Na'vi Organics Reviews 432

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, frequently highlighting their effectiveness and superior taste compared to other brands. Many people appreciate the meticulous sourcing of ingredients and the overall reliability of the items purchased. Consumers often mention that the products deliver noticeable benefits and are a worthwhile investment for their health and wellness needs. However, some customers also noted issues with customer service, particularly regarding their refund policy. A few reviewers reported dissatisfaction when attempting to resolve problems with products, citing a lack of flexibility and unhelpful responses from the company.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers highly recommend the products,... See more

Quality

Consumers consistently find the quality of products to be positive. Many reviewers praise the meticulous... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the great customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Navi Organics for years now and wouldn't go anywhere else. Their ghee and honey are staples in my kitchen, and I add their reishi and lion’s mane powders to my daily coffee—it doesn’t... See more

Rated 5 out of 5 stars

Great customer service. Easy to use website and an opportunity to earn extra gemstones to enjoy more Na’vi Organics products is part of my 5 star review. The main reason however is the products! T... See more

Rated 5 out of 5 stars

I came across Na'vi Organics by chance while looking for really well sourced genuine quality natural mushroom powders. I fell in love with the website and many of the products and am slowly trying th... See more

Rated 5 out of 5 stars

I have purchased few products from Na'vi Organics and very pleased with. Honey is amazing and I know so as I grew up with organic honey/food and therefore recognise a good quality one. The miso paste... See more


Company details

  1. Food Producer

Written by the company

A Unique Selection of Organic & Natural, Raw Health Foods, Wild Harvested Tonic Herbs & Supplements - For Your Radiant Health & Well Being.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Kamut Grass Juice Powder.

It's my first time buying from this company. Never heard of them before but thought I'd give the product that I was interested in a try and the product arrived on time. It would be the first time using this product and I do like it. I noticed skin issues healing AND my hair growing more than before. I also noticed being more energetic and not being tired. It is very good.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service

My order was delivered to the wrong address. Navi basically told me it was my problem and that it was up to me to retrieve my order when I asked them to send a replacement.

July 7, 2025
Unprompted review
Na'vi Organics logo

Reply from Na'vi Organics

Hello Caroline,

As you know, your order was delivered to your next-door neighbour as per Royal Mail's standard operating policies when you are not at home. We are unable to send out a replacement item for an expensive product just because you are unwilling to collect your parcel from your neighbour.

When you choose Royal Mail as a delivery option at checkout, you are essentially agreeing to have Royal Mail deliver as per their agreements with you/your address, which by default opts you into their alternative delivery options. To opt out of Royal Mail leaving your mail with a neighbour, you can visit the Royal Mail website and complete the "Delivery to neighbour opt out form"

Rated 5 out of 5 stars

Most competitively priced that I can…

Most competitively priced that I can find for organic nuts and seeds. You do get the odd bit of shell occasionally in the walnuts but overall the best company to stock these products if you are looking for the cheapest option with good quality & taste

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good honest company with excellent high…

Good honest company with excellent high quality products. Not always the cheapest but definitely trustworthy and pure in terms of quality. Probably my favourite supplement company and look forward to shopping with them many times more.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I've been using Navi Organics for years now and wouldn't go anywhere else. Their ghee and honey are staples in my kitchen, and I add their reishi and lion’s mane powders to my daily coffee—it doesn’t feel complete without them. The quality is consistently excellent, and I really appreciate the care they take with organic sourcing and ethical standards. Their pricing is fair, delivery is always fast, and the whole service feels reliable and grounded. Highly recommended.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered a couple of products…

I have ordered a couple of products from Navi Organics and each time and was pleased with the quality. The products are pricey but I haven’t been able to find another website which offers the same products.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Na'Vi Organics is a very trustworthy…

Na'Vi Organics is a very trustworthy company and it is very obvious that their number one priority is the delivery of high quality holistic wellness. Delivery was fast and I was provided with a tracking number that worked perfectly. The product itself (pearl powder) is of high quality it is very obvious. Thank you, I am definitely a new customer!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service, great products!

Great customer service. Easy to use website and an opportunity to earn extra gemstones to enjoy more Na’vi Organics products is part of my 5 star review.

The main reason however is the products! The Wild Desert Cistanche is a great product. Easy to use, with no obvious side effects. I’ve been using it for a while now, providing a welcomed boost where needed!

