A Nightmare Experience: False Promises and Terrible Customer Service
The worst experience I have ever had! This company is completely unprofessional, full of false excuses and constant delays. I dealt with them for almost two months, and every step of the experience was complicated and disappointing.
At first, I sent them multiple messages via email, WhatsApp, and their website, but they never responded. They only contacted me after I left a negative review on Google, claiming there was a “system error.” Shortly after, they contradicted themselves, saying the messages had gone to the “trash.”
Then began a series of illogical excuses:
1. They falsely claimed the first shipping company didn’t pick up the package. After two weeks of waiting and several messages from me, they booked a second shipping company.
2. They wrote an incorrect address (wrong postal code) and blamed the second shipping company.
3. After 25 days, they said if the package didn’t arrive the next day, they would refund me — but, as usual, they did nothing.
4. After 30 days, they claimed the package wasn’t delivered due to the shipping company’s fault and promised again to refund me — but still, nothing happened.
5. Finally, after 36 days from my purchase, they sent the package — even though I had already bought the same product elsewhere and received it in just two days.
I informed them that I no longer needed the product and requested a return and my refund. I asked for a return label with a tracking number, but they still haven’t sent anything. They said the shipping company would come to my house and they would place the return label themselves. I agreed, asking only for a tracking number and proof of receipt — but nothing has happened to this day.
On top of all this, their customer service is terrible. The person communicating with me was extremely rude, disrespectful, and completely untrustworthy.
My experience with this company was exhausting, full of contradictions and unfulfilled promises. I strongly advise anyone to think carefully before dealing with them to avoid going through the same ordeal I experienced.