that you found it easy to order and that you received your product quickly. Thank you for your positive feedback!
Natures Aid
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.