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Consider carefully before purchasing from Na'vi

I have been purchasing Na'vi Gynostemma Tea either from Amazon or directly from Na'vi for over 3 years - approximately 20 bags. It's an excellent product and I have never experienced any deviation or variation in either depth of flavour, colour or taste. However, the last bag that I bought clearly had something wrong with it. It was devoid of any colour, flavour or taste and one has to assume any therapeutic benefits. When I contacted customer service for what I thought would be a no-quibble refund or exchange, I was told that over the last few years climate change has affected the quality. As I said, that has not been my experience over the last 3 years plus. Without checking the tea, customer service insisted there was nothing wrong with the tea. That it was just milder. I'm not sure how they could ascertain this since they did not test the tea. I wrote back to make this point. I then got another email from a second person, who reiterated the points above and added that surely it would be immoral and unfair to refuse to not buy the tea from the producers, just because 'it was slightly milder than usual', which of course was a 'dig' at my moral character. Na'vi CS were deliberately missing my point to avoid responsibility and liability and therefore obligated to refund £12.95. Most disturbingly however, is that I left a review on Amazon where I purchased the tea and on Na'vi's website and both reviews have been deleted. This is not the first issue I have had with their customer service and although products are good quality (if very overpriced in my opinion) they are almost all 5 star reviews which I was immediately suspicious about. There is no way a company with such bad customer service and contempt for their customers would have such good reviews across the board and now I know why. Please consider carefully purchasing from this company as their policy seems to be absolutely no refunds even if the product has something wrong with it.

July 17, 2025
Unprompted review
Na'vi Organics logo

Reply from Na'vi Organics

Dear Victoria,

Thank you for your 4th negative review of the day! It seems we have excelled ourselves in disappointing you. Thank you for taking the time to share your horrific experience, especially after the numerous back-and-forth emails with our customer service team, where your concerns were addressed as politely and constructively as possible.

To address your concerns again, jiaogulan gynostemma is grown and harvested throughout the year in northern Thailand. During the year, four fairly distinct flavours/tastes will be experienced in the tea. Generally, the deepest and most rounded flavour is found when the leaves are harvested just after the monsoon season. This is when we aim for our tea to be picked. Recently, the climate has not been consistent, so when we set up an order, which has to be requested several months in advance (due to its size), it has to be picked at that time, no matter what.

We taste every batch we receive. Our current batch is milder than the previous batch. As explained in detail to you, taste variations in the jiaogulan do not indicate that a product is defective. This is a natural, organically grown tea - no two harvests will ever be the same.

You have accused us of selling an inferior product from a failed crop. After our customer team sent you lengthy replies to inform you of the differences between harvests, it is surprising that you're now claiming this is a failed crop. You even asked for a replacement bag at one time - if the tea was so awful, why would you do this, after we have already explained in detail why this current batch tasted milder?

To remind you of this moment, here is the corresponding paragraph you wrote in your email to us last week:

------------
"I would have been delighted if you had offered to send out another packet free of charge, but since you openly admit that you are selling inferior products and holding your customers personally responsible for climate change in Thailand, I believe that offering a refund is the appropriate course of action for your company, in this case."
------------

We have not had a 'moral' dig at your character. You were given a very detailed and transparent response as to why we did not reject the batch. Such an act would have been devastatingly cruel to the local farmers who rely on our order, especially when there is nothing wrong with the tea, just a slight flavour difference that must be expected with unstandardised and unblended single-source herbs.

We apologise if our complete transparency and in-depth replies leave you feeling that we have "contempt for our customers", and only provide "bad customer service".

It is with absolute integrity that we accepted this batch and offer it for sale. We will never abandon a community of farmers or reject a batch of a perfectly good crop simply because it has a slightly different taste. We aim to establish stability in our supply chains and relationships with the communities we work with. If you want natural products, but also demand they be perfect every single time, I suggest you look at the sorry story of straight carrots and supermarkets and wonder if this is really how you want your/our spending power to be put to use.

Regarding your accusation of the deletion of negative reviews on our website and Amazon. Firstly, it is impossible for a third-party seller (like us) to delete an Amazon review. Secondly, the review service on our website is offered through a Google-compliant company that does not delete reviews.

Rated 5 out of 5 stars

Clean effective and reliable

Clean effective and reliable
Navi Organic products feel high quality and gentle I’ve used their supplements for a few weeks now and noticed steady improvements without side effects great value for clean ingredients

July 28, 2025
Unprompted review
Rated 2 out of 5 stars

I really like their products however…

I really like their products however when I asked a few product questions they were unable to assist me. It shows lack of knowledge and etiquette because I was promised that they had sent my questions over to their supplier. I contacted them in March and spoke with Francesca, I never did get a reply so unfortunately I won’t buy from here again. They seem to not value their customers.

July 22, 2025
Unprompted review
Na'vi Organics logo

Reply from Na'vi Organics

Hello Bonita,

I am very sorry to hear that you never received a reply to a query you had.

Some of our producers are very rural, and it can sometimes be a slow process to get a response from them.... sometimes they also do not respond until they can, which can vary between weeks and months at different times of the year.

If you would still like any information, please feel welcome to reach out again and request it.
We will certainly do our best to provide any information you are looking for.

Rated 4 out of 5 stars

Cacao drops

Pure and ethical products. Reliable delivery.
I purchased the cacao drops. They are too hard core for me! However, I will make some chocolate cakes with them and add some coconut sugar. That should take away the bitterness!

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Energy, Soft Skin and White Teeth

I only recently purchased the schisandra,
but already I have more energy 🙂
I also take the na vi pearl powder, and it
is Amazing!! My skin is so soft after only
a few weeks. I also use it sprinkled on my toothbrush, and my teeth are getting whiter.

July 9, 2025
Unprompted review

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